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They were very were professional and really took the time to understand our business and the challenges. The insights and data they found have allowed us to make some changes to serve our customers better. Review collected by and hosted on G2.com.
There isn’t anything I dislike about Goldpan. They have been great to work with and I would work with them again. Review collected by and hosted on G2.com.
24 out of 25 Total Reviews for Goldpan
Overall Review Sentiment for Goldpan
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The information that came out of the analysis helped us validate our overall strategy, where to make improvements, where to find easy wins, and where to adjust for long-term wins Review collected by and hosted on G2.com.
Of course they are an external team, so it takes a bit longer to get up to speed, however this was not necesarily a downside nor did it influence the outcome or overall performance of the project. Overall the collaboration was highly productive. Review collected by and hosted on G2.com.
They truly are a great win/loss partner. They're great communicators, offer amazing customer support, and they're very thoughtful with their processes. We were very new at our stage of win/loss as a business and the Goldpan team jumped right in and helped us implement a strong win/loss process from the ground up. They offer a Hubspot integration which was critical for us as a business because we live in Hubspot. A common concern I have with win/loss interviews in general is the quality of the insights, and with Goldpan, I haven't worried about that at all. They deliver quality work every single time and it's actionable data that you can't find in your CRM. Review collected by and hosted on G2.com.
Goldpan was exactly the type of win/loss partner we were looking for. I haven't had a bad experience yet and don't plan on it either. I mean it when I say that they're a top-tier win/loss partner. Review collected by and hosted on G2.com.
Goldpan team is super willing and flexible to adjust the plan as needed in order to make sure you are getting what you need from their analysis. I cannot stress how great they are in gathering your feedback to ensure they are doing what you need/want from their work. Review collected by and hosted on G2.com.
I cannot say anything bad here. Even when some of the data gathered did not align with our primary goal, they were flexible to adjust the plan as needed to ensure we reached our goal after the project concludes. Review collected by and hosted on G2.com.
Procurement department buyers typically don't share much information about their process. We can get high-level reasons about why they chose us or why they went elsewhere. But often we're left with gaps in understanding. As a third party that is well trained in the art of getting to "why?", Goldpan helps us understand what we're doing well and what we can do better. Their call summaries offer a quick snapshot of actionable insights that we have used to help our AMs better understand what's working and what's not. Review collected by and hosted on G2.com.
Golpdan's communication skills are excellent and it shows in their ability to bring interviewees to the table. I'd love to get all of our buyers to agree to an interview, but I am really pleased that Goldpan's been able to get more than 50% of interview candidates to have a conversation. Review collected by and hosted on G2.com.
Goldpan knows quantitative and qualitative research. They expertly pull insights from our clients by thoughtfully understanding the themes we most want to delve into. They also leave plenty of room for unforeseen themes to materialize. After gathering insight data, they are able to piece together findings in a way that allows us to understand both short-term fixes as well as longer-term challenge areas. Their communication skills are outstanding and their insights are ranked in order of the most important to address. Review collected by and hosted on G2.com.
As an organization, we want to get to solutions. Goldpan provides us with challenging areas to focus on and a deep understanding of what clients would like to be different. They don’t tell us how to fix the challenges (wouldn’t that be nice!!), but they certainly helped facilitate our group to build our own solutions, in part by sharing what other companies in similar scenarios are doing. Review collected by and hosted on G2.com.
I wanted to try a win-loss analysis tool without having to spend time in countless meetings and weeks of implementation time. With Goldpan team I got up and running in days, and their communication is excellent — you get a weekly summary of the progress — short and to the point. Review collected by and hosted on G2.com.
The team is doing a great job, nothing to complain about. Review collected by and hosted on G2.com.
I loved working alongside Goldpan and felt they were attentive, took the time to truly understand the objective, and I appreciated the quick turnaround. Goldpan was able to take our complex win-loss data and distill it into meaningful, actionable, and simple takeaways. Hearing Goldpan’s win-loss findings in the voice of our prospects and clients was what really brought the data to life for me. Overall, we already had an inclination into the general challenges we sometimes face; however, the evidence presented, supporting previous hypotheses, made the results hard to dismiss. Review collected by and hosted on G2.com.
There wasn’t much to dislike. The engagement was on time (8 weeks), we had touchpoints along the way, and the value was great. With this type of project, it surfaces areas to improve, and with that, change management comes into play. Navigating that is likely the most challenging element of Win/Loss. Goldpan offered to assist or lead these conversations, and the frequent touchpoints we had along the way allowed us to better prepare for the final results. Review collected by and hosted on G2.com.
By interviewing and surveying our lost prospects and customers, Goldpan was able to find common themes that showed exactly why prospects weren’t choosing us and where we could improve our total product offering. By sharing the Goldpan findings, we are on the road to improving some key selling motions. Review collected by and hosted on G2.com.
I was only involved in the Results stage. Their results presentation was excellent. It was very clear and actionable. I believe that we can improve our conversion rates using the Goldpan findings. Review collected by and hosted on G2.com.
Goldpan’s analysis is world class. The team is comprised of software operators who know their stuff. We didn’t get junior analysts or kids right out of college. We worked with seasoned leaders interpreting the data from our prospects and customers.
The Goldpan team was able to prioritize their insights into the top 3-4 things that we need to pay attention to. Plus they were able to gather first insights in a matter of weeks! Review collected by and hosted on G2.com.
Being in charge of our go-to-market motions, I needed to understand what my prospects most needed. Goldpan brought information that I didn’t at all expect, which is proving invaluable. I’m not sure what I’d change. Review collected by and hosted on G2.com.
