Consulting Services for Genesys Cloud CX

Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance. We have worked with many of todays most recognizable brands to transform their customer and employee experiences across the globe. How do you know if you're outpacing your rivals on customer experience, if you're not even keeping score? TYPICAL ENGAGEMENTS: Contact Center & AI Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Speech Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.

We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.