Gainsight Customer Success Reviews & Product Details - Page 4

All of the different dashboards options which allos so many columns of different data to pull in is exceptional. Also being able to filter down any dashboard as you need and the ability to make specific insights per individual is very helpful. Review collected by and hosted on G2.com.

I dislike how putting downloads a google sheet or excel always creates an additional tab for the filter views, and how I cannot append to a current tab. Review collected by and hosted on G2.com.

I have been in Customer Success for so long, that I remember life without a CSP. Back 'in the day' we CSMs would need to 'check out' a sharepoint, update client data and pray it saved.

To have all customer data in one place is key. It speeds up collaboration and customer facing readiness. The reporting is phenomenal. The staff the best part. Review collected by and hosted on G2.com.

My biggest 'gripe' is I wish we could send generate surveys for customers with a link I can send in a non-gainsight issued email. Review collected by and hosted on G2.com.

Gainsight has been the centralized place that my CS teams to operate from for years. It's how we drive consistent execution, report interactions, paint a complete picture of our customers (especially on the high touch side), and track the general health of the customer in as automated a fashion as possible. My team and I live out of it - and use it daily. Review collected by and hosted on G2.com.

Gainsight can get really busy - with a lot of fields that aren't used. Integrations can be messy and challenging. Also, CSM's will often complain about the toil it creates in their day to day - though they typically understand that it's necessary. Review collected by and hosted on G2.com.

Everything stored on one place. Great analytics dashboards which give you an overview of your clients health and NPS. Easy to create reports and good integrations with other tools like Zendesk and Salesforce. Review collected by and hosted on G2.com.

Can't think of anything I dislike at this stage Review collected by and hosted on G2.com.

The Gainsight product has changed our whole CSM team. We now have thoughtful process with visibility we never had. Our CSMs can be more organized and have more meaningful customer interactions. We have a great relationship with our Gainisght CSM and the support we have received has been tremendous. Really feels like our partner. Review collected by and hosted on G2.com.

It is a lot to onboard. I feel like we have been onboarding for years. We still arent using everything. But it takes time and effort to reinvent how we have done CS for years. Review collected by and hosted on G2.com.

I can get a lot of information about one customer on one page. And I can custimize that page however I would like. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment. I know the dislikes are important to hear to improve your product, but I really don't have anything at the moment. While I have a hard time giving someone a perfect 10, I feel like I should as I have no reason to give a 9. Review collected by and hosted on G2.com.

Gainsight is my favorite tool I use as a CSM for managing customer relationships. I love the data-driven approach to maintaining customer health scores, the integration with Gong.AI that generates customer meeting notes, and the ease of use and integration with SFDC. Review collected by and hosted on G2.com.

It would be nice to have pre-populated templates based on the meeting type when logging activities on the C360 Review collected by and hosted on G2.com.

I can see all the info I care about on a single page, no going around dashboards and multiple analytics pages Review collected by and hosted on G2.com.

So far has been the implementation speed, I think it is becasue of our data and how we store it, but other than that I like it, maybe more customizable charts Review collected by and hosted on G2.com.

I absolutely love the ability to easily add notes to my meetings with the calendar widget, which syncs to my calendar and documents the meeting details and attendees. I also love that Gainsight integrates with our most strategic tools such as Slack, Salesforce, Domo, and Gong. This keeps our team and Sales aligned, our data aligned, and ability to easily access call recordings in the account timeline. Transitions between CSMs are so much easier too! Review collected by and hosted on G2.com.

Most of my feedback is internal on things I want adjusted, but the fact it is so customizable is great! Review collected by and hosted on G2.com.

Gainsight allows for our organization to automate customer success workflows to create internal and external efficiences, drive desired outcomes and track towards critial program KPIs. Review collected by and hosted on G2.com.

It's hard to mention a downside, but for our specific use case we must leverage Gainsight/Salesforce integration in which the sync of data takes a day for most of our operations. Not a limitation on Gainsight, but our specific use case. I wish it was our source of truth. Review collected by and hosted on G2.com.