Glassbox Features
What are the features of Glassbox?
Metrics
- Sessions - Digital Analytics
- Engagement
- Entry and Exit Pages
- Standard Event Tracking
- Custom Event Tracking
- Retention
- Conversions
- Funnels
Reporting
- Real-Time Reporting
- Trending
- Retroactive Reporting
- Custom Reports and Dashboards
Administration
- Performance and Reliability
Visitor Information
- User Identification
- Search Box
Technology Glossary Features
View definitions of the features and discover new technology terms.
Glassbox Categories on G2
Filter for Features
Metrics
Sessions - Digital Analytics | Based on 537 Glassbox reviews. Accurately measure total web traffic and present data elegantly. | 99% (Based on 537 reviews) | |
Engagement | Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. 535 reviewers of Glassbox have provided feedback on this feature. | 98% (Based on 535 reviews) | |
Entry and Exit Pages | Based on 534 Glassbox reviews. Accurately determine where most people enter your site and where they leave and present data elegantly. | 99% (Based on 534 reviews) | |
Standard Event Tracking | Software automatically tracks standard user actions. This feature was mentioned in 535 Glassbox reviews. | 99% (Based on 535 reviews) | |
Custom Event Tracking | Based on 530 Glassbox reviews. Able to set up custom variables to track any user activity on the site. | 99% (Based on 530 reviews) | |
Retention | Accurately measure bounce rate. This feature was mentioned in 519 Glassbox reviews. | 99% (Based on 519 reviews) | |
Return | As reported in 514 Glassbox reviews. Track user return rates and related metrics. | 99% (Based on 514 reviews) | |
Conversions | Based on 519 Glassbox reviews. Track what proportion of users convert via a certain action. | 99% (Based on 519 reviews) | |
Funnels | See how many users proceed down a certain path to conversion. 517 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 517 reviews) | |
Engagement | Configures and accurately measures an appropriate measure of engagement, such as average session length. This feature was mentioned in 449 Glassbox reviews. | 100% (Based on 449 reviews) | |
Exit Tracking | Accurately determines where users close the app during their sessions. 459 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 459 reviews) | |
Retention | Based on 460 Glassbox reviews. Accurately measures bounce rate. | 100% (Based on 460 reviews) | |
Return | Based on 457 Glassbox reviews. Tracks user return rates and related metrics. | 100% (Based on 457 reviews) | |
Conversions | As reported in 462 Glassbox reviews. Tracks what proportion of users convert via a certain action. | 100% (Based on 462 reviews) |
Reporting
Real-Time Reporting | As reported in 534 Glassbox reviews. Obtain live data for who is currently accessing your site. | 99% (Based on 534 reviews) | |
Trending | Report on how any user activity has changed over time. This feature was mentioned in 520 Glassbox reviews. | 99% (Based on 520 reviews) | |
Retroactive Reporting | Report on user activity in the past and set up predictive models for the future. 515 reviewers of Glassbox have provided feedback on this feature. | 98% (Based on 515 reviews) | |
Segmentation | Break down a population of users by demographics, sequence actions, time, and able to build custom segments. 514 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 514 reviews) | |
Mobile Reporting | See feature definition | Based on 512 Glassbox reviews. Analytic tools are also available for mobile and tablet versions of websites. | 99% (Based on 512 reviews) |
Unification Across Devices | Able to unify user data across devices, recognizing returning users. This feature was mentioned in 504 Glassbox reviews. | 99% (Based on 504 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. 515 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 515 reviews) | |
Segmentation | Based on 452 Glassbox reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 100% (Based on 452 reviews) | |
Reports and Dashboards | As reported in 450 Glassbox reviews. Access pre-built and custom reports and dashboards. | 100% (Based on 450 reviews) | |
Heat Maps | Aggregates and visualizes webpage clicks, scrolls, and movement data into color-coordinated data points This feature was mentioned in 461 Glassbox reviews. | 100% (Based on 461 reviews) | |
Session Replays | As reported in 461 Glassbox reviews. Records web visitor sessions | 99% (Based on 461 reviews) | |
Monitoring | Tracks and monitors web visitor behavior 459 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 459 reviews) | |
Data Segmentation | Segments collected data on predetermined criteria 454 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 454 reviews) |
Other
User Data | Based on 506 Glassbox reviews. Able to access user-specific data such as location, language, gender, and activity while on the site. | 99% (Based on 506 reviews) | |
Site Search Reporting | As reported in 492 Glassbox reviews. Report on keywords used in internal searches. | 99% (Based on 492 reviews) | |
Load Time Monitoring | As reported in 489 Glassbox reviews. Track load times on different devices and systems. | 99% (Based on 489 reviews) | |
Campaign Tracking | Based on 483 Glassbox reviews. Analyze inbound marketing traffic to identify which campaigns are working best. | 99% (Based on 483 reviews) | |
E-Commerce | Track revenue and transactions. 478 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 478 reviews) | |
Promotional Messages | See feature definition | As reported in 477 Glassbox reviews. Able to deploy promotional or other pop-up messages based on user actions. | 98% (Based on 477 reviews) |
Administration Alerts | Based on 476 Glassbox reviews. System can self-monitor critical metrics and alert administrators when they reach concerning levels. | 99% (Based on 476 reviews) |
Administration
API / Integrations | As reported in 504 Glassbox reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 99% (Based on 504 reviews) | |
QA Testing | Able to test that event and variable setup are reporting data accurately. 481 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 481 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. This feature was mentioned in 520 Glassbox reviews. | 99% (Based on 520 reviews) | |
User, Role, and Access Management | As reported in 510 Glassbox reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 98% (Based on 510 reviews) | |
API / Integrations | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. This feature was mentioned in 420 Glassbox reviews. | 100% (Based on 420 reviews) | |
QA Testing | See feature definition | Able to test that event and variable setup are reporting data accurately. 421 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 421 reviews) |
Performance and Reliability | Based on 423 Glassbox reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. | 100% (Based on 423 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 423 Glassbox reviews. | 100% (Based on 423 reviews) | |
Data Storage | The ability to store large quantities of data for analysis within the platform itself. 302 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 302 reviews) | |
A/B Testing | As reported in 285 Glassbox reviews. Tools to fascilitate testing various user experience tweaks in order to determine which configuration has the best results. | 100% (Based on 285 reviews) | |
Integrations | Based on 286 Glassbox reviews. Integrations with other software tools in order to fascilitate the exchange of data collected by various software. | 100% (Based on 286 reviews) |
Variation Testing
A/B Testing | Test changes to a screen by administering the change to a portion of visitors and measuring conversion. 422 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 422 reviews) | |
WYSIWYG Editor | Quickly create variant web pages with an easy-to-use WYSIWYG editor. 422 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 422 reviews) | |
Conversion Goal | Able to set any user action as the conversion goal of the test. This feature was mentioned in 425 Glassbox reviews. | 100% (Based on 425 reviews) | |
Percentage of Traffic | Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B. This feature was mentioned in 430 Glassbox reviews. | 100% (Based on 430 reviews) | |
Confidence Level | Based on 420 Glassbox reviews. Able to view or adjust the necessary confidence level of your test. | 100% (Based on 420 reviews) | |
Multivariant Testing | As reported in 423 Glassbox reviews. Test multiple changes at once by directing traffic to a random combination of all changes being analyzed. | 100% (Based on 423 reviews) |
Personalization
Standard Targeting | Based on 439 Glassbox reviews. Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration. | 100% (Based on 439 reviews) | |
Custom Targeting | Show different versions based on any variable set up to be tracked on the app's back end. 422 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 422 reviews) | |
Data Segmentation | Based on 418 Glassbox reviews. Segment data by various user demographics to find deeper trends within specific user groups. | 100% (Based on 418 reviews) |
Survey Management
Brand Design Consistency | As reported in 287 Glassbox reviews. Creates feedback forms that are consistent with the design of the site. | 100% (Based on 287 reviews) | |
Survey Deployment | Supports the creation and deployment of different survey types on different channels or devices. 266 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 266 reviews) | |
Feedback Collection | Solicits, captures, and centralizes feedback from both structured and unstructured sources. This feature was mentioned in 265 Glassbox reviews. | 100% (Based on 265 reviews) | |
Device Responsiveness | As reported in 260 Glassbox reviews. Allows designs to adapt automatically to the device that users access the survey or software. | 96% (Based on 260 reviews) |
Process Management
Feedback Aggregation | Aggregates feedback and transforms feedback into actionable insights. 261 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 261 reviews) | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. 261 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 261 reviews) | |
Real-Time Analysis | As reported in 264 Glassbox reviews. Analyze collected feedback near or in real-time. | 100% (Based on 264 reviews) | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. This feature was mentioned in 276 Glassbox reviews. | 100% (Based on 276 reviews) |
System Management
Security | Based on 239 Glassbox reviews. Provides a secure and compliant system. | 100% (Based on 239 reviews) | |
System Monitoring | Continually inspects, audits, and monitors system to keep it up to date. 233 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 233 reviews) |
Analysis
Conversion Opportunities | Based on 474 Glassbox reviews. Identifies poorly performing or problematic areas of a web page | 99% (Based on 474 reviews) | |
Side-By-Side Analysis | Overlays heatmaps on top of existing web pages 475 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 475 reviews) | |
Mobile Device Analysis | Optimizes to gather insight about mobile web browser visitors 459 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 459 reviews) | |
Data Quantification | As reported in 458 Glassbox reviews. Contextualizes web visitor behavior beyond pure data points and statistics | 99% (Based on 458 reviews) | |
Webpage Element Analysis | Analyzes the performance and effectiveness of forms, call-to-actions, links, etc. that appear on a web page This feature was mentioned in 460 Glassbox reviews. | 99% (Based on 460 reviews) |
User Identification
Demographics | As reported in 472 Glassbox reviews. Identifies user demographics like gender or age. | 99% (Based on 472 reviews) | |
User Segmentation | See feature definition | Enables the view of analytic data based on user segment. This feature was mentioned in 473 Glassbox reviews. | 100% (Based on 473 reviews) |
Geolocation | Based on 477 Glassbox reviews. Identifies users locations. | 100% (Based on 477 reviews) |
Tracking & Reporting
Custom Event Tracking | As reported in 464 Glassbox reviews. Enables you to define custom events for analysis. | 100% (Based on 464 reviews) | |
Real-Time Insights | As reported in 461 Glassbox reviews. Provides real-time reports. | 100% (Based on 461 reviews) | |
Attribution | As reported in 458 Glassbox reviews. Measures user acquisition analytics. | 100% (Based on 458 reviews) | |
Dashboard | Provides a holistic summary of your data. This feature was mentioned in 456 Glassbox reviews. | 99% (Based on 456 reviews) | |
User Path Tracking | Displays a users progress throughout specific paths in an application. 466 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 466 reviews) | |
User Activity History | Displays a users activity history. 462 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 462 reviews) |
User Response Methods
Survey | As reported in 149 Glassbox reviews. Text-based surveys or quizzes related to user experience. | 100% (Based on 149 reviews) | |
Video Snippets | Individually recorded video clips based on situations or prompts. This feature was mentioned in 168 Glassbox reviews. | 100% (Based on 168 reviews) | |
Video Interview | One-on-one video conferences with users. 151 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 151 reviews) | |
Photo Submission | As reported in 147 Glassbox reviews. Screenshots or in-context photos sent in from users. | 99% (Based on 147 reviews) | |
Text/Notes | Text responses to situational prompts. This feature was mentioned in 149 Glassbox reviews. | 96% (Based on 149 reviews) |
Participant Selection
In-App | As reported in 155 Glassbox reviews. Intercepting users during application usage. | 100% (Based on 155 reviews) | |
In-Store | As reported in 137 Glassbox reviews. Intercepting customers during in-person shopping experience. | 92% (Based on 137 reviews) | |
On-Site | Intercepting visitors while on particular webpage. This feature was mentioned in 156 Glassbox reviews. | 100% (Based on 156 reviews) | |
Recruitment Pool | Vendor-provided database of respondents. This feature was mentioned in 136 Glassbox reviews. | 92% (Based on 136 reviews) |
Insights
Analytics | Based on 144 Glassbox reviews. Actionable data generated from user responses. | 100% (Based on 144 reviews) | |
Collaboration | As reported in 143 Glassbox reviews. Collaborative tools for analyzing or repurposing responses. | 100% (Based on 143 reviews) | |
Sorting | Tools for tagging, storing, and searching responses. 141 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 141 reviews) |
User Behavior
Click Tracking | Based on 495 Glassbox reviews and verified by the G2 Product R&D team. Tracks where users are clicking on a web page. | 98% (Based on 495 reviews) | |
Eye Tracking | Based on 497 Glassbox reviews and verified by the G2 Product R&D team. Tracks where users are hovering over on a web page. | 98% (Based on 497 reviews) | |
Mouse Movement | Based on 491 Glassbox reviews and verified by the G2 Product R&D team. Tracks mouse movement over a web page. | 98% (Based on 491 reviews) | |
Frustration Tracking | Based on 492 Glassbox reviews and verified by the G2 Product R&D team. See where users experience the most difficulty on a web page. | 98% (Based on 492 reviews) |
A/B Testing
Error and Bug Tracking | Based on 477 Glassbox reviews and verified by the G2 Product R&D team. Tracks sessions where users encountered errors and bugs. | 98% (Based on 477 reviews) | |
Split URL Testing | As reported in 483 Glassbox reviews. Split web traffic to a page between two different URLs. | 98% (Based on 483 reviews) | |
Data Analysis | Based on 503 Glassbox reviews and verified by the G2 Product R&D team. Offers insights into relationships between user information and user behavior. | 98% (Based on 503 reviews) | |
Notes | Based on 471 Glassbox reviews and verified by the G2 Product R&D team. Leave notes on sessions and bugs. | 99% (Based on 471 reviews) |
Visitor Information
User Identification | Based on 518 Glassbox reviews and verified by the G2 Product R&D team. Collects user information (location, IP address, email, etc.). | 99% (Based on 518 reviews) | |
Search Box | Based on 539 Glassbox reviews and verified by the G2 Product R&D team. Search sessions by keywords or IP address. | 98% (Based on 539 reviews) |
Product Analytics
Account-Level Analytics | Ability to see analytics at the account level. This feature was mentioned in 437 Glassbox reviews. | 100% (Based on 437 reviews) | |
User-Level Analytics | As reported in 439 Glassbox reviews. Ability to see analytics at the user level. | 100% (Based on 439 reviews) | |
Segmentation | Ability to compare usage across segments such as role, company size, etc. 440 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 440 reviews) | |
Funnels | As reported in 443 Glassbox reviews. See how users move though a product via grouped page sequences | 100% (Based on 443 reviews) | |
Alerts | Receive automated alerts and reports based on gains or losses in performance. This feature was mentioned in 446 Glassbox reviews. | 99% (Based on 446 reviews) | |
Multi-Product Analytics | View analytics for multiple products in a single dashboard, including cross-product engagement 439 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 439 reviews) | |
User Scoring | Scores customers and visitors to identify at-risk or thriving accounts. 458 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 458 reviews) | |
Integrations | Breadth and functionality of integrations with third-party products. 435 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 435 reviews) |
Analytics
Reports | Data collected and analyzed by the platform delivered in an easily digestible format. This feature was mentioned in 291 Glassbox reviews. | 100% (Based on 291 reviews) | |
Dashboard | Reports and other relevant data housed in a single, easy-to-navigate location. This feature was mentioned in 291 Glassbox reviews. | 100% (Based on 291 reviews) | |
Web Analytics | Tools to analyze how customers use the site in order to optimize user experience and determine which pages are most successful. 290 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 290 reviews) | |
Campaign Tracking | Tools to track the success of various marketing campaigns in order to optimize marketing efforts. This feature was mentioned in 293 Glassbox reviews. | 100% (Based on 293 reviews) | |
Customer Demographics | As reported in 290 Glassbox reviews. The ability to collect and analyze customer data in order to determine which demographics make up a customer base. | 100% (Based on 290 reviews) | |
Predictive Analytics | As reported in 304 Glassbox reviews. Predictions of future behavior based on past and present data. | 100% (Based on 304 reviews) |
Experience
Real-Time Monitoring | Based on 428 Glassbox reviews. Provides users with real-time information on how individuals are using accessibility accomodation tools to interact with the site or application. | 100% (Based on 428 reviews) | |
Session Replay | Based on 429 Glassbox reviews. Tracks application and infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. | 99% (Based on 429 reviews) | |
Behavioral Analysis | Based on 431 Glassbox reviews. Allow administrators to gain valuable insights related to end-user behavior. | 99% (Based on 431 reviews) |
Management
Content Management | Based on 402 Glassbox reviews. Monitors web-content ensuring all assets and resources are displayed as intended, alerting administrators as issues arise. | 100% (Based on 402 reviews) | |
Alerts | Alert over email, text, phone call, or more to multiple parties. 425 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 425 reviews) | |
Budget Analysis | As reported in 424 Glassbox reviews. Provides information related to unnecessary spending and unused resources relating to their digital offerings. | 99% (Based on 424 reviews) |
Performance
Uptime Monitoring | Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. 424 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 424 reviews) | |
Performance Monitoring | Based on 425 Glassbox reviews. Provides tools to track and measure application or website performance. | 100% (Based on 425 reviews) | |
Issue Tracking | See feature definition | Track problems and manage resolutions related to end-user experience issues. 423 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 423 reviews) |
Resource Monitoring | Based on 424 Glassbox reviews. Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. | 100% (Based on 424 reviews) |
Platform Basics
Templates | Based on 329 Glassbox reviews. Provide templates for customer journey mapping to jumpstart the process. | 100% (Based on 329 reviews) | |
Exporting | Ability to export customer journey maps in a variety of formats to present and analyze. 332 reviewers of Glassbox have provided feedback on this feature. | 99% (Based on 332 reviews) | |
Multi-user Access and Collaboration | Allow team members to invite others to collaborate on journey maps and make direct changes. This feature was mentioned in 325 Glassbox reviews. | 100% (Based on 325 reviews) | |
Multiple Personas | Provide the ability to compare the experiences of multiple personas in one journey map. 326 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 326 reviews) | |
Data Analytics | As reported in 154 Glassbox reviews. Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation. | 100% (Based on 154 reviews) | |
Dynamic Segmentation | Based on 462 Glassbox reviews and verified by the G2 Product R&D team. Provides users the ability to dynamically segment their users based on varying criteria (i.e. email opens, product features, etc.). | 99% (Based on 462 reviews) | |
Journey Optimization | Based on 467 Glassbox reviews and verified by the G2 Product R&D team. Automates the testing and optimization of customer-facing messaging and campaigns. | 98% (Based on 467 reviews) |
Platform Data
Journey Reporting | Based on 464 Glassbox reviews and verified by the G2 Product R&D team. Ability to uncover and visualize how users move through your website, marketing campaigns, and product(s). | 99% (Based on 464 reviews) | |
Trends Reporting | Based on 463 Glassbox reviews and verified by the G2 Product R&D team. Ability to measure product usage by feature, campaign performance by source, and other trending metrics. | 99% (Based on 463 reviews) | |
Dashboards | Based on 470 Glassbox reviews and verified by the G2 Product R&D team. Provides dashboards to combine and visualize quantitative and qualitive customer journey data. | 99% (Based on 470 reviews) | |
Advanced Data Filtering | Based on 466 Glassbox reviews and verified by the G2 Product R&D team. Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group customer journey data. | 99% (Based on 466 reviews) |
Platform Additional Functionality
Journey Mapping | Based on 465 Glassbox reviews and verified by the G2 Product R&D team. Ability to create visualizations or maps of past, current, or future customer journeys based on behavioral data. | 98% (Based on 465 reviews) | |
Integrations | Based on 458 Glassbox reviews and verified by the G2 Product R&D team. Integrates with additional marketing analytics and other marketing, sales, and e-commerce-related software to provide one source of truth for customer journey analytics. | 99% (Based on 458 reviews) | |
Automated Alerts | Based on 470 Glassbox reviews and verified by the G2 Product R&D team. Provides the ability to setup automated alerts to drive targeted actions and customer experience improvements. | 99% (Based on 470 reviews) |
Feedback Management
Tagging | Tag content to organize and assign to specific departments or categories This feature was mentioned in 203 Glassbox reviews. | 100% (Based on 203 reviews) | |
Segmentation | As reported in 203 Glassbox reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | 100% (Based on 203 reviews) | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. 203 reviewers of Glassbox have provided feedback on this feature. | 100% (Based on 203 reviews) |
Feedback Analysis
Thematic Analysis | Identifies key phrases, themes, and patterns within a given text This feature was mentioned in 204 Glassbox reviews. | 100% (Based on 204 reviews) | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 202 Glassbox reviews. | 98% (Based on 202 reviews) | |
NPS/CSAT Scoring | Based on 203 Glassbox reviews. Measures and reports on NPS, CSAT, or other metrics over time | 100% (Based on 203 reviews) |
Feedback Sources
Online Reviews | As reported in 202 Glassbox reviews. Analyzes feedback from online reviews | 100% (Based on 202 reviews) | |
Surveys | Based on 204 Glassbox reviews. Analyzes feedback from surveys through built-in survey features or integrations with survey tools | 100% (Based on 204 reviews) | |
Social Media | As reported in 202 Glassbox reviews. Analyzes customer feedback from social media | 95% (Based on 202 reviews) | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 200 Glassbox reviews. | 100% (Based on 200 reviews) |
Generative AI
AI Text Generation | Based on 58 Glassbox reviews. Allows users to generate text based on a text prompt. | 100% (Based on 58 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 59 Glassbox reviews. | 100% (Based on 59 reviews) | |
AI Text Summarization | Based on 50 Glassbox reviews. Condenses long documents or text into a brief summary. | 100% (Based on 50 reviews) | |
AI Text Generation | As reported in 55 Glassbox reviews. Allows users to generate text based on a text prompt. | 100% (Based on 55 reviews) |
