Global App Testing Reviews (66)

Reviews

Global App Testing Reviews (66)

4.4
66 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the responsive support and detailed bug reports provided by Global App Testing, which significantly enhance their QA processes. The platform's ability to quickly scale testing across various devices and regions allows teams to identify issues early, improving overall product quality. However, some users note that the pricing model can feel somewhat rigid.

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Verified User in Sports
US
Verified User in Sports
Mid-Market (51-1000 emp.)
"Effortless worldwide Testing with Fast and Detailed Results"
5/5
What do you like best about Global App Testing?

It's very easy to use the app and request something to test. The results are delivered very quick and are very detailed. People arround the world can test so you can verify different internet connection and languages.

Special mentioned to Abbie Sparks who always help us in everything we need. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

Sometimes testing can go further that what you asked. That's good for the app but you may need to review results for something you didn't ask for. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Excellent coverage across devices and regions, identify real-world issues quickly and effectively"
5/5
What do you like best about Global App Testing?

Global tester community provides excellent coverage across devices, platforms, and real-world scenarios, helping identify issues that might otherwise be missed. The platform is easy to use, reporting is clear and actionable, and communication throughout the process is smooth and responsive.

Ralph and Andreea are always great and responsive with any questions. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

Maybe more flexibility to generate test report and UI improvements on the dashboard when launching test request and highlight specs easily Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Good service with great potential but make sure they can really get the testers you need"
2.5/5
What do you like best about Global App Testing?

The people we have dealt with have been very knowledgeable and quite responsive and their web portal is good. The credit system works well. Their onboarding process was good. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

They overpromised on their ability to enough testers with the conditions we described. They charged us too many credits for a round of testing which they refunded after we pointed it out. Review collected by and hosted on G2.com.

Madhushika W.
MW
Madhushika W.
QA Engineer
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great Test Result Sharing, but Slow Tester Availability in Ontario"
4/5
What do you like best about Global App Testing?

Test results have been shared by the tester in the requested format. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

finding a tester in Canada and ontario takes considerable amount of time Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
GM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"All-in-One Solution for Functional and Usability Testing"
5/5
What do you like best about Global App Testing?

It's so diverse - like a one stop for all for functional and usability testing. The customer support is extensive and reliable with well trained CRs Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

Some of our testers are external and freelance B and often change from one test run to the next, they lack deep, contextual knowledge of our business Review collected by and hosted on G2.com.

Verified User in Accounting
IA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Effortless Test Run Creation and Results Viewing"
4.5/5
What do you like best about Global App Testing?

Convenience in creating test runs and viewing test results Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

Lack of the ability to edit an existing test run Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Thorough testing"
3.5/5
What do you like best about Global App Testing?

GAT have provided good test management for our web and 7 other apps.

Our business operates on a global scale and has a number of products and apps which requires thorough testing prior to release. GAT have the resources available globally across a number of devices which makes it easier to manage each test results effectively. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

To run a test across all our apps across a number of test cases can be expensive with GAT's business model and the test can take a while to conduct if the testers are not available for that particular country. Also, because testers can be different each time a test is undertaken, they do not know your product as well. Review collected by and hosted on G2.com.

Chandra Singh B.
CB
Chandra Singh B.
Quality Assurance Architect
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Versatile and User-Friendly Platform"
4/5
What do you like best about Global App Testing?

It gives so many options available to use and the platform is easy and quick to learn. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

Slowness and performance issues sometimes. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Testing made easy for our agency"
4.5/5
What do you like best about Global App Testing?

Global App Testing is super easy to use for my web agency as we test and work to improve our products. The platform is easy to setup, customer services is always around to help, and we use it weekly to ensure things are looking good. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

I have not found much to dislike about Global App Testing at this time. Review collected by and hosted on G2.com.

Verified User in Translation and Localization
UT
Verified User in Translation and Localization
Mid-Market (51-1000 emp.)
"not impressed"
0/5
What do you like best about Global App Testing?

nothing so far. i've yet to glean value from the product and platform and so far it has only been an administrative time suck. Review collected by and hosted on G2.com.

What do you dislike about Global App Testing?

it doesn't seem like parts of the business talk to one another. i continue to get billed for services not rendered. the insights are not reproducible and had my team spin out thinking there was a lot wrong with the product, turns out you all just sent us several high priority bugs that did not repro. we brought you on for growth insights and i've not received what i was promised. our project manager is not in the least bit apologetic for consistent mistakes. the pace at which things are delivered is not up to par with what a hyper growth startup needs. we are already looking for other services. Review collected by and hosted on G2.com.

Response from Adam Stead of Global App Testing

Hello, thanks for the response and the feedback here! We don’t normally respond to reviews but this one does seem to make some specific claims and we think a response is warranted.

For readers, the context on this case was a broad audit which was changed and narrowed significantly after the deal for the project had already been scoped and signed. We do try to accommodate this kind of change (and we know how important flexibility is to our service) but this late change led to a lack of detailed information about the types of blockers and bugs that the client was looking for. We believe this was the issue which led to results the client did not find useful.

To this reviewer, as we say to all our clients, more detail about the kinds of issues you’re hoping to uncover always leads to better quality results, and we generally see a continuous improvement in our value to clients year on year as we establish a value grid for their long term strategic objectives in addition to deeper guidelines about individual test case target results. For what it’s worth, we still think that if you had preserved you would have found the value that has made our other clients advocates who reinvest in our services each year.

Per the specific claims this reviewer makes:

– We have reproduced 65% of the results in an initial retest

– The average response time from our team was under 30 minutes

– We do normally bill up-front so reminders to pay would have been automated and I know a satisfactory resolution has been found

– We have reviewed the messages from the project manager and found them to be courteous and professional as always

Obviously we really regret this case and it’s discouraging to see an angry customer. We’re reviewing the process which leads up to initial tests when a client has fast-changing priorities to make sure they get a set of results they perceive as useful first time around. Thanks for trying us and best of luck finding services which better suit your needs.