Genuity is extremely affordable and offers a shocking amount of capability. Review collected by and hosted on G2.com.

The mobile app side could use some improvement. Review collected by and hosted on G2.com.

I was looking for a replacement for my EOL ticketing system. Genuity checked off most of the boxes initially, and when we described what else we needed, David gave us some solutions within their existing system. Since adoption, they have been responsive to the few issues we have had, and open to suggestions to improve the product for us. Review collected by and hosted on G2.com.

I really can not think of anything about Genuity that I do not like. The recommendations we have had were either adopted or are in the pipeline. Review collected by and hosted on G2.com.

Genuity has many great features but I must say, the customer service is the best hands down. They reply quickly and are always more than helpful with any issues we have not to mention patient and longsuffering with my many questions. Review collected by and hosted on G2.com.

There are certain features that havent been added or are still in the process of being developed, but this is altogether an issue that will be sorted with time as they are realtavely new and are continually updating the system Review collected by and hosted on G2.com.

The Help Desk Ticketing system allows unlimited agents and users for the same low price. I like that I can associate items with specific users (such as their pc, printer, etc.). Being able to manage assets as well as help desk tickets in the same system is awesome. Review collected by and hosted on G2.com.

Does not currently support single sign-on, so users must create a separate account to use the product. Review collected by and hosted on G2.com.

The most helpful tool, by far, has been their asset import agent. It makes importing new computers and maintaining information about deployed computers incredibly easy. I am also a fan of the direct integration with their helpdesk module. Their support is by far the best I've seen. If I found any bugs or was unsure about the best way to do something, their support was always ready to provide a fix or give me a good answer. Review collected by and hosted on G2.com.

The product is still maturing. I'll look to do something specific, such as a bulk asset or bulk user import from Windows Active Directory. Initially, I had to use spreadsheet formulas to get everything just right. Gennuity developed a tool for this, but it didn't work initially. After a support ticket, the tool was fixed, and it works pretty well. Review collected by and hosted on G2.com.

They have worked with one of the best support teams in my three years of working in the IT field. Seamless onboarding process through AAD and continued support helping out understanding the ways Genuity can benefit you using their software. Review collected by and hosted on G2.com.

There are not many complaints that I have. SSO is something they are currently working on that would be nice. Also, I was informed that they have an app now being built out for IOS and Android devices. Review collected by and hosted on G2.com.

I like the user interface. It is very clean and neat. I appreciate the simplicity and functionality of Genuity. Compared to its competitors, it has a great number of features that are not seen often. Review collected by and hosted on G2.com.

Some downsides are certain features I would want in the platform that are not included. One part that I would like to be added is being able to change the date on tickets. Review collected by and hosted on G2.com.

Support has been great and I love the interface Review collected by and hosted on G2.com.

Probably could use some more integrations Review collected by and hosted on G2.com.

They don't have every feature available, but their support is absolutely fantastic. They have been more willing to help than any other vendor that we have ever worked with. Review collected by and hosted on G2.com.

Very little. There are a few too many emails for us and our end users, but like I said previously their support is amazing. They have added features for us and helped us customize. Review collected by and hosted on G2.com.

Genuity customer service is fantastic. If you ask a question in the app, it is answered within a few minutes. They are quick to jump on a Zoom call and show you whatever you need to know. Review collected by and hosted on G2.com.

I think that Genuity still needs to grow a little. I would like to see more features and more connectivity between the modules. I'm looking forward to the ability to remote into managed computers. Review collected by and hosted on G2.com.