Gorgias
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Gorgias
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4.6 out of 5 stars
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Gorgias Reviews & Product Details - Page 31

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Gorgias Overview

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What is Gorgias?

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly. Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Details
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Gorgias Community
Languages Supported
English, French, Spanish
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Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

How do you position yourself against your competitors?

Gorgias is the conversational AI platform, backed by Shopify as an investor, purpose-built to help ecommerce teams drive sales and resolve support inquiries.

Gorgias's AI Agent is trained to drive on-brand, context-aware conversations, addressing a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations.

With over 100 app and advanced channel integrations, Gorgias offers a centralized view for brands, enabling hyper-personalized conversations, instant ticket resolution, higher efficiency, and increased sales.

Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Description

Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in
015, Gorgias began as a two-person team and has grown to more than
50 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Asta P.
AP
Overview Provided by:
Asta Pramuditya

Recent Gorgias Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Simple but powerful - with a great support team and product development"
very easy to use and to customize. quick for new agents to onboard and to learn the ins and outs. quick to implement with our processes. the gorgia...
Read more
Josh F.
JF
Josh F.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent for Customer Support"
Easy to provide customer support - super friendly and easy to use software
Read more
Jessie H.
JH
Jessie H.Small-Business (50 or fewer emp.)
5.0 out of 5
"The Ultimate Customer Support Platform"
Gorgias has been a game changer for our customer support operations. This platform excels at organizing and streamlining communications, making it ...
Read more

Gorgias Pricing

Starter
$10.00
Basic
$50.00
Pro
$300.00
Advanced
$750.00
See all 5 Gorgias pricing levels
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Gorgias Media

Gorgias Demo - AI Agent automates support and sells for you through conversations
AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.
Gorgias Demo - One Helpdesk that centralizes all your conversations
All support channels in one place: email, chat, social, voice, SMS and WhatsApp.
Gorgias Demo - A unified and customizable view of your customers' data
Connect with 100+ ecommerce-specific app integrations for unified customer data.
Gorgias Demo - A natural extension of your Shopify store
Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.
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520 Gorgias Reviews

4.6 out of 5
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520 Gorgias Reviews
4.6 out of 5
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Gorgias Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for GorgiasQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The queue is easy to manage and agents can navigate between tickets easily. The connection with Shopify is robust and helps our agents with efficient work ensuring they don't have to navigate away from Gorgias. We love the revenue tracking reports as well. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

I wish that there was more customizable reporting that we could do on our own. We can from Zendesk which allowed a lot of custom reporting so moving to Gorgias, it feels like we're lacking there a bit. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We've never been able to see what revenue our customer service team brings in so being able to see that now helps us better make arguments to our leadership team on the value CS brings to the organization. Review collected by and hosted on G2.com.

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Karen B.
KB
Customer service lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

I can assign tickets to the right people and all channels are coming through in one place Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Maybe the layout could be a little clearer when there is a long thread of emails going back and forth Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

N/A Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

All customer contact is in one place and I can keep track of tickets Review collected by and hosted on G2.com.

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Mike S.
MS
Dir of Operations
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )
What do you like best about Gorgias?

It is great to have one dashboard to collate information from several sources. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It would have been nice to have more live sessions with an agent from Georgias. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Customer service has become more easily managed. Social Media response time is quicker and live chat is great. Review collected by and hosted on G2.com.

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Barbara L.
BL
Head of ops
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Easy to custom, integrated with shopify. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

Analytics and API not here with google.. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

- Arborescence in tags

- API connexion with Google drive, sheets etc ...

- API connexion with Google Data studio Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Tickets for customers issues, benefit of time, quality of answering our customers, data relative to problems. Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

Customer service is always incredibly helpful and available. We also have. a great relationship with our account rep. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It would be nice to be able to toggle notifications for chat and email. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias constantly works on new integrations and improving on the existing ones. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

I love the support provided by the Gorgias team. Once it is set up the way you like, it is simple to use. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

It takes a bit of time to get used to the views, but once I played around with the different features, I was able to get something I'm happy with. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I can centralize all customer support queries from different channels in one location. It is easier to keep track and make our team more productive. Review collected by and hosted on G2.com.

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Krishna L.
KL
C
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Gorgias?

The stats and metrics are easy to read and navigate. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

The updates and having to refresh more often than ideal. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We have been able to easily integrate social media platforms such as instagram and facebook which have been very helpful. This allows us to address customer concerns at a much quicker pace. Review collected by and hosted on G2.com.

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DM
Customer service agent
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Gorgias?

easy to use easy to understand easy to get the button of the problem or issue of the customer Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

everything worked well for me and not much trouble at all Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I didn't have any problems with the system Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Gorgias?

The interface and how you can easily change a reply via email, chat or social media without exchanging tab, or open a new ticket. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

the accuracy to search ticket using keywords still need to be developed. Review collected by and hosted on G2.com.

Recommendations to others considering Gorgias:

Everything is done on one page, easily. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

I am solving a problem with a customer. I am not benefiting financially since I am an officer that was given Gorgias as a tool Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Gorgias?

The integrations are limitless. Helps organize CS workflows and increase productivity. Support is timely and efficient. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

System outages occur from time to time and interrupt workflow. Certain features are a bit clunky. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

We use Gorgias exclusively for our customer support and it helps speed up and organize our process. Review collected by and hosted on G2.com.

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