Glassix Features
What are the features of Glassix?
Platform
- Customization
- Live chat
- Branding
Internal Use
- Customization
Channels
- Multi-Channel Coverage
- Open Listening
- Physical Media
Design
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
Responses
- Control
Generative AI
- AI Text Generation
- AI Text Summarization
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Platform
Mobile User Support | Based on 15 Glassix reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 93% (Based on 15 reviews) | |
Customization | As reported in 27 Glassix reviews. Allows users to customize chat colors, text, logos, and branding. | 91% (Based on 27 reviews) | |
User, Role, and Access Management | As reported in 16 Glassix reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 93% (Based on 16 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality 16 reviewers of Glassix have provided feedback on this feature. | 94% (Based on 16 reviews) | |
Reporting | Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 12 Glassix reviews. | 94% (Based on 12 reviews) | |
Dashboards | As reported in 13 Glassix reviews. Displays important metrics relating to performance | 94% (Based on 13 reviews) | |
Live chat | Provide tools for live chat on one's website. This feature was mentioned in 18 Glassix reviews. | 98% (Based on 18 reviews) | |
Integrations | Based on 17 Glassix reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. | 96% (Based on 17 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. 18 reviewers of Glassix have provided feedback on this feature. | 94% (Based on 18 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. 17 reviewers of Glassix have provided feedback on this feature. | 95% (Based on 17 reviews) | |
A/B testing | Based on 16 Glassix reviews. Allows users to test the efficacy of various responses through A/B testing. | 95% (Based on 16 reviews) | |
Role-based access | As reported in 16 Glassix reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 96% (Based on 16 reviews) | |
Collection of information | As reported in 15 Glassix reviews. Can collect and store information from interlocators, such as email, phone number, etc. | 100% (Based on 15 reviews) |
Ticket and Case Management
Ticket Creation User Experience | As reported in 13 Glassix reviews. User Experience of creating and submitting a ticket | 91% (Based on 13 reviews) | |
Ticket Response User Experience | User Experience of responding and receiving a response 13 reviewers of Glassix have provided feedback on this feature. | 95% (Based on 13 reviews) | |
Workflow | As reported in 16 Glassix reviews. Route tickets based on values of fields, changes to ticket status and time based conditions | 93% (Based on 16 reviews) | |
Automated Response | Respond to common requests with standard reply This feature was mentioned in 17 Glassix reviews. | 93% (Based on 17 reviews) | |
SLA Management | See feature definition | Based on 16 Glassix reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 96% (Based on 16 reviews) |
Attachments/Screencasts | Based on 14 Glassix reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 94% (Based on 14 reviews) | |
Ticket Collaboration | As reported in 13 Glassix reviews. Share and collaborate on tickets with multiple customer service representatives | 96% (Based on 13 reviews) | |
Customer/Contact Database | Based on 12 Glassix reviews. Central repository for account and contact information | 93% (Based on 12 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 13 Glassix reviews. | 94% (Based on 13 reviews) | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 13 reviewers of Glassix have provided feedback on this feature. | 96% (Based on 13 reviews) | |
Live Chat Support | As reported in 15 Glassix reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 94% (Based on 15 reviews) | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks 14 reviewers of Glassix have provided feedback on this feature. | 93% (Based on 14 reviews) | |
Voice | Based on 12 Glassix reviews. Make and receive calls directly in the application. Track and record calls for analysis. | 93% (Based on 12 reviews) |
Communication
Pop-up Chat | Based on 16 Glassix reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 97% (Based on 16 reviews) | |
Notifications | As reported in 17 Glassix reviews. Delivers notifications to both sides of the conversation. | 99% (Based on 17 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 15 Glassix reviews. | 92% (Based on 15 reviews) | |
In-App Messaging | Based on 16 Glassix reviews. Allows for live chat to be enabled within the app for customer help. | 96% (Based on 16 reviews) | |
Co-Browsing | Based on 14 Glassix reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 94% (Based on 14 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 27 Glassix reviews. | 91% (Based on 27 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. This feature was mentioned in 16 Glassix reviews. | 96% (Based on 16 reviews) | |
Lead Development | As reported in 15 Glassix reviews. Enables employees to denote potential customers. | 97% (Based on 15 reviews) | |
Knowledge Base | Based on 16 Glassix reviews. Establishes a knowledge base for employee reference during conversations. | 97% (Based on 16 reviews) | |
Team Inbox | Based on 17 Glassix reviews. Provides a central location for help requests, helping employees respond sooner. | 95% (Based on 17 reviews) | |
Customer Profiles | As reported in 16 Glassix reviews. Allows for the creation of profiles for contacts and customers. | 94% (Based on 16 reviews) |
Channels
Multi-Channel Coverage | Based on 39 Glassix reviews. Software incorporates multiple digital communications channels. | 93% (Based on 39 reviews) | |
Open Listening | As reported in 38 Glassix reviews. Allows incorporation of inbound contacts from non-marketing channels. | 92% (Based on 38 reviews) | |
Physical Media | As reported in 36 Glassix reviews. Includes physical media (mail, flyers, billboards, etc.) in the channels mix. | 92% (Based on 36 reviews) |
Design
Communications Strategy Development | As reported in 37 Glassix reviews. Allows planning and deployment of an overall communications strategy. | 93% (Based on 37 reviews) | |
Create Content | As reported in 37 Glassix reviews. Includes or integrates with content creation apps. | 91% (Based on 37 reviews) | |
Personalization | As reported in 39 Glassix reviews. Outbound communications are segmented and personalized. | 91% (Based on 39 reviews) | |
Inbound Identification | Inbound contacts are identified and handled based on history. 36 reviewers of Glassix have provided feedback on this feature. | 92% (Based on 36 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. 36 reviewers of Glassix have provided feedback on this feature. | 94% (Based on 36 reviews) |
Productivity Tools
Notes | Allows users to leave notes or comments on emails or relevant cases. This feature was mentioned in 11 Glassix reviews. | 92% (Based on 11 reviews) | |
Internal Discussion | Provides a dedicated space or a thread feature that allows for long-form discussion. 11 reviewers of Glassix have provided feedback on this feature. | 97% (Based on 11 reviews) | |
Assignments and Tasks | Offer in-application assignment and task tracking functionality. 11 reviewers of Glassix have provided feedback on this feature. | 92% (Based on 11 reviews) | |
Workflows | Based on 11 Glassix reviews. Allows users to create and follow predetermined workflows attached to actions. | 94% (Based on 11 reviews) | |
Templates | Based on 11 Glassix reviews. Allows users to create canned answers or templates for email responses. | 91% (Based on 11 reviews) | |
Integrations | As reported in 11 Glassix reviews. Integrates without outside software to provide additional functionality or pull information. | 94% (Based on 11 reviews) | |
Tagging System | As reported in 11 Glassix reviews. Provides a tagging system to allow users to sort emails by relevant subject. | 94% (Based on 11 reviews) |
Analytics
Trends | Analyzes trends in email content and resolution. This feature was mentioned in 11 Glassix reviews. | 95% (Based on 11 reviews) | |
Performance Tracking | Tracks performance and productivity of users inside the application. This feature was mentioned in 11 Glassix reviews. | 95% (Based on 11 reviews) | |
Email Tracking | Tracks email analytics like emails opened, how long the email was opened for, etc. 11 reviewers of Glassix have provided feedback on this feature. | 97% (Based on 11 reviews) |
Responses
Customization | Customize your chat workflows with rules and automations. This feature was mentioned in 17 Glassix reviews. | 96% (Based on 17 reviews) | |
Control | Based on 18 Glassix reviews. Control who the chatbot converses with (and when). | 96% (Based on 18 reviews) | |
Route To Human | Has the ability to connect interlocator with a human agent when the need arises. 16 reviewers of Glassix have provided feedback on this feature. | 97% (Based on 16 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 16 Glassix reviews. | 98% (Based on 16 reviews) | |
Drip sequences | Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. 16 reviewers of Glassix have provided feedback on this feature. | 99% (Based on 16 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 18 Glassix reviews. | 97% (Based on 18 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 16 Glassix reviews. | 99% (Based on 16 reviews) | |
AI Text Generation | Based on 11 Glassix reviews. Allows users to generate text based on a text prompt. | 95% (Based on 11 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 10 Glassix reviews. | 92% (Based on 10 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 13 Glassix reviews. | 96% (Based on 13 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 13 reviewers of Glassix have provided feedback on this feature. | 95% (Based on 13 reviews) | |
AI Text-to-Speech | As reported in 14 Glassix reviews. Simulates human-like speech from text inputs. | 92% (Based on 14 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 34 Glassix reviews. | 93% (Based on 34 reviews) | |
AI Text Summarization | As reported in 34 Glassix reviews. Condenses long documents or text into a brief summary. | 92% (Based on 34 reviews) |
