Glassix Pros and Cons

One of the most user-friendly and attractive platforms I have used so far ! Not just that, but Glassix has revolutionized our school’s communication. It offers a unified and integrated experience in communication among stakeholders. Before , our customer service team was overwhelmed with inquiries. After integrating Glassix, we’ve seen a dramatic shift; the AI chatbots handle routine questions instantly, but complex queries are sorted into the shared inbox. This has resulted in an increased customer satisfaction. We now can focus on tasks that require human touch, and allowing us to focus more on educational quality. Its automation features guarantee that all questions be answered in a very friendly-like attitude. (Some students can't believe it’s a bot !) The built-in design and integrated multi-platform have made it pretty essential in our daily operations. It is also paramount to mention its AI analysis that help our marketing team to read through customer's needs and, as a result , improve lead engagement and modify market strategies. All these features is a result of the team implementation and understanding Glassix, thanks to their customer support we are using it not just frequently but on daily basis. Review collected by and hosted on G2.com.

It requires a thorough training for the school staff and faculty to effectively use all its features. Review collected by and hosted on G2.com.

Ever since we started to use Glassix we see a constant rise in our main business KPIs and goals. Things like first response time, customer satisfaction score, and agent productivity are always going up. The unified inbox and the AI features are a complete standout for our team, including the AI chatbot that works and integrated on multiple channels where we're able to serve our clients and users. Review collected by and hosted on G2.com.

Nothing. I absolutely think it is one of the best software I used for ticketing and customer support. Speaking of which it is also helping us with Marketing and Sales efforts. Review collected by and hosted on G2.com.

We use the Glassix unified inbox to communicate with customers via multiple communication channels and apps and this helps since we don't need to use multiple tabs or apps and nothing is getting lost or missed. The AI chatbot is the best thing that ever happened to us in terms of customer service and sales. It helps us not just to quickly answer customer questions but also book showings and help our clients find their perfect house in just a few simple, intuitive steps. Review collected by and hosted on G2.com.

Nothing I can think of, the platform is really great and easy to use. We did not experience (up until now) anything unusual that I can dislike it. Review collected by and hosted on G2.com.

The platform is very eay to use and has many features that are crucial for our daily support and operations. The ability you can customize reports, schedule reports and anazlyze data is very lucrative. We also use the AI chatbot to work on various channels and can finaly provide service and stay available in more than one channels wich is a crucial aspect of our business. The onboarding process was a breeze and we managed to integrate Glassix with our CRM and Slack very easily. Review collected by and hosted on G2.com.

I think it should have more data and info about the different tools and features the platform offers. Review collected by and hosted on G2.com.

We use the Glassix AI chatbot to convert more website visitors into meetings and it has gone pretty well for the past 6 months since we started. The unified inbox is also a standout especially since it integrates and consolidates all the different conversations generated from the AI chatbot into one place ensuring we don't miss anything. We also automate around 50% of our entire inbound conversations which is a complete time and resources saver. Review collected by and hosted on G2.com.

Sometimes we experience latency in the AI chatbot responses and wish this to be resolved in the near future as we might lose some businesses due to delay in responses to customers questions. Review collected by and hosted on G2.com.

I love writing this Glassix review for a few reasons. The very first one is that ever since we put the AI chatbot on our website we see our website visitors to lead ratio rise. We also use the Unified Inbox to unify all communications from different channels, mainly from emails and social which makes it super easy and convenient to make sure no conversation remains unanswered. Review collected by and hosted on G2.com.

At least for me, it was pretty hard to understand how to deploy the chatbot on our website as there was no actual guidance and documentation on how to do this. Overall the product is great and easy to use. Review collected by and hosted on G2.com.

I like the unified inbox and the AI recommendations, but the best part is the AI omnichannel chatbot. As an online education platform, we need to provide instant communication and follow-up with our current and future students. Using Glassix these are more than possible! The AI chatbot works perfectly through multiple channels to provide accurate and instant responses to our students and the unified inbox helps us to keep track of all of our communications with our students. Another thing worth mention is that the AI tagging feature is brilliant. Using this feature we tag conversations and can segment those based on our pre-defined business rules and what makes sense to us, it is completely customizable and easy to set up. Review collected by and hosted on G2.com.

I would really appreciate a faster response time from their support team. I have no complaints besides this. Review collected by and hosted on G2.com.

We used Glassix to communicate with students and new members using the AI chatbot on our website, WhatsApp, Apple Messages, and social media and it helps us with admissions and supporting students online via multiple channels. The platform is really easy to use, the AI chatbot works amazingly and replies to students 24/7 and most importantly we now have insights and access to data we never had before, things like first response time per channel, chatbot successful resolution rate, customer satisfaction rate per channel and much more. Review collected by and hosted on G2.com.

Overall the platform is really good, there are minor hiccups sometimes with the chatbot response times, sometime it happens over the weekend but I know that these are times where there is not much activity so we learned to live with it :) Review collected by and hosted on G2.com.

We have used Glassix inbox and chatbot features for almost a year now and it has been a fantastic ride. The automated routing, custom rules, and AI features are absolutely brilliant. The moment you get an idea of what you'd like to achieve using Glassix you can just do it all yourself. As someone who considers themselves as technical, Glassix is an absolute tech heaven for me allowing me to custom and tailor so many automated rules and functions to resonate with my business's needs and goals - something I couldn't do while using other similar platforms. Review collected by and hosted on G2.com.

Nothin really, everything is smooth and operative for us. Review collected by and hosted on G2.com.

I use Glassix daily and I absolutely love it. The way it helps us to organize our customer's chats and the automated conversation workflows are completely changing how we communicate with customers and help us to provide a fast and reliable experience through a variety of apps and communication channels. Review collected by and hosted on G2.com.

One aspect I find lacking in Glassix is its limited customization options. For a company that thrives on personalization like ours, being able to tailor every aspect of the software to fit our unique needs is crucial, and Glassix falls a bit short here. Review collected by and hosted on G2.com.