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Global Relay Reviews & Product Details

Sandeep K.
SK
senior software engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

We receive thousands of emails from regulators, and its robust compliance features make archiving effortless. Moreover, I like the particularly impressive powerful search and analytics capabilities. They enable quick retrieval and detailed analysis of archived data. The product support is excellent. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

It seemed excessive for basic archiving without compliance-heavy requirements. It should offer modular plug-and-play features. I found the initial onboarding somewhat complex, and there is a steep learning curve. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

We receive numerous compliance emails from the SEC and FINRA. Their robust compliance and archiving tools make it easy to store, track, and retrieve communications. For regular audits and internal analysis, we can effortlessly fetch emails from a specified date range and work with that information. Review collected by and hosted on G2.com.

Global Relay Overview

What is Global Relay?

Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries. Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. Global Relay combines two decades’ worth of communications archiving and supervision experience, building a rock-solid foundation for compliant communications from a mobile app for seamless collaboration, data connectors to capture business communications from any channel, a powerful cloud archive to meet recordkeeping requirements, and proactive surveillance tools to proactively supervise it all. And with 24/7, white-glove customer support for all of these solutions, Global Relay’s integrated compliance solutions enable regulated organizations worldwide to meet collaboration, privacy, and security requirements.

Global Relay Details
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Product Description

Global Relay offers messaging and archiving solutions for compliance.

How do you position yourself against your competitors?

No one takes the security of your eCommunications data more seriously than Global Relay. Our holistic approach to compliant recordkeeping ensures your data is protected, accurate, and complete. With dual encryption, hardware security modules, continuous integrity checks, and comprehensive audit logging, you can rest assured that your data is always secure and actionable to intelligently manage and identify risk.


Seller Details
Year Founded
1999
HQ Location
Vancouver, CA
Twitter
@GlobalRelay
1,437 Twitter followers
LinkedIn® Page
www.linkedin.com
1,538 employees on LinkedIn®
Description

Global Relay is a leading provider of compliance and communication solutions, specializing in secure messaging, archiving, and eDiscovery services. The company offers a comprehensive suite of tools designed to help organizations manage their data and ensure regulatory compliance across various industries. With a focus on security and reliability, Global Relay enables businesses to efficiently capture, store, and retrieve critical communications while adhering to industry standards and legal requirements. For more information, visit their website at https://www.globalrelay.com.


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Recent Global Relay Reviews

Sandeep K.
SK
Sandeep K.Enterprise (> 1000 emp.)
5.0 out of 5
"Global Relay made our job easy by archiving our emails"
We receive thousands of emails from regulators, and its robust compliance features make archiving effortless. Moreover, I like the particularly imp...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Good product"
Very detailed information about cutting edge technologies helping drive informed decisions across the industry
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Efficient"
I like the ease of use best about Global Relay
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0 people requested security information

Global Relay Media

Global Relay Demo - In-Line Transcription
Voice communications are captured directly from the source with Global Relay Connectors and transcribed in real time as they enter Global Relay Archive. With automatic analysis performed on in-line transcriptions, no message is left unchecked.
Global Relay Demo - Text and voice calling in one app
Use Global Relay App to connect with your customers via text or call, or compliantly capture text messages and call logs directly from the native Android application.
Global Relay Demo - Connect via popular messaging apps
Connect to customers on the apps they use, while staying compliant. Flexible communication with anyone, anywhere, on any channel.
Global Relay Demo - Feature-rich collaboration
Share files, inline reply to messages, view delivery and read receipts, chat with industry peers via community channels, and get real-time notifications across all devices.
Global Relay Demo - Access on any device
Leverage a separate business number to text, call, and WhatsApp using BYOD or enable messaging for your existing corporate/landline devices.
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14 out of 15 Total Reviews for Global Relay

3.9 out of 5
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G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

Its exceptional ability to provide secure and compliant communication solutions. Its robust archiving and data retention capabilities give us the confidence that we are always in line with regulatory requirements, which is especially crucial in today's fast-paced business environment. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

It can feel a bit outdated and not as intuitive as some modern platforms, which sometimes makes navigating through large amounts of data less efficient. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

By centralizing and storing communications across multiple channels—from email to instant messaging—it helps us meet regulatory requirements effortlessly, while also making audits and e-discovery processes much more efficient. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

Very detailed information about cutting edge technologies helping drive informed decisions across the industry Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

I only wish G2 regularly updated its reviews maybe through outreach. They can often times be outdated Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

It helps me to understand options available when communicating with teams Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

I like the ease of use best about Global Relay Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

I dislike that Global Relay is not widely marketed. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

Keeping in touch internationally Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Global Relay?

The Global Relay support staff worked alongside our team during the initial transition to their archiving platform. They were able to pull all of our Hosted Exchange data into the archive with minimal impact on my staff's time. We have found their user interface intuitive and easy to use, even for our less tech-savvy management personnel. As an agency bound by retention schedules and archiving of data, what seemed like an insurmountable task was made possible by Global Relay. Additionally, the Global Relay customer support team has been helpful and easy to work with the few times we have needed assistance since implementation. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

I cannot think of any way in which Global Relay is least helpful. The only downfall we encountered was when, due to a court order, some of the email records which has been archived by Global Relay needed to be purged by the Global Relay staff and was not a task we could perform ourselves. (This is understandable but an inconvenience.) Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

We currently use their email, social media, and website archiving services. We are an agency that is open to public records requests, and as such we have data archiving and retention schedules in place to ensure all requests can be handled according to law. Global Relay has allowed us to turn manual, time-intensive processes into something manageable and relatively quick. Additionally, we are able to provide HR and Legal access to the information they need so they do not have to contact IT every time they want a search performed. Review collected by and hosted on G2.com.

Dr. Pavitra N.
DN
Clinical Documentation Specialist (Gastroenterology)
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
What do you like best about Global Relay?

Global relay has an efficient way to monitor the emails. The features are relatively easy to use. The best part is that it can access to outlook and can be used on the mobile phones as well. The software is User-friendly. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

The cost is the only thing that I find is a bit high for small scale start ups. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

Security for email monitoring. It has made the work easier and has been timesaving. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

Global relay is best for secure email archiving for compliance purpose which also supports scalability.

It does have a very user friendly implementation process along with excellent on demand customer support service

It also have regular security patches with compliance enhancement.

Global relay also supports integration with Microsoft office 365 journaling. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

The cost can be relatively high for small scale companies.

Due to its comprehensive features and compliance standard this comes with a deep learning curve for the IT adminstrators.

Frequent updates makes challenging for admins to test and deploy it to keep up with the new changes. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

Journaling solution for enterprise wide email preservation for compliance purpose l. Review collected by and hosted on G2.com.

OM B.
OB
Recruiter
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Global Relay?

Ensures we have the right tool to effectively meet our supervision requirements.

Tool meets our requirements and it is quite user-friendly. There is always room for enhancement so hence the 9 out of 10 stars Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

No easy way to automate realignments when monitoring staff or accounts,

They also put data as hostage Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

It helps us to arrange our daily biz activities, saves Times and helps in sophisticated tasks Review collected by and hosted on G2.com.

JE
Managing Member
More Options
Validated Reviewer
Review source: Organic
What do you like best about Global Relay?

Initially lower cost than others in this category Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

They hold your data hostage when canceling services. They invoiced me $35k to download my archives. Horrendous cost for a single advisor practice. SEC/FINRA regs require archives retention for 6+ years so few options. They offered continued service to meet SEC regs for a lump-sum $15k. Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

SEC/FINRA regs require archiving of all electronic client communication Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Global Relay?

Nothing. I've been forced to use this to monitor my own email for a one man financial services company for compliance purposes, which made it utterly useless to me. Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

Now that I've shut the business down, they auto-renew a yearly contract and continue to charge me monthly. It's like a gym membership that is a never ending loop to end. I would highly recommend any service provider over Global Relay that has even an inkling of customer service. Review collected by and hosted on G2.com.

Recommendations to others considering Global Relay:

careful what you sign up for! Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

I met my compliance requirements with the NFA, which I could have done elsewhere with a company that actually cares. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Global Relay?

Very easy to use product. I had had some experience with other products and I found Global Relay to be the best Review collected by and hosted on G2.com.

What do you dislike about Global Relay?

There is really nothing that I dislike about Global Relay. There are times that I recieve messages and it doesnt seem like I have been notified but I think thats on me Review collected by and hosted on G2.com.

What problems is Global Relay solving and how is that benefiting you?

So many people working remote it is an awesome way to communicate together Review collected by and hosted on G2.com.