520 Gorgias Reviews
Overall Review Sentiment for Gorgias
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Gorgias is extremely user-friendly and easy to pick up! You can build customize views, automations, tags, and so much more. I work with many e-commerce stores in my role and always recommend them to use Gorgias when they're looking to scale their CS. Review collected by and hosted on G2.com.
It can be tricky when you're making the initial switch from Gmail to Gorgias. The views it comes with can be overwhelming and take a bit to become comfortable with/customizable Review collected by and hosted on G2.com.
Lots of Integration available! Appreciate the availability of integration with ease. Programs such as Shopify and smile account info, directly in the ticket view is great! Review collected by and hosted on G2.com.
Ticket layout, some design, categorizing, and the ability to sort tickets out in a simpler way. Though my biggest dislike is that it needs more analytics options, the reporting is very vague. Review collected by and hosted on G2.com.
Gorgias has scaled with us and the features provided have been impactful in helping our company make strategic decisions. By far I love looking at all the metrics to understand what's happening within my portion of the business. Review collected by and hosted on G2.com.
There aren't many things I dislike as there are continuous updates. However, I do wish that CSV exports for the First Response Time wouldn't export in seconds because it's very time-consuming to clean that data Review collected by and hosted on G2.com.
I love the integration possibilities. I have yet to delve into the full potential as far as social media, Magento, and email integration goes, but I am impressed thus far. Review collected by and hosted on G2.com.
I'm fairly new to the usage of Gorgias, but I will say the filtering process is a bit confusing. All the different types of tickets seem to get meshed together and make it difficult to categorize data. Review collected by and hosted on G2.com.
We have multiple staff that use Gorgias and I can appreciate that everyone can see who's accountable for which responses and it makes it super streamline for everyone to see how many open tickets they have every morning and afternoon. It helps with managing time at the business. We have 1 person who maintains the tickets but they do pass things off to others in case the response needs a little more context. And the macros make response time much faster as well Review collected by and hosted on G2.com.
I have not received a notification once or twice. And once a response was written out and disappeared and I clicked send and close. Review collected by and hosted on G2.com.
I love how hyper-focused Gorgias is on creating a product that is useful for an e-commerce story, in particular Shopify-based sites. Review collected by and hosted on G2.com.
Occasionally, they miss their own self-imposed estimates on their product roadmap. This has led to frustration from some of our clients. Review collected by and hosted on G2.com.
The integration with Shopify is a game changer and makes great sense for tying all work interfaces together. Review collected by and hosted on G2.com.
Not a dislike particularly, but just that after coming from a different 'desk' it takes a little getting used to as is quite different. Review collected by and hosted on G2.com.
The Shopify integration, the chat and the self-service option. It feels now much easier to close tickets and plus the snooze button is an absolute winner! Highly recommend! Review collected by and hosted on G2.com.
It's not that I don't like but as an admin, I would like to see statistics per agent. I would like to know how much time they spent on the app vs how much time they have been idle or away from the app. Review collected by and hosted on G2.com.
