Top Rated Fuse Workforce Management Alternatives
The staff is always the same in and out. You have a question on payroll you get beckie, you have HRCM or HRIS you Get Danielle or Ysoris. Its always the same person and they get to know you and they get to know your company and it makes the service aspect the best. Hands down, smaller the company the better. We usually work with Danielle on a bulk of the support requests, shes amazing and is always knowing our business model and is always prepared to help us out, she makes it so that she understands us and we understand her.
The company has a lot of folks that are subject matter experts, so therefore you wont get a person that doesnt know something about payroll and then try to blow smoke. A good portion of the time their recommendations are spot on. Also, Greg and John are amazing and they have an open line of communication to them for the customers. You ask for their help, they make time to get the answer and make it right (analogy). Review collected by and hosted on G2.com.
Turn around time might be slow, but when the answers come, then you get the superior service. However, the service is the best that it can be given the resources that they have. Sometimes the rep will give you the answers that they feel are correct, but once you get down to the nut and bolts of the problem their service and knowledge take over.
Sometimes, I think that the service might have too little server space or something to that effect, so if they get a high traffic day it kills everything for the entire client listing. We try to help out where can and cut back on the usage.
Communication via email can be spotty as we have a three administrators for the system. Some folks get the emails and another gets the others. They are never the same to the same people. Review collected by and hosted on G2.com.
58 out of 59 Total Reviews for Fuse Workforce Management
Overall Review Sentiment for Fuse Workforce Management
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During the implementation process, the use of the Monday board was invaluable in tracking the progress of each step and identifying the materials needed to move forward.
FUSE Support has been exceptional, providing prompt and reliable assistance whenever needed. The flexibility of having a FUSE representative available for calls is remarkable, and the turnaround time for support is consistently quick.
FUSE has effectively streamlined our operations, often enhancing our processes. Many of our previously manual tasks are now digitized, leading to faster and more efficient processing. Review collected by and hosted on G2.com.
The account login process is not very user-friendly. Employees frequently get locked out and often need to reset their passwords. Additionally, it would be beneficial to offer multiple language options for the system. When users select 'Forgot Password,' the system requests their SSN, which raises concerns for some.
Furthermore, the time clocks and backup batteries are notably expensive. Review collected by and hosted on G2.com.
I highly recommend this platform. It has many capabilities. Customer service agents are quick to respond and very knowledgable. Review collected by and hosted on G2.com.
Sometimes it may be hard to find what you are looking to do within the system, however they have a great reference library and customer service is very supportive. Review collected by and hosted on G2.com.
Too many to mention! The customer service is the best in ANY industry; the product is user friendly and the implementation was the easiest I've been through in 30 years of HR. This is the 2nd time I've implemented FUSE and both times, my peers and CEO were amazed at how much better the product is and the service. I can't say enough great things about FUSE! Review collected by and hosted on G2.com.
Nothing. The Team at FUSE is the best in ANY industry. They are responsive and helpful and FAST! Jimmy John's has nothing on FUSE! Review collected by and hosted on G2.com.
I've talked to several HR teams who struggle with their HRIS provider's customer support. Fuse provides that missing customer support link between the developer and the end-user, which is vital to getting your money's worth out of the software.
Prior to working with Fuse, we had been with another company with the same platform. We had only been using the system for timesheets and payroll and had no idea what the full system could do. The Fuse support team recognized this and worked with me to maximize the system's full potential. They met with me one-on-one to get my system up and running effectively and customized it based on my workflows and policies. We now use it for all our Performance, Applicant Tracking, Employee Hub, Benefits, and Compensation. It's a one-stop shop for our employees. I feel competent and well trained on all the systems to change and /or fix any issues that arise. But if I need help, the response time on support tickets is fast and thorough. Review collected by and hosted on G2.com.
I have had no issues with Fuse Workforce Management and would highly recommend. Review collected by and hosted on G2.com.
Their customer service is AMAZING! They can solve any problem you have, and are always so pleasant and FAST to respond. Using the daily features on the program are so easy and intuitive. Review collected by and hosted on G2.com.
Sometimes it can be hard to find things - I don't have an accounting background, so sometimes the wording of things throws me off. However, once I find something it's easy to "earmark" it to reference it later. Review collected by and hosted on G2.com.
I love the functionality of the new application, but I love the customer service even more. I contact ProPayroll regularly, so much so that they know my voice without even having to announce myself. Everyone is always VERY professional, patient and willing to assist--no matter how long it takes. And, if they don't have an immediate response, they always follow-up immediately. Review collected by and hosted on G2.com.
I don't DISLIKE the new application; however, because of they increased functionality, I find myself making more mistakes and having to make more corrections. Typically this is because I missed a step in the setup process. Review collected by and hosted on G2.com.
The customer service Fuse provides is definitely my favorite part of working with Fuse. The team that sets you up, is who you talk to going forward. Review collected by and hosted on G2.com.
We haven't had any major challenges. There are some functions we would like the system to do, but there are some limitations to the system's capabilities. But they work with us and find a solution. Review collected by and hosted on G2.com.
I rely on Fuse on a daily basis to easily access employee information. Processing payroll has been quite efficient, especially with the preparation of the CA Annual Pay Data Report. It's impressive how quickly I can prepare the data and generate the report with just a key entry. Additionally, their prompt support has been really helpful. Whenever we have questions about the Fuse, we always receive quick email responses. Review collected by and hosted on G2.com.
The improvement of their benefit module is still in progress. Once completed, I expect it to offer a much better service. Review collected by and hosted on G2.com.
The support given by Fuse supersedes five star! Emails are answered timely and phone calls are almost always answered and if not return calls happen within the hour. Implementation was easy with the guidance of their support staff and project management team. Review collected by and hosted on G2.com.
Some of the maintenance on the system can be pretty technical. However, the support give to help work through those technical issues makes it worth it. Review collected by and hosted on G2.com.
I appreciated their guide for ACA reporting. To mention another positive, I thought their reports function provided enough customizing that I could make reports that told me exactly what I needed. And in my experience there was 1 Implementation consultant that was very supportive when I had questions. Review collected by and hosted on G2.com.
For a system that asks you if you’re “Sick of Hard-to-Use Tools That Don't Talk to Each Other?” it’s crazy they don’t provide a system that's easy to use. I'm going to focus on the issue I had with their payroll system to start. When I had an error pop up that involved a state tax code, I thought I had made all the necessary changes to fix a problem in 3 separate areas. But there were 4+ places I had to update an employee's state code just for their system to apply the correct taxes. That really frustrated me since it proved their system didn't link changes within itself and that if anyone decided to move, I had to make sure I updated multiple entries. The second issue I had with FUSE was when I had to process payroll in a timely manner and there was an issue, their customer service team did not step up when I marked an email as "high priority."
Outside of payroll, I was let down by their Leave Management feature and felt we couldn't utilize it for cases involving intermittent leave.
I felt some of my emails were "skimmed" over rather than read through. Like when I asked FUSE if they could file a reconciliation, I specifically asked them to confirm with me that it could be done and when before processing it. The response I received was that they processed it. That messed up some of my reports at the time and I was quite frustrated they processed it rather than confirming their process with me.
The last thing I'll mention is that while I was onboarding new hires I always said the same thing. I mentioned that it's not intuitive and that it was my job to navigate it, not their job. I shouldn't have to say that about an HRIS that promotes it's "easy-to-use" software.
While I know FUSE can improve in these areas, I think they need to live up to what they have on their homepage first. If people are “Sick of Hard-to-Use Tools That Don't Talk to Each Other?” then make an easy, intuitive software where entry changes "talk to each other" and the system keeps itself updated. Review collected by and hosted on G2.com.
