GLPI Pros and Cons

Before I implemented GLPI, I find and tested others opensources and cloud ITSM software based on requirements of my organization. Finally I found GLPI and implemented on-premise by hosting own server Because it is ease of implemention, ease of use, powerful features and a lots of features. Moreover, there is market place for plug-in integration. It is really nice and helful for me. In addtional, GLPI is not only support IT helpdesk, but it is also included IT asset management, finacial management, project and change management on unpaid version(it totally FREE). Review collected by and hosted on G2.com.

There are reporting, analyzing, auditing and exporting files function are included but it is need to improve. This is my dislike. Review collected by and hosted on G2.com.

Easy to implementation, very ieasy

rich feature, almost all I nedd is in GLPI

ease of use

Frequency of use.

Ease to integration to telegram BOT, email login Review collected by and hosted on G2.com.

Right Now I can not find any to disklike Review collected by and hosted on G2.com.

We can pickup & close a ticket by using action we can change a Department, location, category, in the dashboard , we can add IT Shift rosterwith phone number Review collected by and hosted on G2.com.

As of now, I am not having any issues. Review collected by and hosted on G2.com.

GLPI is an extraordinary IT asset and IT service management system. One aspect that stands out the most is that it is a free and open-source application used to track and manage our organization's IT assets, such as computer equipment, mobile devices, software and network services. Review collected by and hosted on G2.com.

The only aspect I could mention is that it has a long learning curve, and some connections with other systems can be complex, but it is very robust and stable. Review collected by and hosted on G2.com.

Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain. Review collected by and hosted on G2.com.

Well, there's nothing relatively concerning that I don't like about the tool. In fact, with each new version released by the community and TecLib, the system gets better. Perhaps I can name a not very large number of plugins available to expand their functions. Review collected by and hosted on G2.com.

GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured. Review collected by and hosted on G2.com.

There is nothing that I dislike, the tool is very good, it provides a knowledge base and the flow of information is very easy to manage.

Updates help keep the tool agile and not lose focus. Review collected by and hosted on G2.com.

Very customizable open-source IT assets management & support ticket system with a large supporting community. Review collected by and hosted on G2.com.

The user interface is a little bit complicated for a novice. Plugins are not always supported from old versions to new ones. Review collected by and hosted on G2.com.

A complete ITSM solution. Easy to use and customize. An excellent tools for assest management and servce desk opertation Review collected by and hosted on G2.com.

nothing, may be some plugin that are not updated for use with the new GLP version Review collected by and hosted on G2.com.

It is an open source tool that allows you to perform a complete ticket management that can be adjusted to your needs Review collected by and hosted on G2.com.

Integrations are often complex for which you have to spend a lot of development time Review collected by and hosted on G2.com.

The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the problems by having details reports about requests and incidents. Before GLPI we had a dedicated person full time to receive calls.

Inventory systems about Computers, Monitors, devices, printers helped to have real time inventory as well who is using what which before GLPI was very hard and time consuming to the teams. Linking hardware with contracts is very helpful as we can identify when warranty expired, as well for Licenses.

Into Projects, very helpful. I have managed to implementing to our team and very good tool to oversea the project till to completion. Review collected by and hosted on G2.com.

One of the thing I faced challenging is implementing 3th party plugins as often don't work properly, I would recommend in-build plugins such as dashboard and network infrastructure, graphical layouts etc. Some plugins had crashed and corrupt database of GLPI, of course we had a lab for testing no damage done.

Connection between Printers and Cartridges I am finding difficult to implement, it never worked for us.

Technically, in early version was difficult to connect with active directory and setup Receivers and Authentication.

Connecting with Agent to retrieve details for PC works very good but when you have large environment ex. more than 1000 PC on network, server having lots of problems. I would recommend, base on Small, Medium and Enterprise companies, specifications for servers.

At municipality of Tirana, we tried to implement Entities as we have different teams, it was difficult to understand and divide teams Inventory, technicians. I found it difficult to implement based on our requirements. Review collected by and hosted on G2.com.