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GoCardless Reviews & Product Details

GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com

Seller

GoCardless

Discussions

GoCardless Community

Languages Supported

German, English, French, Spanish

Overview by

Rachel Horvelin

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

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Top-Rated Alternatives

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GoCardless Integrations

(4)

Integration information sourced from real user reviews.

GoCardless Media

GoCardless Demo - Step 1 of 5: Choose how to use GoCardless

Choose from either our online dashboard, integrated API or connect to your software to create and manage recurring payments

GoCardless Demo - Step 2 of 5: Create a payment plan

Create flexible payment plans using our dashboard. GoCardless also connects with the leading subscription and CRM software so that you can manage this with your existing tools.

GoCardless Demo - Step 3 of 5: One-time customer setup

Your customer enters their payment details online to pay by Direct Debit. You can add the customizable payment page directly to your website, send them a secure link or integrate with your existing checkout.

GoCardless Demo - Step 4 of 5: Get paid automatically

Payments are collected automatically on due dates. GoCardless has much lower failure rates than cards, but if a payment does fail, optimize your payment retries with Success+.

GoCardless Demo - Step 5 of 5: Easily amend plans

Edit and pause subscriptions in a matter of clicks, making upgrades, downgrades and one-off charges without your customers needing to lift a finger.

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Greg S.

Small-Business (50 or fewer emp.)

11/3/2020

"Go Cardless - use it or your loosing time & money"

5/5

What do you like best about GoCardless?

Its connected to Xero. It's one simple action to invoice a client and let Go Cardless do the rest. My clients have a different $ value invoiced to them every fortnight, Go Cardless handles this with ease. No more chasing unpaid invoices, no more reconciling individual payments, no more concerns about cash flow, no more concerns about anything. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Would be great to have the payments come through less than 3 days after they have been taken from the clients account, but I understand why. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/12/2018

"If direct debits suit your customer base, this is a great tool"

5/5

What do you like best about GoCardless?

Simple way to keep track of customer payments from their bank accounts. Fees are much better than CC fees Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Nothing really, it works out of the box and the company is helpful and efficient Review collected by and hosted on G2.com.

Amanda W.

Small-Business (50 or fewer emp.)

5/25/2023

"GoCardless and Sage"

5/5

What do you like best about GoCardless?

GoCardless offers a simple and straightforward process for ensuring payments from customers are on time. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Having used GoCardless for over 12 months I have not encountered any negative issues so far. Review collected by and hosted on G2.com.

Jane G.

Founder

Small-Business (50 or fewer emp.)

10/9/2022

"Excellent software for taking direct debit payments"

5/5

What do you like best about GoCardless?

I really like that you can setup different plans for different membership subscriptions and then invite customers to join the appropriate plan. I also really like that the dashboard is so clear and it is so easy to use and to setup. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

There's nothing I really dislike. We use some of the multi-currency capabilities for customers who are abroad which is really useful and the only thing it couldn't cope with was Japanese Yen, so I guess it would be good if that could be added. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

It made it easy for us to move all our customers from PAYG via cash to direct debit payment during the pandemic. The setup was straightforward and even though may of our customers are elderly, most were able to setup their DD's without any issues. It saves us a lot of admin time now as all payments are collected automatically on the correct day of the month and we are notified of any anomalies such as failed payments. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

8/14/2023

"fee collection"

5/5

What do you like best about GoCardless?

the ease of use for setting up direct debits Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

the client side when finding customer if a customer does not set up fully it can be hard to locate them Review collected by and hosted on G2.com.

Joel C.

web designer

Small-Business (50 or fewer emp.)

10/3/2022

"Excellent easy way to set up direct debits"

5/5

What do you like best about GoCardless?

Go cardless makes it really easy to set up a direct debit. Its API is easy to use if you want to create your own sign up pages. If not it can be done easily through their supplied interface giving your customers peace of mind with the direct debit guarantee. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

There is very little to dislike about using go cardless. Ive found it very easy to use and once you get the hang of the mandate codes, customer codes its very easy to see which customer is linked to which mandate. Thats the only thing that you need to put some thought into when looking at your dashboard. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

Running a web hosting company means customers having to make regular payments for hosting feed, using the go cardless direct debits means I dont have to chase people up for late payments, Go cardless does try again for failed payments and every event, whether its a payment, cancelled direct debit or failure is sent to me as an email allowing me to track any potential problems without haveing to constantly check my bank account. Review collected by and hosted on G2.com.

Kyt L.

Volunteer System Administrator

Small-Business (50 or fewer emp.)

11/27/2022

"Working with GoCardless - a breath of fresh air"

5/5

What do you like best about GoCardless?

Working on behalf of a small not-for-profit with limited expertise in website API integration, we really appreciated the extensive online documentation with lots of examples. When we did need to approach the support desk, the response was rapid and relevant. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

About half of our user base is in the UK, with the rest spread mostly between Europe, North America and Australia. The ability to handle transactions in their local currencies and link into our UK-based account was a big attraction. Unfortunately, this turned out to be a feature GoCardless are unable to offer to not-for-profit organisations such as ourselves. Consequently, we had to implement an alternative solution alongside GoCardless, for users beyond our currency zone. Hopefully this is something that will be fixed in due course. Review collected by and hosted on G2.com.

David M.

Manager

Small-Business (50 or fewer emp.)

10/3/2022

"Makes life much easier with QuickBooks integration"

5/5

What do you like best about GoCardless?

I like the QuickBooks integration. Once a customer signs up to go cardless I can manage them through QuickBooks so that if I need to amend a repeating invoice it's really simple and know the next invoices will be charged correctly via GoCardless. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

I think sometimes the way information is present can be difficult to interpret but once understood its ok. I don't think it's any better or worse than other accounting software in the sense you've got to get your head around the numbers and where they are displayed. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/23/2022

"Simple to set up, simple to use"

5/5

What do you like best about GoCardless?

The whole dashboard is easy to use and simple to view what you need. Customers, plans, payments and payouts are easy to track and follow on the dashboard. We set this up years ago and have never even needed to look elsewhere. The help forums are great too!! Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

It would be good to be able to get this to link in to move of my business apps, however, it does link with our invoicing software which is more than enough anyway. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

Our business has a lot of small payments each month, £10-£20 so it would be very hard to continue issuing invoices for and to keep up with these invoices, reconcile them. Plugging in GoCardless with our invoicing software makes this a ten minute job per month now (rather than hours we used to spend). We don't need to chase up invoices, which can take time - but our invoices are sent automatically, GoCardless then takes the payment and helps reconcile them in the software. It also gives us a heads up if a customer cancels any direct debits so we can follow up *before* the payment is due. Review collected by and hosted on G2.com.

Nigel M.

Director

Small-Business (50 or fewer emp.)

11/24/2022

"Straightforward and quick"

5/5

What do you like best about GoCardless?

Very simple transfer of existing clients on Direct Debit and really easy to get new clients onboard. All the setup was done in a day or so and the bank verification process was pain free. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

If you aren't familiar with Direct Debit collection systems you might need some hand holding initially. The reconciliation process might not work easily with all accounting packages - but it does with Xero Review collected by and hosted on G2.com.