520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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I like how Gorgias is specifically designed for ecommerce merchants. The integration with Shopify enables me to provide excellent customer support in a seamless manner with leaving the ticket. Review collected by and hosted on G2.com.
As Gorgias is still developing, I don't have any particular dislikes. I'm just waiting for new updates and features to help improve customer service in the future. Review collected by and hosted on G2.com.
Integrates easily with Shopify, email, chat, phone, and all of our social media. Setting up rules and macros makes answering common questions quick and easy to allow more time to handle difficult customers Review collected by and hosted on G2.com.
Some types of tickets are restricted from being merged. This means we'll have two tickets that need to be referenced and can result in responses to customer issues that have alry been solved. Can't like Instagram comments Review collected by and hosted on G2.com.
everything you need on one page. I can see yotpo and Facebook activities. Also I can check the shopify account and duplicate orders Review collected by and hosted on G2.com.
sometimes things are showing up after closing them. Review collected by and hosted on G2.com.
The best bits about Gorgias:
-> You can see when other agents are looking at a ticket
-> Live chat and self-service chat options
-> Tags
-> Search function
-> Right-hand sidebar with all the Shopify and ReCharge details Review collected by and hosted on G2.com.
Doesn't work with Grammarly (the add on slows the text pop in Gorgias)
Difficult to delete rules and macros that we don't use because they are all linked together Review collected by and hosted on G2.com.
The ticket system is absolutely the best. I love that our team can assign the best person to assist the customer and we're always on top of what's going on in terms of customer service. Review collected by and hosted on G2.com.
I don't think there's a downside to using Gorgias. There are a few details that need improvement, but there's always something launching and improving the whole app which is great. Review collected by and hosted on G2.com.
Gorgias is very user-friendly and easy to use! I appreciate the help center and beginner course to learn the platform. One of the best things is the simplicity and how straightforward the platform is. Review collected by and hosted on G2.com.
I have not found any downsides to Gorgias. Every time I have used the platform it has been easy to use and has allowed me to quickly navigate to what I was looking for. Review collected by and hosted on G2.com.
User-friendliness and accessibility. It's very easy to learn and there are plenty of fantastic features to make using it all the more worthwhile! We switched to it from HubSpot and I hope we never change. Review collected by and hosted on G2.com.
Sometimes it can be a little frustrating to find old tickets and open new ones, but I chalk that up more to needing to learn Gorgias' system for it rather than the system itself being a problem. Review collected by and hosted on G2.com.
I think Gorgias has changed the game when it comes to creating an all-inclusive customer experience hub. It comes with great integrations and an easy-to-use platform that makes my job much easier. Review collected by and hosted on G2.com.
I think Gorgias is still growing into itself as a platform and has some additional room to grow in its integrations. An expansion in the integrations offered on their platform would be fantastic. Review collected by and hosted on G2.com.
Gorgias wants to develop and tailor-make experiences for its users which suits our entrepreneurial business and our rapid growth. Our customers can quickly be assisted at a high quality while keeping our cost to serve low. Review collected by and hosted on G2.com.
NOTHING! The platform is everything we could have hoped for and more. Review collected by and hosted on G2.com.
