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Fusion Framework System Reviews & Product Details

PR
Risk Management Administrator
Financial Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

The aspect that I find most appealing about Fusion Framework System is that it has so many options available. It comprehensively covers all our needs starting from risk management to tracking of incidents. I like the fact that the dashboards can be adapted to present the data in a way that fits well with business processes. It has improved our capacity in handling projects as well as better handling of incidents by increasing the efficiency of the processes. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

My main concern with Fusion Framework System is that from time to time it slows down when other people also use it. This is sometimes very annoying and slows our progress. That is, while customer support exists, it is often rather slow, which can complicate the resolution of certain problems. On the downside, however, some of the performance issues were observed and for a software that has many features, some of the slow support responses sometimes deter the users. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion Framework System plays an important role in enterprise risk management solution, allowing for the risk evaluation, accidental occurrences handling, and business sustaining and recovery plans. The great compatibility with ServiceNow and Microsoft Azure to gather data and also facilitate functions in our company. The clean and easy to navigate user interfaces of the dashboards and the tremendous flexibility of the custom or customized reports make for easy decision makings at all organisational levels. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

Thank you for sharing your feedback on Fusion Framework System. We're thrilled to hear that you find our system comprehensive and efficient for risk and incident management and appreciate the positive comments about the adaptability of our dashboards and how it has improved your project handling and incident efficiency.

We apologize for any inconvenience you've experienced with system slowdowns and slow customer support responses. We take your concerns seriously and will investigate these issues further to ensure a smoother experience for all users.

Fusion Framework System Overview

What is Fusion Framework System?

Fusion Risk Management's platform, the Fusion Framework® System, is the platform on which true risk management is built. With the Fusion Framework System you can build dynamic, data enabled continuity and resilience programs. The Fusion Framework System provides intuitive, visual, and interactive ways to analyze every aspect of your organization so you can identify single points of failure, key risks, and the exact actions you need to take next to mitigate impact. - Map critical service and product delivery processes as they actually are - Leverage objective risk insights that help you audit, analyze, and improve your business operations - Plan, orchestrate, and measure risk management and resilience activities with confidence - Leverage automation to reduce the burden of manual, time-consuming, repetitive tasks, freeing teams for higher value activities - Facilitate scenario rehearsals including user assignment, communications, and measurement - Observe progress and improve over time

Fusion Framework System Details
Product Website
Languages Supported
Arabic, Danish, German, English, French, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional)
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Product Description

Fusion Risk Management's platform, the Fusion Framework® System, has everything you need to gather, organize, and leverage your organization's data to create an information foundation and build your program. Actively identify and mitigate top areas of risk, create and exercise dynamic plans, prepare your organization, and empower your team to make great decisions when an incident occurs.

How do you position yourself against your competitors?

Fusion Risk Management's platform, the Fusion Framework® System, is a cloud-based software that spans all areas of risk and continuity from a single, integrated platform. Since Fusion's software is hosted on the Salesforce platform, it enables our customers to access their programs from anywhere, on any device and provides data security as well as the flexibility to integrate with multiple tools and software. Additionally, the Fusion Framework System is flexible and configurable through clicks and not code making program development and expansion simple.


Seller Details
Company Website
Year Founded
2006
HQ Location
Chicago, Illinois, United States
Twitter
@FusionRiskMgmt
1,145 Twitter followers
LinkedIn® Page
www.linkedin.com
295 employees on LinkedIn®
Description

Our focus is operational resilience – encompassing business continuity, risk management, IT risk, and crisis and incident management. Fusion seeks to help companies anticipate, prepare, respond, and learn in any situation by equipping them with the software solutions they need to be successful. We empower organizations by allowing them to make data-driven decisions so that leaders can proactively manage what’s to come. And with Vista Equity Partners, we have the resources to continue expanding in all areas of the growing market.


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Recent Fusion Framework System Reviews

GD
Gregory D.Enterprise (> 1000 emp.)
4.5 out of 5
"Powerful Business Resiliency Risk Platform"
The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterp...
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Powerful and highly customizable tool"
If you can think it, Fusion has the ability to deliever. It is helpful to have all your data in one place and see the dependcies. Customer suppor...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Configureable"
Fusion allows to combine data points and generate reports on anything that has been fed into the system. Customer support is mostely quick and sma...
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Fusion Framework System Media

Fusion Framework System Demo - Guided Workflow
Guided workflow leads users through long sequences of activities so they complete their tasks in a timely manner without getting lost. A TurboTax-style UI guides them step-by-step, and each step can include tips and instruction to clarify what they need to do.
Fusion Framework System Demo - Relationship Map
Capture relationships, examine dependencies, and launch responses from one centralized view.
Fusion Framework System Demo - Key Risk Indicator
Analyze risk and proactively manage how it impacts your ability to deliver critical products and services.
Fusion Framework System Demo - Services Summary
Empower your people with data like never before with transformative insight that breaks down barriers, senses changes, and provides true operational agility.
Fusion Framework System Demo - Dynamic Response Console
Facilitate action supported by scenario-based, dynamically built responses, bringing to life all of the information previously gathered in plans in a more efficient way.
Fusion Framework System Demo - Vendor Service Request
Maintain vendor onboarding, due diligence, and contract management elements in one streamlined bundle.
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126 out of 127 Total Reviews for Fusion Framework System

4.4 out of 5
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Fusion Framework System Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Fusion Framework SystemQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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GD
Senior Director of Operational Risk and Strategy
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Fusion Framework System?

The best part of the Fusion Framework System is that it allows companies to have one place to learn, prepare, and respond appropriate to any enterprise risk a company may face. It allows flexibility in specific areas to accomplish business objectives. We store site information, department, function processes, key contacts, and other critical business information. It is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It is not a one-stop-shop for all of your risk management needs. For example, it's not a risk management information system, or RMIS, where you can store claim, insurance, and TCOR data. However, it is a more targeted approach to managing business continuity and other risks. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion solves our business continuity planning needs and lets us view all those critical functions, applications, vendors, and mitigagte against any potential risk factors. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

Thank you for sharing your feedback. We're glad to hear that you find the Fusion Framework System intuitive and easy to use. We're committed to providig a platform that adds value and we're happy to hear that it has allowed your company to effectively manage your enterprise risks and business continuity planning.

ML
Software Development Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

One of the thing I like most about Fusion is the integrations, becausa they allow me to incorporate additional data for any context and knowledge. Additionally, we are delighted with the automation, we are delighted with the automation on both the planning side and the risk management side. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It really has been fantastic to work with them. I like everything about this platform and I am very satisfied with how it works since I started using it until now. It is a passionate organization that wants to see its customers succeed and be resilient. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion platform has helped us create our continuity plans, categorize our risks and incidents across our organization through its ability to connect the dots and truly see our dependencies and gaps. We have very specific requirements based on our risk models and this platform allows us to meet each of them. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

It's fantastic to hear that Fusion Framework System has been instrumental in helping you create continuity plans, categorize risks, and address specific requirements. We're pleased to be a part of your resilience strategy.

Verified User in Insurance
AI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about Fusion Framework System?

If you can think it, Fusion has the ability to deliever. It is helpful to have all your data in one place and see the dependcies. Customer support is quick to respond to issues. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It often requires extensize product support to make basic adjustments/customizations. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion helps us to know our dependencies and criticalities within our business. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

We appreciate your positive feedback about Fusion Framework System. It's great to hear that you find it powerful and highly customizable, and that our customer support has been responsive. We understand the challenges with extensive product support, and we're constantly working to streamline the customization process and make it more user-friendly.

AA
Software Development Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

I love your access point for managing compliance, it provides a clear understanding of our compliance position. I especially like the access certifications, it provides the reports I need for auditors. Ideal for performing access control reviews. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It can be a little overwhelming to see all the different features the tool offers when using it for the first time. The tool is excellent and can be put up and running quite easily once you understand its proper use. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

It provides us with a single source of truth for our documents. It has been an integral part of our implementation process. It is a powerful tool that has a lot to offer. Provides with specific configuration for tools. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

We're thrilled to hear that you find our access point for managing compliance and access certifications valuable. We understand that the tool may seem overwhelming at first, but we're glad to hear that it becomes easier to use once you understand its proper use. Thank you for sharing your experience with us!

JC
Senior Manager Business Continuity
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

Fusion provides a robust platform for managing risks across various areas, including operational, strategic, financial, and compliance risks. The interface is designed to be user-friendly, making it accessible for users at all levels of technical expertise. It has customizable dashboards that allow users to tailor the information and metrics they need to monitor, making it easier to visualize and manage risks. It provides strong compliance and reporting feature which help to stay aligned with regulatory requirements. Additionally, it includes incident management capabilities, enabling organizations to respond quickly and effectively to disruptions. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

I have worked in the Fusion system for many years and the only thing that I can think of as a downfall is at times the turnover of the support team can be challenging as they have grown into a much larger company. With so many organizations using the system and building it out to tailor their company getting someone in support that knows your particular organization can be challenging. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Creating a platform that is easy for others within the orgnaization to use as well as provide robust reporting and metrics for leadership to help drive risk planning and mitigation Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

Thank you for sharing your positive experience with Fusion Framework System! We're thrilled to hear that you find our platform user-friendly and effective in managing various risks. We understand the importance of having knowledgeable support staff, especially as organizations grow and customize their systems. If you have any specific concerns or need assistance tailored to your organization, please feel free to reach out to us directly.

AS
Incident Management
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

I like the simplified approach and the automation of processes. It has also been helpful that it is customizable and flexible, which allows us to have a good overview and is feature-rich. Moreover, the ease of use of role-based access control is excellent because it allows us to assign service and componets and exceeded my expectations. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

It met our needs and I dont know if I can say anything negative because I cant find anything wrong with it. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Since its implementation we could notice the productivity due to automation with this flexible tool to manage our risk and enrich our knowledge. We are also gradually using data functions and document processes. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

Thank you for highlighting the ease of use of role-based access control. We're glad to hear that it has exceeded your expectations and is helping you assign service and components effectively.

MB
Director of Risk Management Systems
Oil & Energy
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

Risk management is one of the most impressive features in Fusion Framework System and I find them exceptional. By integrating it with our systems, it gives us the ability to analyze risk data in a centralized fashion. Dashboards providing real time data with possible layouts are essential for decision making in the company. Certain features such as managing incidents, tracking regulatory compliance as well has made processes to become simpler and improve our overall risk management strategy. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

An area that Fusion Framework System could consider revising is the graphical user interface because it is rather medley to novice users. This has made the learning process of the team slow and required more training to get familiar and utilize all the features of the app. Moreover, the software has virtually every setting adjustable, with their administration time consuming and sometimes requiring professional level knowledge. Such factors have at times limited ability to fully unlock value from the software capabilities as desired. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

Fusion Framework System addresses the strategic issues of risk management and regulatory compliance. We have found that its centralized risk data and the real time risk monitoring capabilities from queriable dashboards have revolutionized the decision making tools at our firm. Incident management functionalities present in the software help manage the incidents while restricting the down time and hence supports the business continuity. Altogether, Fusion Framework System improves our risk management approaches and compliancy with rules and regulations that result in the strengthening of the actual operational setting. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

We're thrilled to hear that Fusion Framework System has revolutionized your decision-making tools and improved your risk management approaches. We understand the importance of user-friendly interfaces and are committed to enhancing the user experience for all our customers.

AC
IT Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

I love the drag and drop ability, the basic features are great for typical needs. It offers almost everything you need for management. It is very comforting to work with this platform. It is extremely useful for managing updated information. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

There are a number of features that can be improved a little more. It also seems to have some conversion problems. There are many settings that can be difficult to understand. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

We have improved our risk assessment. It has provided us with a single source of information. It has also helped us connect our audit function with our clients. It has revolutionized our internal audit management process. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

It's great to hear that Fusion Framework System has helped improve your risk assessment, provided a single source of information, and revolutionized your internal audit management process. We value your feedback and will continue to strive for excellence in meeting your needs.

HP
Risk Management Specialist
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

In working with Fusion Framework System, I have to be on top of everything that can pose risks to our business. It is a strong one for compiling and condensing all kinds of information in order that we can quickly take smart decisions when issues arise. It is very easy to set up, and we can display information on dashboard pages that can be adjusted to our preferences, so everyone can be on the same page Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Getting started may seem to be a big load because there is so much one could do with it. Some more transparent steps or additional help at the very beginning would be helpful for sure. And sometimes it becomes a bit slow when we are working with larger volumes of data. This becomes kind of irritating. To speed up the process is necessary, especially when it is very crowded. This would be really helpful. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

The Fusion Framework System has led to a drastic paradigm shift in the way we understand risk management by giving us a comprehensive overview of our risk picture and the scope of our business interruption capabilities. Being a specialist in this area empowers me to do a good job at finding those vulnerabilities, evaluating their possible effects, and coming up with a complete risk response plan. With this foresight, our decisions are proactive and we have a robust contingency plan for different situations. The system's collaborative function also nurtures a culture of persistence among departments, ensuring that everybody is on the same page and together we ensure the continuity. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

It's great to hear that Fusion Framework System is providing you with a comprehensive overview of risk management and empowering you to make proactive decisions. We appreciate your feedback about the setup process and system performance, and we will work on addressing these areas for a better user experience.

AG
Risk Management Strategist
Mechanical or Industrial Engineering
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Fusion Framework System?

In my own opinion, the ability to address risk and the availability of business continuity plans remain the biggest pluses of Fusion Framework System. This application has very useful and convenient customizable dashboards, along with the real time reporting options that increase our efficiency. It has been a short implementation process, and the customer support has been very helpful where we have at some point required their assistance. The numerous aspects make us adapt its delivery to our demands thus enhancing our wellness. Review collected by and hosted on G2.com.

What do you dislike about Fusion Framework System?

Fusion Framework System has relatively weak performance when doing heavy processing during its busiest hours. It has brought changes to our working operations especially when it comes to handling large data to arrive at quick decision making. However, the versatility is somewhat marred by the sheer number of features, which could come across as confusing to new users as they first have to familiarise themselves with all of them. Some of these concerns have hindered the efficiency of some processes and pronunciation in certain training periods. Review collected by and hosted on G2.com.

What problems is Fusion Framework System solving and how is that benefiting you?

I really like Fusion Framework System to meet our data management and risk assessment issues. Overall it ease our operation to quickly realize possible risks and take precautionary measures. This has been beneficial to our team since it has improved our working capability and decision making ability. Real time updates and specific reports prevent the emergence of critical situations, thus enhancing our business continuity and operation outcomes. The strong characteristics greatly improve our functionalities, which make our work less strenuous and more bearable. Review collected by and hosted on G2.com.

Response from Biana Perez of Fusion Framework System

We're glad to hear that Fusion Framework System has been able to address your risk management and business continuity needs. Our customizable dashboards and real-time reporting options are designed to increase efficiency and decision-making capabilities. We apologize for any performance issues during busy hours and are continuously working to improve system performance. Thank you for your feedback.