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Top 10 Glia Alternatives & Competitors

(38)4.8 out of 5

Research alternative solutions to Glia on G2, with real user reviews on competing tools. Digital Customer Service Platforms is a widely used technology, and many people are seeking quick, secure software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to Glia include customer service and calls. The best overall Glia alternative is Genesys Cloud CX. Other similar apps like Glia are Intercom, HubSpot Service Hub, Salesforce Service Cloud, and Zendesk Support Suite. Glia alternatives can be found in Digital Customer Service Platforms but may also be in Contact Center Software or Help Desk Software.

Best Paid & Free Alternatives to Glia

Genesys Cloud CX
Intercom
HubSpot Service Hub
Salesforce Service Cloud
Zendesk Support Suite
Five9
NICE CXone Mpower
Drift

Top 10 Alternatives to Glia Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Glia stacks up to the competition, check reviews from current & previous users in industries like Banking, Financial Services, and Insurance, and find the best product for your business.

Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Glia:

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Reviewers say compared to Glia, Genesys Cloud CX is:

Slower to reach roi

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Intercom

By Intercom, Inc.

(3,324)4.5 out of 5

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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with Glia:

Reviewers say compared to Glia, Intercom is:

Slower to reach roi

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Alhena AI

(34)4.9 out of 5

Alhena (formerly Gleen) is the most accurate and highly capable generative AI-based solution designed to enhance customer service across all your channels. Typically, our customers see an ROI of 500% or more. Alhena learns from your documentation and automatically answers questions. Our proprietary ML model ensures high accuracy and relevance in its responses, and its answers improve over time. It leverages AI agents to automate several self-service workflows, there by improving CSAT and hence, customer retention.

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Reviewers say compared to Glia, Alhena AI is:

More expensive

Better at support

Easier to do business with

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HubSpot Service Hub

By HubSpot

(2,492)4.4 out of 5

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Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

Categories in common with Glia:

Reviewers say compared to Glia, HubSpot Service Hub is:

Slower to reach roi

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Salesforce Service Cloud

By Salesforce

(5,606)4.4 out of 5

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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

Categories in common with Glia:

Reviewers say compared to Glia, Salesforce Service Cloud is:

Slower to reach roi

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Zendesk Support Suite

By Zendesk

(6,149)4.3 out of 5

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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

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Reviewers say compared to Glia, Zendesk Support Suite is:

Slower to reach roi

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Five9

By Five9

(511)4.1 out of 5

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Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

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NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Glia:

Reviewers say compared to Glia, NICE CXone Mpower is:

Slower to reach roi

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Drift

By Salesloft

(1,251)4.4 out of 5

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Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

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Talkdesk

By Talkdesk

(2,408)4.4 out of 5

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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Glia:

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Reviewers say compared to Glia, Talkdesk is:

Slower to reach roi

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#10

TeamViewer

By TeamViewer

(3,366)4.5 out of 5

Optimized for quick response

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.

Categories in common with Glia: