520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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It has all the functionality an E-commerce seller needs to provide world-class customer service and answer any presale questions to help customers complete their purchase. Review collected by and hosted on G2.com.
Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there. However, much of this is constantly improving and being worked on as they deliver on their "upcoming projects" in a publicly available calendar view which is fantastic. Review collected by and hosted on G2.com.
As a user of Gorgias, I appreciate the platform for its neat and easy-to-understand design. The user-friendly interface makes it simple to navigate and find the information I need, which improves my efficiency and streamlines my workflow. I appreciate that the information is presented in a clear and organized manner, reducing confusion and frustration and making it easier to understand and use. This contributes to a more positive and enjoyable user experience and makes me more likely to continue using Gorgias in the future. Review collected by and hosted on G2.com.
I did not dislike anything about the course. I feel that the content that Gorgias provided is excellent. The user interface was great, the content was to the point. Review collected by and hosted on G2.com.
Gorgias allows us to centralize all customer interactions into one platform, making it easier for our CS teams to manage and respond to inquiries. It integrates with well with platforms such as Shopify, Magento, and WooCommerce which is a huge help for us too. Review collected by and hosted on G2.com.
Learning Curve: Gorgias is a powerful software, but it takes time to learn how to use it effectively. We have to invest time and resources into training and onboarding to get the most out of it. Review collected by and hosted on G2.com.
The tagging capabilities and macros are probably what my team uses and sees the most, but I always appreciate Gorgias' webinars, it feels like they really listen to customer feature requests and turn those requests into a reality. (ie: twitter integration) Review collected by and hosted on G2.com.
The reporting feature within Gorgias only allows for historical data within 90 days, so I think building a more robust reporting feature would be extremely helpful. Review collected by and hosted on G2.com.
The best thing about Gorgias is that it is a very easy-to-handle software, I have around one year and six months of working with it and I'm like a pro now. Review collected by and hosted on G2.com.
Nothing, Gorgias is amazing so I like everything. Review collected by and hosted on G2.com.
Gorgias is continuing to improve the features provided. When we first started, I had my doubts as the program didn't meet all our needs. Since then, they have added features that make the program a great value. Review collected by and hosted on G2.com.
On a few occasions that I needed assistance, I tried to use the chat to contact a customer service agent, and the wait would be hours. For a company that builds programs that show first response time and ticket resolution, I would hope they would model what good wait times would look like. Review collected by and hosted on G2.com.
