520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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My favorite part of Gorgias is how seamlessly it integrates with Shopify and pulls all of the customer's information (Name, address, previous orders) into the side view. Review collected by and hosted on G2.com.
Having to refresh my page because there is an update. It would be nice if that could auto-update without having to refresh. Our G-mail integration will randomly deactivate and it must be reactivated. Review collected by and hosted on G2.com.
Very user-friendly, and allows for unlimited users. I also love that they bought out my contract with Zendesk, so I was able to integrate it right away and start realizing the benefits. Review collected by and hosted on G2.com.
They should build custom surveys for NPS scoring with customers, but also allows you to ask them for detailed feedback about the product or service. The current surveying feature only allows for "reviews style" surveys, i.e. rate your satisfaction on a scale of 1-5 stars. Build this feature out to allow for custom surveying or design more robust surveying templates. Review collected by and hosted on G2.com.
How easy it is to grab data, manage many integrations in one place, and how user-friendly it is. And at the same time, the Gorgias support team is always there to answer questions/find resolutions when things are not working or when we need more insight on something. Review collected by and hosted on G2.com.
Like everything good, it also has bad sides. it tends to have many outages, even though most of them are not directly related to the platform itself, but the integrations. Review collected by and hosted on G2.com.
Gorgias has a very simple yet powerful user interface that makes categorizing, delegating, and organization a breeze. I never thought a CRM software could be this comprehensive Review collected by and hosted on G2.com.
Gorgias has a seemingly small team that can sometimes take a longer time to produce new changes. They are not the size of Apple or Google though so it should be viewed with perspective. Review collected by and hosted on G2.com.
Gorgias is user-friendly, intuitive and makes tackling customer service as streamlined as possible! The Gorgias support team is also helpful in providing training and support along with handy resources for learning more about the system and the features it offers. Review collected by and hosted on G2.com.
The forwarding feature will include the entire chain and doesn't allow forwarding from specific points of the ticket (Gmail forwarding is much more convenient in comparison). Review collected by and hosted on G2.com.
Gorgias has been one of the best applications we implemented on our company. It gets us to see all customer service under one app and it improved our response rate across all customer service platforms. Review collected by and hosted on G2.com.
SO far I can not think of one thing I do not like about "gorgias". Review collected by and hosted on G2.com.
It's given me the ability to really see what's going on by how quick emails,chats&calls are being taken care of to being able to have different tags to really get the nitty-gritty details of any order Review collected by and hosted on G2.com.
like anything I wish I didn't have to set up anything or automation but that's being nit-picky.. they do a great job of making everything super easy for you. cant say enough good things Review collected by and hosted on G2.com.
Being the sole contact for customer service, I often have similar questions come in and being able to use the macros makes my job not only easier, but I can respond to customers much faster! Review collected by and hosted on G2.com.
I find I'm still going back to our old email service to initiate emails, because creating tickets to other support agents and companies we work with can get confusing. Review collected by and hosted on G2.com.
The Gorgias application offers its users a wealth of features to get it done! Features like the Help Center, Self Service, Rules, Macros, and so much more. Integrate your Gorgias application to CheckoutChamp, Shopify, Aircall and so much more. Review collected by and hosted on G2.com.
There is nothing to dislike about the Gorgias application. It is fully functional, offers a host of integrations, and its stability is world class. Review collected by and hosted on G2.com.
I manage Customer Service for a small company that's growing like crazy! Gorgias has helped our team so much with the organization of tickets and drastically lowering our response time! Our customers are noticeably more satisfied with our quick responses! Review collected by and hosted on G2.com.
There is little to dislike about Gorgias! Even when certain integrations are down, we are always notified and the problem is solved in a timely manner :) Review collected by and hosted on G2.com.
