Gainsight Customer Success Features

Based on 1028 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Provides users a customer-specific score to determine the overall satisfaction of each customer.

Based on 982 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team

Based on 972 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software.

Based on 986 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers.

Based on 850 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention.

Based on 833 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training.

Based on 879 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information.

Based on 863 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Calculates the risk that your customers will not renew or continue using your product or service.

Based on 754 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Discovers and highlights factors that lead to upsell opportunities.

Based on 827 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way.

Based on 580 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information.

Based on 1027 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards for viewing

Based on 892 Gainsight Customer Success reviews and verified by the G2 Product R&D team. The number of sources from which the platform can pull customer data and how well those integrations are supported.

Based on 901 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Ability to input, modify, and extract data from the application in bulk through a structured file.

Based on 903 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Automates everday customer success functions for more efficient and effective day-to-day processes.

Based on 947 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Set alerts for customer actions in order to respond quickly and proactively.

Based on 939 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Based on 944 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform.

Based on 854 Gainsight Customer Success reviews and verified by the G2 Product R&D team. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks.

Based on 971 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

Based on 941 Gainsight Customer Success reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Can operate under at least two distinct sales methodologies 86 reviewers of Gainsight Customer Success have provided feedback on this feature.

As reported in 123 Gainsight Customer Success reviews. Creates and stores multiple playbooks for sales

Based on 109 Gainsight Customer Success reviews. Highlights cross-sell, upsell, and white space opportunities

As reported in 94 Gainsight Customer Success reviews. Can fully automate the deal renewal process

Suggests content appropriate to stage and tone of the deal This feature was mentioned in 88 Gainsight Customer Success reviews.

Allows multiple relationship maps for each account and opportunity 97 reviewers of Gainsight Customer Success have provided feedback on this feature.

Based on 108 Gainsight Customer Success reviews. Includes explicit definitions of stakeholder roles

Calculates net promoter score (NPS) using customer feedback data. 163 reviewers of Gainsight Customer Success have provided feedback on this feature.

Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 140 Gainsight Customer Success reviews.

Calculates customer effort score (CES) using customer feedback data. 113 reviewers of Gainsight Customer Success have provided feedback on this feature.

Provides gamification tools to incentivize employees to leverage customer feedback insights. 101 reviewers of Gainsight Customer Success have provided feedback on this feature.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. 135 reviewers of Gainsight Customer Success have provided feedback on this feature.

Based on 96 Gainsight Customer Success reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 93 Gainsight Customer Success reviews.

Based on 90 Gainsight Customer Success reviews. Vendor provides industry- or role-specific experience management solutions.