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GoCardless Reviews & Product Details

Profile Status

This profile is currently managed by GoCardless but has limited features.

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

GoCardless Integrations

(4)
Integration information sourced from real user reviews.

GoCardless Media

GoCardless Demo - Step 1 of 5: Choose how to use GoCardless
Choose from either our online dashboard, integrated API or connect to your software to create and manage recurring payments
GoCardless Demo - Step 2 of 5: Create a payment plan
Create flexible payment plans using our dashboard. GoCardless also connects with the leading subscription and CRM software so that you can manage this with your existing tools.
GoCardless Demo - Step 3 of 5: One-time customer setup
Your customer enters their payment details online to pay by Direct Debit. You can add the customizable payment page directly to your website, send them a secure link or integrate with your existing checkout.
GoCardless Demo - Step 4 of 5: Get paid automatically
Payments are collected automatically on due dates. GoCardless has much lower failure rates than cards, but if a payment does fail, optimize your payment retries with Success+.
GoCardless Demo - Step 5 of 5: Easily amend plans
Edit and pause subscriptions in a matter of clicks, making upgrades, downgrades and one-off charges without your customers needing to lift a finger.
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GoCardless Reviews (320)

View 6 Video Reviews
Reviews

GoCardless Reviews (320)

View 6 Video Reviews
4.6
320 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and automation of payments with GoCardless, highlighting how it simplifies the management of recurring transactions and reduces administrative burdens. Many appreciate the seamless integration with accounting software, which enhances efficiency. However, some users note that payment processing times can be slower than expected.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
Verified User in Consumer Services
UC
Small-Business (50 or fewer emp.)
"User friendly"
What do you like best about GoCardless?

It just takes the work from Direct Debits. It just ensures that I do not miss one. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Nothing, that I can think of right now. I have only been on the other side of it. My PT used it to take my payments. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

Thank you for your review, it's a pleasure to hear that GoCardless helps you collect your Direct Debit payments seamlessly.

Thanks,

GoCardless

Dan E.
DE
Enterprise Sales, EMEA
Enterprise (> 1000 emp.)
"Best direct debit payments"
What do you like best about GoCardless?

The service provided was exceptional and the product was dependable. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

No significant weaknesses. Although there was some employee churn within the org. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

It's always great to hear positive comments about our Support Team, we will pass them on.

Thanks,

GoCardless

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Useful for collect card payments"
What do you like best about GoCardless?

Seemless experiance - good reporting, easy to use Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Expensive, customer service not great, hard to reach Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

Thank you for your review, we're pleased to hear that GoCardless is easy to use.

If you have any further questions, please feel free to reach out - help@gocardless.com

Thank you,

GoCardless

CW
Small-Business (50 or fewer emp.)
"Great software that saves time"
What do you like best about GoCardless?

Being able to integrate it with Teamup our CRM system is invaluable

This saves us lots of time as everything is automated Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Can't really think of anything that I dislike Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Subpar support - misleading fees"
What do you like best about GoCardless?

It's easy for the customer to submit the payment using the payment link. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

1. Even though they say they're available 24/7 for help, it takes a long time to get answers, and the answers aren't very good, so you end up sending lots of emails back and forth.

2. GoCardless doesn't provide a report to help you easily match your account balance with your financial records, which makes things complicated.

3. The information about fees can be confusing. When you're paying, it tells you the fee is limited to $4, but this rule doesn't apply to international payments. I get that international payments can cost more, but the big statement below the payment amount can mislead people. Review collected by and hosted on G2.com.

Daniel F.
DF
Small-Business (50 or fewer emp.)
"Over 3k charged to customers that will not transfer to my bank. - 0 support"
What do you like best about GoCardless?

Seems user friendly if they actually paid you or had any support services

---------------------------------------------------------------------------------------------------- Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

If you want to take the chance of having your money going through a system that has O support go for it. They took our first ACH out of a client's bank account, and it will not deposit in our account. Just get fail every time. We have changed and verified the bank account, sent them statements from our account etc. No one at GoCardless can give us even basic data about the failure. They tell us to refund the customer so i can cancel our account, and we get an error that we have no funds in the account. Have used other services with the same banking info with no issues. Review collected by and hosted on G2.com.

Laurie L.
LL
Pole instructor
Small-Business (50 or fewer emp.)
"Integrates well with other platforms"
What do you like best about GoCardless?

Easy to use. Good customer service. Integrates well with other platforms. Good reporting. Used it for years never had any problems. Cheaper than other products. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Being DD it takes longer than other platforms to receive money. Review collected by and hosted on G2.com.

Devin  M.
DM
Small-Business (50 or fewer emp.)
"Closed account for no reason"
What do you like best about GoCardless?

The software appeared to be really great and had many of the features I was looking for, but I never really got to use them. My account was approved and verified and then 12 hours later closed for no reason Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Have a better approval and verification process. I completely onboarded and talked with multiple people only to get an email saying my account was closed and you couldn't tell me the reason why. Review collected by and hosted on G2.com.

Carlos T.
CT
Small-Business (50 or fewer emp.)
"Use it for two of my businesses"
What do you like best about GoCardless?

I use gocardless for two of my businesses seamlessly and always recommend it to friends who need a low cost yet effective solution for monthly recurring charges or to bill their clients using ach. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Not much to dislike but I would love a way to have the invoices I make automatically be created on gocardless. There's probably a solution for this that I'm not aware of. Review collected by and hosted on G2.com.

Response from GoCardless Support of GoCardless

Hi Carlos,

Thank you for the review - it’s lovely to hear your feedback! Please let us know if there’s anything we can help you with.

CS
Online Physique Coach
Small-Business (50 or fewer emp.)
"Simple, effective and reliable"
What do you like best about GoCardless?

The ease of use of the service makes it very reliable both for my myself as a business owner and for my customers. Its simplicity makes my life very easy! It removes the stress of chasing people up for payments too. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

The only issue I have with it (and it's honestly so minor it really doesn't matter) is that if I log on to gocardless on my phone and click on "payments", I cannot see the right far end of the screen, where the upcoming payments are outlined. This is true even if I unlock my screen and hold my phone horizontally. It can feel like a bit of an inconvenience because sometimes it means I don't know what payments are coming in, and I can just about make out the date. Like I said, when I log onto the website on a computer I don't have an issue with it, it's just on my phone. I have wondered whether an app might be useful too? Review collected by and hosted on G2.com.

Questions about GoCardless? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

ZL
Zakaria LAKHRISSI
Last activity over 4 years ago

I recommend any organization wishing to use automatic payments to use GoCardless because it meets the most requirements with advantageous pricin ?

GU
Guest User

What is GoCardless used for?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

Average Discount

10%

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GoCardless Features
Online payment portal
Online payment portal
Reporting/Dashboards
User, Role, and Access Management
Payout Time
Performance and Reliability
Accounting integration
Accounting integration
Usage Tracking