520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs.
On top of its super easy integration to email, chat, and social media platforms, Gorgias has its own in-house telephony system which gives our clients access to voice and SMS channels all in one place. Not only is it convenient, but it is also cost-effective knowing our clients only have to pay for one monthly recurring charge instead of signing up with different platforms. Review collected by and hosted on G2.com.
it usually undergoes forced updates on a daily basis which causes the system to sometimes slow down, or forces the users to reload the page, or sometimes, it shuts down completely for an hour or less. Review collected by and hosted on G2.com.
Gorgias is very easy to use and to onboad staff quickly. The UI is pretty good as well. Overall I appreciate that it's very easy to integrate with Shopify, Klaviyo, Recharge, etc. among our other applications. It makes day-to-day use for the customer service representatives easier because they're not constantly switching between screens and applications. Review collected by and hosted on G2.com.
I think the UI could be improved a bit. It's somewhat easy to configure, but overall, it could use some updating, particularly on the home screen.I'd like to be able to customize it and respond to the performance scores. It would also help to be able to tweak business hours. Review collected by and hosted on G2.com.
The macros and rules make it easy to respond to customers quickly and the integration with Shopify makes it easy to manage orders and provide excellent customer support. Review collected by and hosted on G2.com.
I haven't experienced many downsides to gorgias. Our ticket system did get messy when we had too many integrations creating tickets. But that was an issue with how we set it up. Review collected by and hosted on G2.com.
It's been very simple. Easy to learn. Our customer support team knows that they are doing and are able to navigate the website very well. It was good to get away from Gmail for us. Review collected by and hosted on G2.com.
Nothing really. It solves our problems. Gorgias was recommended to us and it has not let us down. Review collected by and hosted on G2.com.
The fact that everything is centralized: all messages and emails are able to be answered from one place. Review collected by and hosted on G2.com.
Not being able to edit internal notes left for your coworkers to see Review collected by and hosted on G2.com.
The upsides for me especially are the Shopify integrations. Review collected by and hosted on G2.com.
I would like for the platform to have more queues so that it is very easy to track each email that still requires a reply from a customer. Review collected by and hosted on G2.com.
Bringing all of our customer-facing inquiries into one place has helped us out tremendously. We can auto-assign tickets to the correct departments and employees, respond to commonly asked questions using pre-built responses (macros), and auto-close spam-related messages. Whether it's a message through our contact us form or an Instagram conversation, everything flows through Gorgias. Review collected by and hosted on G2.com.
Gorgias does a great job of growing its integrations as new platforms emerge. Don't lose sight of training your customers on these integrations and how they can help companies grow. Review collected by and hosted on G2.com.
Pulls all conversation channels into one place which is easy to monitor. Great for managing staff members too. Review collected by and hosted on G2.com.
Not the cheapest bit of software, but cost is outweighed significantly by benefits and time saved. Review collected by and hosted on G2.com.
The onboarding process as well as help center documents to aid you in the process have been so helpful. We love that this platform has seamless integrations and that this was built FOR ecommerce. Review collected by and hosted on G2.com.
I was not aware that voice was a relatively new integration to Gorgias and it sounds like my team will have to keep using our current softphone. Slightly disappointing. Review collected by and hosted on G2.com.
How approachable and easygoing it was. Amazing team and tools. Very straight forward all over. I love the macros and rules and that CS team can use it as point of all the corespondence. Review collected by and hosted on G2.com.
Not fully integrated with Big Commerce. At this point very little to none automation features are working, which would be absolutely great if it can be integrated fully. Review collected by and hosted on G2.com.
