As the website administrator at TACF, I've used the GiveCloud platform at least once a week for the past two years. In addition, our organization used it for years before I came on. What I like best about GiveCloud is the customer service. New AI enhancements to live chat generally give me the answer I'm looking for in seconds. When the answer isn't satisfactory, I'm usually able to speak to a live person via chat within minutes. I find the interfaces simple and easy to work with and implementation is generally straightforward. Our development team has appreciated the level of integration with DonorPerfect. Review collected by and hosted on G2.com.
While GiveCloud has a great suite of features, there are occasionally things I wish we could do that are not available within the platform. Though they consistently take these suggestions to heart and release improvements, I wish the general depth of functionality was still greater. Sometimes I find the navigation to various functions non-intuitive, but the chat feature always helps me find them. Review collected by and hosted on G2.com.
57 out of 58 Total Reviews for Givecloud
Overall Review Sentiment for Givecloud
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One of the things I like the best about Givecloud is the Support Team. I like the automatic replies as this usually does have great answers. However, I like the fact that I can decide to wait for the team so I work with a real person directly. This is a great option - especially if I feel I need to describe what I am looking for directly to a person so I am not typing the next part of my question and waiting for a potential answer. Every time I have worked directly with a support team member, they have gone above and beyond in finding a solution to my problem or an answer to my question. At times, they have had to talk with other team members to find a resolution for me. This is great! I love the fact that the team member doesn't just leave things unanswered. If they have to create something to help me, they will.
I also like the fact that Givecloud is easy to populate a website with. The changes I make are instantaneous and do not have to be routed through a third person to take effect.
Givecloud is definitely easy to learn and very user-friendly. Review collected by and hosted on G2.com.
1. Cannot search a supporter by their Donor ID.
2. It's possibly a good thing, but I would like the ability to do an import myself instead of having to send it in and have the GC staff do the import then wait for the results.
3. Changes made in a student's or supporter's record does not change it in Donor Perfect - or vice versa. For instance, when I make changes to a name or a class level for a student, I have to manually make these same changes in Donor Perfect. It doubles the work. Review collected by and hosted on G2.com.
GiveCloud is robust in what it can offer for fundraising and ecommerce tools, but what our organization has benefited most from GC in the past 18 months of implementing it is: a directly integrated service with our current CRM and processing gateway which can also integrate with other gateways and payment methods not previously available with our other vendor; Donors Cover Costs donations essentially more than covering the costs of its monthly platform fees; a donor portal which allows donors to manage and update their own donor payment information in a secure, PCI compliant way; and sleek, modern fundraising forms and items which allow our organization to feel up-to-date and relevant in the methods and media we can provide donors in their giving experiences (the design, feel, function, and payment methods are all perks compared to what we previously had available for online giving). I would be remiss to exclude the people at GiveCloud as one of the contributing factors to our experience. Both sales and support have been instrumental in our research, experimentation, implementation, and optimization of the platform and its uses along the way. Being able to play with a system for months before purchasing it was a game-changer, and having support staff that understand GiveCloud and its relationship to our current donor CRM, DonorPerfect, makes all the difference in how confident we are in the solutions they can provide. Even if we ever have to migrate to a new CRM, I hope (and plan) for GiveCloud to make the move too as its chances of integrating seem excellent. Its that special. Review collected by and hosted on G2.com.
Like anything with many bells and whistles, GiveCloud is constantly growing and updating its look and features. While this is a good sign of growth and adaptation for the platform, it can make understanding and training other staff in its use and function difficult. Where GiveCloud excels in pre-built options, connections, templates, and logistics with connected systems, it is still trying to catch up in customizability, whether that is full-customizability of fields, images, labels, and content on pages and forms or in how custom reports can be pulled directly fom GiveCloud. Don't get me wrong, GC has plenty of custom options available across the board, but you are still limited at the end of the day with certain user-facing aspects like what fields can be linked where, being able to fully control the design and look of items and forms and their content (html, etc.), and being able to export custom and/or comprehensive reports from different areas in the platform for the sake of comparing to your trusted CRM source of truth without getting an time-out error or not getting everything you thoguht you were asking for by filter. GiveCloud has made many strides and has delivered on certain feature updates promised from even before we signed on, but like any platform, it is evident that they are still timely working to improve where they can. Review collected by and hosted on G2.com.
Ease of use for Staff on Back end
Implimentation was easy and simple when we were ready to start it took about 20 mins to replace current donation on page on our website.
Customer Service has been solid and pretty quick responses
I use almost daily on backend
Added features have been both great for front end users and backend.
Integration was was fairly simple and we have seen measurable benefit in the short time of using.
Being able to embed and use multiple processors to get our donor and us the best % in covering costs dependin on type of payment was a huge win. Review collected by and hosted on G2.com.
I wish some of the reporting in DP and the communication in the product would show on all report types in DP but I have created a pretty easy workflow and work around while I hope to see some improvement there. Review collected by and hosted on G2.com.
Givecloud provides great customer service. I appreciate that the team is readily available to help! They have eased my mind many times with swift, accurrate answers. I also like that Givecloud perfectly syncs with several of our other tools and services, including DonorPerfect and Constant Contact. This makes our comms and database systems work seamlessly and keeps our team on track. Review collected by and hosted on G2.com.
I can't think of any downsides to using Givecoud. For the most part it works great! There are only a few suggestions that I have come up with over the last year that would improve our user experience. I have shared those with the team and they've said the ideas have been shared with the right departments for future improvements. I appreciate that! Review collected by and hosted on G2.com.
After searching for many tools that would facilitate an online "gift catalog" shopping experience for a nonprofit with multiple donation funds, I found Givecloud, one of the only "do it yourself" type toools out there. In addition to the "online store" I was also able to set up a website, emails and e-cards for donors who were giving in someone's honor. The support team is very fast to respond and the chatbot actually provides really helpful answers. I have gotten pretty familiar with Givecloud and now use it almost daily as I run a nonprofit holiday gift catalog campaign. Review collected by and hosted on G2.com.
We did experience some difficulties with setting up an integration between Givecloud and Zapier and our CRM, Virtuous, and the Givecloud team did their best to try to resolve. We didn't end up using the Zapier integration and are manually importing gifts to the CRM, which is an "okay" solution for the scale we are at right now. This process was frustrating through. Review collected by and hosted on G2.com.
What drew us to GiveCloud really was the look of it. All the forms and storefronts look so modern and professional. Ours looked out of date and we're difficult to navigate.
With our Givecloud setup, we finally have a customer interface that's simple, attractive, and so easy to use that we are seeing an increase in donations over just a short time. Review collected by and hosted on G2.com.
The backend can be counterintuitive and we've had a few small issues with getting the lists for events right. Like when one person signs themself and a friend up in one purchase, it's tough to parse that information with a report.
Other than small glitches, we are very pleased. Review collected by and hosted on G2.com.
The Franciscan Renewal Center (the Casa) has elevated its donor experience through GiveCloud, making giving effortless, intuitive, and inspiring. The platform’s smooth and secure donation process offers multiple giving options, allowing donors to contribute in the way that best fits their needs. Its visually appealing and user-friendly interface beautifully reflects the spirit of Franciscan generosity, while timely acknowledgments reinforce the impact of each gift. GiveCloud also enables the Casa to share meaningful stories, highlight urgent needs, and engage donors in creative ways. Whether supporting an annual appeal, setting up a recurring donation, or funding a specific initiative, the experience is seamless from start to finish, making it easier than ever to give with purpose and heart. Highly recommended! Review collected by and hosted on G2.com.
Resolutions to most initial challenges are resolved. Areas of continued growth include have support hours for the westcoast USA, integrated Wix website embed coding, value of programming fees seem high for services. Review collected by and hosted on G2.com.
The best part about GiveCould is the integration with DonorPerfect. It can enhance our online forms. It has made our online form look much more professional and user-friendly.
The ease of the product and the implementation of the system are impressive.
Customer support has been outstanding, from Sales to Onboarding staff. Everyone is fantastic to work with and takes their time to help understand the process. Review collected by and hosted on G2.com.
The only downside is our time getting everything moved over. With a small nonprofit with a few staff. We are slowly moving forms as events come up. Review collected by and hosted on G2.com.
Give cloud is easy to use. I access and use it often. And when I need help, there is a great knowledge base, training videos, and personal 1:1 support is only a few minutes away. In each interaction I've had with a support team member, I've learned something, fixed my problem, and had a great conversation. So many emojis!! Review collected by and hosted on G2.com.
I wish the reporting capabilities were a little more robust. But I wouldn't trade that for a decrease in other capabilities. Review collected by and hosted on G2.com.
Ease of use, ease of implementation, best practices for online fundraising platform, doesn't try to be everything for everyone - fits the niche, customer support is very responsive Review collected by and hosted on G2.com.
We will soon need to have multiple bank accounts with one EIN and it won't work with that. I am sad. Review collected by and hosted on G2.com.
