Fundraise Up Reviews (86)

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Reviews

Fundraise Up Reviews (86)

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4.8
86 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and responsive support, making it simple to set up and manage fundraising campaigns. The intuitive interface and seamless integrations with various payment methods enhance the donor experience, leading to increased engagement and donations. However, some users note that the fee structure can be a concern for smaller organizations.

Pros & Cons

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Verified User in Fund-Raising
AF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Great platform for fundraising"
5/5
What do you like best about Fundraise Up?

It is easy to use and offers great customer support. The platform offers plenty of features, my favorite being donor portal, givng the donors autonomy and transparency. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

I would have like dthem to allow integrations via webhooks. Review collected by and hosted on G2.com.

Monica N.
MN
Monica N.
Business System Analyst
Small-Business (50 or fewer emp.)
"Donor-centric!"
5/5
What do you like best about Fundraise Up?

Fundraise Up has been a number one choice for multiple of our non-profit partners. FRU has an amazing donor-centric ecosystem to provide an easy and great experience for a donor. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

No longer have stock options as an option Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"easy to use donation platform and great service"
4.5/5
What do you like best about Fundraise Up?

Intuitive to use and customer service is helpful and responsive Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

integration with Raiser's Edge has lots of limitations Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Fundraise Up has helped raise donations"
4.5/5
What do you like best about Fundraise Up?

Fundraise Up is a great platform to use. Donations have gone up steadily since switching to the platform. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

Not much to say here, very happy overall. Review collected by and hosted on G2.com.

Tara C.
TC
Tara C.
Director of Marketing
Small-Business (50 or fewer emp.)
"Great UX, easy donation processing, always up-to-date"
5/5
What do you like best about Fundraise Up?

So many features we love: all of the widgets to place on our site. How they upsell donors into becoming recurring donors. The AI amounts they show on donation forms. It's such a smart and savvy tool, has a great UX for donations (haven't seen a better one really), and provides such a modern, seamless platform to give. With great analytics and information on the backend. Phenomenal tool! Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

Their P2P platform could use improvement, as we find donors want to customize more than FRU allows. So with that, we use Classy for our big P2P fundraisers and events as it's more customizable (especially for events). But with that said, you shouldn't disregard FRU because of this unless P2P is 80% of what you do. Review collected by and hosted on G2.com.

Stacey S.
SS
Stacey S.
Small-Business (50 or fewer emp.)
"Intuitive, dynamic fundraising platform"
5/5
What do you like best about Fundraise Up?

FundraiseUp is an outstanding platform revolutionizing how we are raising money. The platform is easy to use and intuitive. It provides many features that make our fundraising more efficient and effective.

One of the best things about FundraiseUp is its ability to personalize ask amounts based on individual donors. The platform uses machine learning to provide insights into ask amount based on the donor’s location, interests, and giving history. FundraiseUp allows us to tailor our efforts and create more compelling campaigns that resonate with our donors.

Another key feature of FundraiseUp is its ability to automate many of fundraising tasks. The platform handles everything from donation processing to thank you emails, freeing up time for our staff to focus on the mission. It also integrates with our CRM.

FundraiseUp also provides excellent customer service. The team is responsive, knowledgeable, and always ready to help. They truly go above and beyond to ensure that we are successful.

I would highly recommend FundraiseUp to any nonprofit or charity looking to streamline its fundraising efforts and increase donations (number and dollar amount). The platform is user-friendly, powerful, and backed by an excellent team, making it a wonderful and remarkably reasonably priced investment for any nonprofit organization. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

It sounds almost too good to be true when they sell it to you, but it is. Fundraise Up did not require a contract, which we thought was a gimmick or or couldn't be true, but it is. We didn't have to sign a contract, but if we did need one, they'd provide it to us. Review collected by and hosted on G2.com.

LYLE R.
LR
LYLE R.
Member
Small-Business (50 or fewer emp.)
"Great tool"
4.5/5
What do you like best about Fundraise Up?

The team is very helpful and accommodating and accessible. Fundraise Up provides good value and simplifies our fundraising efforts. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

ONe thing I would change is automated year-end tax receipts for donors could be automatically generated and emailed. Review collected by and hosted on G2.com.

JG
James G.
Chief Operating Officer
Small-Business (50 or fewer emp.)
"FundraiseUp is super simple and has made a huge impact on our online fundraising!"
5/5
What do you like best about Fundraise Up?

The simplicity of both the user and admin experience is top-notch. Very clean interfaces, quick and low-friction approach to all aspects of the solution. And while the additional fees beyond credit processing fees are higher than some expect, the amount of integration and automation included makes it a better solution for small teams. The service is exceptional also. FundraiseUp has truly exceeded our expectations all around. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

The fees are somewhat steep, but compared to the value received, the total cost of processing is worth the expensive solution. Some of our donors are turned off by the amount when choosing to "Cover fee". Review collected by and hosted on G2.com.

AB
Andrew B.
Founder
Small-Business (50 or fewer emp.)
"Difficult to use"
0/5
What do you like best about Fundraise Up?

One of our volunteers got us signed up, and the saleswoman was very helpful during the on-boarding process. Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

Everything after signed up.

There are too many to list here. I'm not sure what it's actually good for compared to GiveButter. It was impossible to add off-line donations. Customer service went away after that 1st call. She moved up, and no one would return our emails. Getting contact with a human took days. Pulling a report was torture. You needed to be a coder to figure out how to get a report. We had to fly blind on data.

Customer service was bad. And, they charged really high fees on top of the bad product and service. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
AF
Verified User in Fund-Raising
Small-Business (50 or fewer emp.)
"Balancing ease of use and flexibility"
5/5
What do you like best about Fundraise Up?

Fundraise Up makes it easy for organizations of any size to add donation processing to their website, taking advantage of the latest technology, such as AI, to optimize the donor experience. Yes, the donation process has A LOT of components, but Fundraise Up carefully manages the balance between creating an easy-to-use process and allowing for continued flexibility.

Templates and defaults are provided to help establish a baseline for your organization to get started and iterate as you begin to customize your donor experience further. The integration of your donation process and your website is simplified, allowing you to add new elements once, with future changes being automatically applied through their simple-to-use dashboard. Once set up, campaign management is very easy! Review collected by and hosted on G2.com.

What do you dislike about Fundraise Up?

Fundraise Up has continued to release new features and customizability options, but it can be frustrating to be limited in how certain components appear (the inability to bold a headline, for example). Review collected by and hosted on G2.com.