520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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Gorgias helps us prioritize our customer inquiries and make sure we are getting to them all in a timely manner, and it makes it very easy to assign a customer inquiry to a certain agent. Review collected by and hosted on G2.com.
It would be helpful if you could leave notes about certain customers, or if you could store documents within Gorgias. That would make the metas even easier and more intuitive to use. Review collected by and hosted on G2.com.
The whole thing is very helpful I wish my actual email worked like it. Review collected by and hosted on G2.com.
You need to make it easier to collect customer feedback -- there should be a customer feedback button that sends certain emails to a data base -- you know what the customer ordered so it can organize it easily by product -- and the CX rep can add in any additional detail to organize it -- but this is a massive hole in e-comm companies Review collected by and hosted on G2.com.
The integration into the Shopify orders and the ability to view and manipulate customer's orders from the Gorgias Dashboard. This is a specific function that doesn't seem to be present with any competitors. Review collected by and hosted on G2.com.
Having to constantly manually merge tickets is highly obnoxious, when a customer replies to an email it seems to open a new ticket almost every single time and you have to manually merge the tickets. Why the system can't assign a ticket ID and retain that and keep all messages back and forth within that ID is beyond me. Review collected by and hosted on G2.com.
How interactive the learning is. very easy to follow and use. Definitely something I would recommend to other businesses around. Review collected by and hosted on G2.com.
Eveything is wonderful there's nothing to dislike. Review collected by and hosted on G2.com.
Satisfaction page.
Macros and Rules.
Tags and Intents. Review collected by and hosted on G2.com.
I'm looking for more features, but the good thing is that they listen to me and work on new features so there is an improvement on both sides. Review collected by and hosted on G2.com.
Super friendly user interface! It was easy to get set up and started and the solution integrates well with the Shopify ecosystem. Review collected by and hosted on G2.com.
There are some limitations in categorizing and classifying additional information on the ticket and customers, as well as metrics but the core information is there! Review collected by and hosted on G2.com.
I like the integrations with different applications to bring the most of the capabilities. Review collected by and hosted on G2.com.
Phone integration is not available for all the region especially UAE. And at the time of this review Whatsapp integration is not available. both should be available Review collected by and hosted on G2.com.
Every Customer Service feature is in one convenient location including email, chat, phone. Also we can share with other team members about the progress of the ticket which makes internal communication very smooth. It also connects with our shopify store to easily pull up their account information and order history. Review collected by and hosted on G2.com.
Although there are not much to dislike about Gorgias, one feature they can update is the phone feature where we can make outbound calls. Currently the only outbound calls can be made if we initially have been reached. Review collected by and hosted on G2.com.
I like the efficiency of having all of our platforms in one place. I also that there's no more guesswork necessary on who answered what tickets on each platform. Review collected by and hosted on G2.com.
Not always being notified of new chats although a rep isn't present. I also feel like things can be separated better. I also wish it was more aesthetically pleasing. Review collected by and hosted on G2.com.
