Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 32

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
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Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Hannah F.
HF
Treehouse Support
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Easy to navigate, and I like the macros. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Not being able to see the ticket history. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am helping our customers and resolving issues to make them happy. The benefits are, that it makes working on tickets a lot easier. Review collected by and hosted on G2.com.

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MR
Customer Experience Coordinator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I really like the gorgias-shopify/loop integrations. it makes my work so much more efficient! Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Sometimes there are a lot of errors because Gorgias isn't running properly or updated by the company itself. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I'm able to quickly help customers with returns and replacement orders! It's also helpful for tracking trends because of the tags. Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
AC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The ability to leave internal notes for other support agents. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Limited advanced features such as managing reviews. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Connecting with our customers in more efficient ways. Review collected by and hosted on G2.com.

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Verified User in Building Materials
AB
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I like the ability to automate and use Macros the most. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There's not a lot of downsides to using gorgias. Sometimes our db disconnects. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Check out the docs and reach out to support with questions Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

They allow us more direct contact with customers as an e commerce business Review collected by and hosted on G2.com.

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Lucy F.
LF
Customer Care Team Lead
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

Very helpful and informative throughout the entire process. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

There is not much I dislike, found the quizzes quite difficult at times. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I have found that the integration with Shopify is fantastic - cuts down valuable time for my agents. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The simplistic design of Gorgias is friendly for newcomers to the platform. We also appreciate the "Rules" functionality to help streamline our workflow and reduce the need for agent intervention. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

While the analytics are greatly appreciated - we would like to be able to access data further back than 90 days within the platform to aid with annual reporting. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

As an online retailer, our Support staff is continually assisting our customers with product tracking and delivery. The integration of Shopify is of great benefit to us and our agents. Review collected by and hosted on G2.com.

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Abdul R.
AR
General Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

Integration with Shopify is great, when we are answering a ticket we can know the status of the customer in a quick glance Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The mobile app is aweful, always logged out and not able to login Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

All Customer service is done via Gorgias, also the website chat is great Review collected by and hosted on G2.com.

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TK
DOO
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The team from sales to onboarding to these support afterwards has been well thought out, and clearly communicated. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It wasn't as clear as how to set up SPAM filters, but our rep walked me through this. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Giving our customers an amazing buying experience through our support. Review collected by and hosted on G2.com.

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Nazmi Y.
NY
Cient Experience Expert
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The different views, Shopify integration Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The separate email function needs work. I need to open a separate ticket just to email another person to avoid having the customer in it. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer inquiries easily solved with the use of macros Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Simple to use and easy to navigate...... Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

No emails when customer responds to your ticket. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Easy to use to communicate wirth customers rather than writing emails manually. Also all of the information in regards to customer details are right in front of you. Review collected by and hosted on G2.com.

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