Fyno Pros and Cons

FYNO is an exceptional single communication aggregator tool that allows seamless management and switching of providers or vendors. It offers the flexibility to enable, disable, or automatically retry failed communications using alternative providers through simple configurations. One of the standout features is its detailed open rate visibility across various communication channels, broken down at both template and customer levels, which helps drive informed business decisions. The tool is incredibly user-friendly, making it easy to manage configurations, templates, rules, and integration. Their support is highly responsive, always just a call or WhatsApp away for ensuring smooth operations. Review collected by and hosted on G2.com.

There is no such issue so far but the initial integration took some time due to changing of our internal structure to accommodate the FYNO structure. Review collected by and hosted on G2.com.

Fyno helps us eliminate the need to keep changing our code to send out notifications. They offer GREAT support with respect to understanding the reason for failures of our messages, and also offer solutions as in how we can improve our delivery rates. Their omni channel routing feature will help us communicate using channels relevant to the customer! Review collected by and hosted on G2.com.

Making the insights dashboard more customizable. Review collected by and hosted on G2.com.

The ease of integration. It's a very powerful yet at the same time it is very easy to integrate. We have fully moved out email, whatsapp and sms notifications to fyno and it has made our life so much easier. I need give a big shout out to the people behind fyno! They are very responsive to feedback and very eager to help their customers. Review collected by and hosted on G2.com.

Nothing particular at the moment. But I would like to see more powerful features for workflow and campaign management. Review collected by and hosted on G2.com.

The best part about using Fyno is, its designed the way I would have designed the system myself. It solves multichannel communication with reliabilty seamless, easy for us to integrate via API as well as Fyno connect in our own environment without going into data sync problems of two systems and we get data back in our own lakehouse. Apart from that the team is super fast and flexible in building new usecases. Most of our communications requirements are fulfilled using this platform now on daily basis. Review collected by and hosted on G2.com.

For sure, AI review of messages could be one thing which they can improve to provide suggestions. Review collected by and hosted on G2.com.

Fyno has helped us get rid of all the hassles around deliverability, data security and compliance.

The developer experience is top-notch, the intelligent channel switching and the ability to manage multiple channels/providers helped our tech team streamline a lot of small dependencies. Review collected by and hosted on G2.com.

We haven't found any blockers so far but the ability to schedule campaigns directly from the UI isn't available yet. Review collected by and hosted on G2.com.

Its best communications tool for sending communications . Review collected by and hosted on G2.com.

I have no dislikes for fyno , Thanks to the support team Aswin and Vivek who adressed all of my queries quickly . Review collected by and hosted on G2.com.

We recently started using Fyno for our WhatsApp and email messages, and it's been really helpful. The UI is really simple and easy to use. We initially had a lot of dependency on our tech team for this. And then we came across Fyno. It has helped us reduce the load off our tech team.

Another thing I appreciate is how fast our issues are addressed. If I report a bug, it's fixed almost immediately, usually within a few hours. And I must mention their support team; they are phenomenal. They’re patient and kind, ensuring all my questions are answered promoptly. Honestly, it's some of the best customer support I’ve seen. Overall, it’s been a great experience! Review collected by and hosted on G2.com.

I've been using Fyno for a few months now, and I don't really have any issues Review collected by and hosted on G2.com.

Fyno's enterprise-grade platform offers multi-tenant capability and has made it easy for us to manage multiple service providers and routing flows for all our products separately. And, with role-based access control, we were able to limit access to sensitive information, allowing only the key stakeholders to manage and track all our customer communication efforts across the board. Review collected by and hosted on G2.com.

Nothing at the moment. Things are good so far. Review collected by and hosted on G2.com.

Everything is seamless when it comes to setting up notifications and integrating it into the platform. Also their customer support is very efficient. They are actively adding more features to the application. Review collected by and hosted on G2.com.

Nothing at the moment. The product is good Review collected by and hosted on G2.com.

The customer service has been excellent. The interface is modern and full featured, and they add new features regularly. Review collected by and hosted on G2.com.

We sometimes have to wait for an answer due to different timezones, but they often compensate by answering questions outside of their work hours. Review collected by and hosted on G2.com.