520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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how easy it was to navigate and retain the information easy enough to remember what to do. Gorgias is a great platform. Review collected by and hosted on G2.com.
I can't think of anything I disliked about the program. It works Great Review collected by and hosted on G2.com.
Trying to find an email or ticket is one of the easiest things to do, since Gorgias piles everything together for you. The history is right there. Makes life SO EASY Review collected by and hosted on G2.com.
Some automation get stuck without notice, so its slightly troubling figuring out what is the issue. But that does come along with using various systems Review collected by and hosted on G2.com.
I love the organization of the website, it is easy to navigate and I love that you can leave internal notes. Review collected by and hosted on G2.com.
It is sometimes difficult to narrow searches for specific customers to the category in which I'm trying to find them. Review collected by and hosted on G2.com.
I like how the team can all answer the emails and leave internal notes. Also same with the phone calls. I appreciate how the whole team can listen to the voicemails and write notes for customer phone team. The system is extremely easy for a few of our tech challenged employees. The support from our rep at Gorgias has been great. Tony has gone above and beyond to answer all my questions and help me set up the phone line! Review collected by and hosted on G2.com.
With the phone system, we can't dial out. That is frustrating but overall nothing too much to dislike about Gorgias. Review collected by and hosted on G2.com.
Highly customizable as far as different views are concerned. Easy enough to navigate. We use Magento with this software and it doesn't always connect customer accounts. Review collected by and hosted on G2.com.
Lack of active tracking of agents activity. Status seems very laggy and inaccurate at times. Occasionally receive calls when marked as away. Chat function hard to discern from email contact. Review collected by and hosted on G2.com.
So many great tools and automation, just really unrefined on the execution. Think Apple Vs Android. Som many tools but raw and unrefined. Review collected by and hosted on G2.com.
Learning curve is hard, and even after you get the basic hang of it, there is still a lot of raw power going unharnessed that would take expert knowledge/coding Review collected by and hosted on G2.com.
This was a slay. Loved the slay that this was - Some may even say this slay was gorgeous(get it ha ha ha)! Amazing - boots the boots down big slay. Yay! Love it Review collected by and hosted on G2.com.
Other companies slay just a bit harder in ways that can't be quantified - Would love to see a bigger slay in the future if at all possible to slay harder than this. Review collected by and hosted on G2.com.
The best part or most using part of using the Gorgias platform is the Marcos function. We can isolate enquiries as well as respond extremely quickly thanks to machine learning and the use of macros. Review collected by and hosted on G2.com.
There's not a lot I don't like about Gorgias... the only thing that I would appreciate it if we could direct enquiries straight to our inbox (email) vs using the platform every time. Review collected by and hosted on G2.com.
So far, we are still setting up, the team at Gorgias is helping all along the way with everything we want to see Gorgias do for us! They are knowledgeable and available! Review collected by and hosted on G2.com.
Nothing at this time is dislikable. Everyone has been so helpful and has great customer service! At this time I would not change anything about Gorgias. Review collected by and hosted on G2.com.
