It's been two months since this profile received a new review

GoCardless Reviews & Product Details

GoCardless is on a mission to become the world’s bank payment network. Setting people and businesses free from the frustrations and cost of out-dated payment methods, with simple and secure direct bank payment solutions. Collect instant, one-off payments. Or automated recurring payments. And use our add-ons to automatically recover failed payments (recovering 70%, on average), and fight fraud without compromising your customer’s payment experience. With GoCardless you save time and money, win and retain more customers, get paid on time, and reduce stress. 75,000+ businesses around the world trust us to power their payments, including global names like DocuSign, Carrefour, Norwegian Refugee Council, Trip Advisor, Aon, Survey Monkey, and UNHCR. We enable them to collect payments from 30+ countries, processing over $30 billion each year. And our products are flexible to how you want to use them – whether you want to use them on their own with our easy-to-use online dashboard, connect with one of 350+ systems you might already use to run your business, or build your own custom integration with our API. We’ve been on this mission since 2011, and now have an incredible team of 700+ payments experts across the UK, US, France, and Australia. In fact, you might’ve heard of us before – we’ve been covered by the BBC, Financial Times, TechCrunch, Wall Street Journal, Les Echos, Börsen Zeitung, Australian Financial Review, and hundreds more. Want to learn more? Head over to gocardless.com

Seller

GoCardless

Discussions

GoCardless Community

Languages Supported

German, English, French, Spanish

Overview by

Rachel Horvelin

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

12 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

GoCardless Integrations

(4)

Integration information sourced from real user reviews.

GoCardless Media

GoCardless Demo - Step 1 of 5: Choose how to use GoCardless

Choose from either our online dashboard, integrated API or connect to your software to create and manage recurring payments

GoCardless Demo - Step 2 of 5: Create a payment plan

Create flexible payment plans using our dashboard. GoCardless also connects with the leading subscription and CRM software so that you can manage this with your existing tools.

GoCardless Demo - Step 3 of 5: One-time customer setup

Your customer enters their payment details online to pay by Direct Debit. You can add the customizable payment page directly to your website, send them a secure link or integrate with your existing checkout.

GoCardless Demo - Step 4 of 5: Get paid automatically

Payments are collected automatically on due dates. GoCardless has much lower failure rates than cards, but if a payment does fail, optimize your payment retries with Success+.

GoCardless Demo - Step 5 of 5: Easily amend plans

Edit and pause subscriptions in a matter of clicks, making upgrades, downgrades and one-off charges without your customers needing to lift a finger.

G2 reviews are authentic and verified.

Here's how.

seb m.

COO

Small-Business (50 or fewer emp.)

2/20/2025

"Perfect for Subsciption"

4/5

What do you like best about GoCardless?

recurrency

recovery

rules of mandate banking Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

transfert customer data base of Stripe to GoCardless Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

Thanks for the positive review Seb. We're pleased to see the benefits of using GoCardless.

Please feel free to reach out if you have any questions about mandate migration - help@gocardless.com

Thanks,

GoCardless

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/4/2025

"System is very user friendly"

4/5

What do you like best about GoCardless?

Funds are automatically collected on due dates Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Just when someone changes their banking information. But I think I am getting used to that Review collected by and hosted on G2.com.

Dustin S.

CEO

Small-Business (50 or fewer emp.)

12/4/2024

"The WORST!!! DO NOT Trust This Company!"

0/5

What do you like best about GoCardless?

The promise of their service - which they have broken. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Everything about the actual experience of working with them. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

We're sorry to hear about your experience with us. We can see that our team has been in touch.

Thanks,

GoCardless

Verified User in Wireless

Small-Business (50 or fewer emp.)

10/9/2024

"Not able to complete onboarding after 4 weeks of continuous support tickets waste of time and money"

0/5

What do you like best about GoCardless?

Nothing in the slightest. This has been the moat unhelpful expereince in years. They should sell ironing boards instead. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Everything

Innaccurate Help content on website - regarding ACH forms for manual upload of clients

Support staff who give incorrect information, contradict website information

Asked to go onto new pricing plan even though you signed up to the correct plan tier - pricing changed in 4 weeks?

Incorrect email address shared when asked to upgrade

No response form support team for 3 weeks after regular emails asking for support. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

Thank you for your review, we're sorry to hear that you've had a negative experience.

As you've left your review anonymously, we're unable to locate your profile and would like to discuss this with you further. Please could you reach out to help@gocardless.com with the reference "G2 Review".

Thank you,

GoCardless

Stacey S.

Owner and accountant

Small-Business (50 or fewer emp.)

1/16/2025

"Terrible Customer Service"

1/5

What do you like best about GoCardless?

Good fee rates for ACH and I like the Xero integration features Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Terrible customer services and general lack of communication. No way to speak directly to supports and then no one gets back to you. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

Dear Stacey,

Thank you for your review of GoCardless. We're pleased to hear that we provide low fee ACH payments.

We would like to discuss your experiences with GoCardless, as it's concerning that you haven't been able to reach out to anyone. Could you please email us - help@gocardless.com - Quoting "G2 Review" in the reference.

Alternatively, you can reach our support team via phone: +1 (628) 241-0044 or email: help@gocardless.com

Thank you,

GoCardless

Hector S.

Head of Product

Small-Business (50 or fewer emp.)

9/10/2024

"Highly usable billing platform"

4/5

What do you like best about GoCardless?

GoCardless is very easy to set up and to use, and the customer support has always been very valuable. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

The fees and billing can be a little complex to work out sometimes - which as a small business you need to be aware of. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

Thanks for the feedback Hector. It's great to hear that GoCardless is easy to use.

Please feel free to reach out to our Support Team to address any of your fee queries, we would be happy to help!

Thanks,

GoCardless

Verified User in Accounting

Small-Business (50 or fewer emp.)

11/25/2024

"No response, no service"

0/5

What do you like best about GoCardless?

Integration with Xero, and the idea of monthly subscription payments, but that was all it was: an idea. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Pretty much everything! Zero support, zero explanation for service interruption, zero to xero. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

unfortunately none. It has created more problems. We were ready to implement the monthly subscription model and had the green light from GoCardless. As soon as we signed up the first client, they pulled the rug out from under us and we have not heard back from them in person since. Just cookie cutter email replies. Review collected by and hosted on G2.com.

Response from Tim McDonnell of GoCardless

edit

Thank you for your review, we're sorry to hear that you've had a negative experience.

Thank you,

GoCardless

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/27/2021

"Not for large volume businesses"

0/5

What do you like best about GoCardless?

Platform has a simple API for processing bacs payments. Six years ago this was maybe best in market but it is now showing its age and lacks some advanced billing features available from other companies who offer BACs such as Stripe etc Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

Not trustworthy. We process over 1/2 million+ per month in bacs transactions. After negotiating a volume discount a few years ago and spending a lot of time integrating GoCardless, they are now trying to raise rates to extortionate levels whilst adding on higher rates and fees for things that simply never existed before in this space such as far higher fees for refunds, failed payments, payment retries etc. It’s disappointing their management have adopted this strategy of trying to milk existing customers who have invested heavily in integration with GoCardless expecting them to accept far higher costs due to the difficulty and cost of moving. We were already paying a premium for the platform vs the cheapest rates we were quotes by other providers in the market. I do not recommend this company and we will be going to market and looking for a more trustworthy BACS payment partner at the next renewal. Review collected by and hosted on G2.com.

Recommendations to others considering GoCardless:

Avoid if you are a large volume processor and intend to invest in a long term partnership with them. As our experience with them has shown, despite them talking about building 'long term partnerships' at the beginning you may find after a few years GC trying to significantly increase your rates and invent new fees to the point where they are more expensive than processing card payments with none of the benefits. Anyone coming from years of processing BACs payments will understand how for volume customers it's not feasible and how ridiculous the new 'invented' additional charges are. For a small processor utilising a 3rd party integration platform the fees may make sense but shop around and don't pick platforms that lock you into only GoCardless. Review collected by and hosted on G2.com.

What problems is GoCardless solving and how is that benefiting you?

Automation of bacs processing via APIs and web hooks. This allows for improved IT integration compared to old methods and systems involving flat files. Review collected by and hosted on G2.com.

Jon L.

Owner

Small-Business (50 or fewer emp.)

12/19/2023

"If you want a company to hold your money for days on end, pick GoCardless"

0/5

What do you like best about GoCardless?

Nothing. The entire point of a money transfer company is to transfer money. So far, they haven't lived up to their side of the transaction. Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

So far, its been over 9 days and the company still has my money.

My account was approved in a flurry of emails with their verification dept. The next day, I received an email which i missed that said, 'we need additional information before we can approve your account.' This was after the company had charged my client's bank account.

Even though I missed that email, I did log in to their system several times over several days to check status. No notices that my account was on hold showed up anywhere.

Now, even though my request was put on 'rush' status, there has been no response from the verification team.

Customer service has no power, and they refuse to escalate to someone in the company that does.

Beyond this, the implementation and integration process with Xero is awful. Multiple calls and emails to GoCardless customer service were required to get things to work.

The system is also not easy to use if you have problems. It looks straightforward from a design perspective, but if there are issues, its baffling. What does "Payout" vs "Collected" mean? Shouldn't an ACH transfer go straight from my client's bank to mine? Instead, this seems to indicate that it sits in GoCardless' bank for a period of time. This isn't explained anywhere. Review collected by and hosted on G2.com.

Jason A.

Small-Business (50 or fewer emp.)

1/18/2024

"The worst credit card processing company I have ever worked with."

0/5

What do you like best about GoCardless?

Absolutely nothing

This is the worst payment processor I have ever worked with Review collected by and hosted on G2.com.

What do you dislike about GoCardless?

You can NEVER get in contact with anyone at the company for support

Implementation was the worst experience I have ever had with a processor

After a very long and in-depth onboarding process, your receiving limit is incredibly low

Your account randomly gets flagged and deactivated with no contact from the support

When you try to reach out to support because your business can not receive payments to pay your expenses let alone your employees

Due to an error when they received payment from a client and then had a bank error on their side, they refused to pay out for months

Then after paying out the money after months they pulled money from my account and held it for ransom

Then after reaching out to them for 10 months, YES 10 months I finally got a vague response in which i promptly followed up every day for 3 weeks all to wait 4 more months for a response

Then I was put into collections 5 months later when I reached out to the collection agency they opened a case and I had to way 3 more months for a response even though I send an email once a week to get a status Review collected by and hosted on G2.com.