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Froogal - Customer Loyalty & Engagement Reviews & Product Details

Froogal - Customer Loyalty & Engagement Overview

What is Froogal - Customer Loyalty & Engagement?

Froogal is an Omni-channel cloud-based Customer Loyalty & Engagement Platform and has been a pioneer in delivering multiple consumer-oriented Industries to build Customer Centricity by modernised and personalised interactions with Consumers to drive incremental Revenues! We offer a one-stop solution platform that provides end-to-end technology to understand, retain and engage your customers through omni channel digital strategy, leading to deeper and data-driven relationships with your customers. We have an expert team focusing strongly on a unique mix of Strategic Consulting, Creative, Operations support services driving you with actionable intelligence that can help drive incremental revenues and optimum profitability. Our solutions include : 1. Intelligent CDP 2. Customer Loyalty & Management 3. Experience Management 4. Customer Reports & Analytics 5. Campaign Manager 6. Marketing Automation 7. Referral Management 8. Gift Card Management 9. Gamification 10. Digital Transformation

Froogal - Customer Loyalty & Engagement Details
Languages Supported
English
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Product Description

Froogal - Customer Loyalty & Engagement is cloud-based, It can be used independently without POS integrations, and can track your customer's rewards all in one place, with easy redemptions methods!


Seller Details
Seller
Froogal
Year Founded
2016
HQ Location
Plano, Texas
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®

Jeevan Chowdary M.
JM
Overview Provided by:

Recent Froogal - Customer Loyalty & Engagement Reviews

IR
Imran r.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great ROI"
Froogal delivers the results that it promises. The ROI they have always given us with all of our programs and campaigns has been more than satisfac...
RS
Raj S.Mid-Market (51-1000 emp.)
5.0 out of 5
"Top choice amongst competitors"
Froogal tracks all the data in real-time, easily integrates with your existing systems and the customer support that they offer is really top-notc...
HG
Harika G.Enterprise (> 1000 emp.)
5.0 out of 5
"Enables to track your offline campaigns"
The thing that I like the most about Froogal is that it truly understands the root of the challenges a B2C brand faces and then they come up with t...
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Froogal - Customer Loyalty & Engagement Media

Froogal - Customer Loyalty & Engagement Demo - Froogal's Platform
Froogal is the world's most comprehensive customer loyalty & engagement platform helping you to acquire, retain, engage and build advocacy.
Froogal - Customer Loyalty & Engagement Demo - Froogal's Clients thrive with best Results
Choosing Froogal means partnering with more than just a platform; it means aligning with a dedicated partner committed to your success. Our collaboration merges expertise to implement industry-leading strategies, ensuring unparalleled personal attention and enhancing overall results.
Froogal - Customer Loyalty & Engagement Demo - Unlimited Loyalty Mechanics
No-code loyalty engine, Create any loyalty strategy, just in minutes. Adapt to the new innovations to achieved maximum retention.
Froogal - Customer Loyalty & Engagement Demo - Acquire New Customers with Referral Engine
Programs run by Froogal have 100% better participation rate than the industry standard referral program participation
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22 Froogal - Customer Loyalty & Engagement Reviews

5.0 out of 5
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Froogal - Customer Loyalty & Engagement Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Froogal - Customer Loyalty & EngagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
HG
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

The thing that I like the most about Froogal is that it truly understands the root of the challenges a B2C brand faces and then they come up with the most innovative solutions to tackle them in a very easy way. The initial setup and integrations went really smooth. Another thing that I like about Froogal is that we did not have to allocate a dedicated resource to manage the platform. It is so easy to understand that even I, the owner, can understand and operate. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

Froogal is excelling but there is always room for improvement. Some improvements can be made in the user interface. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Ours is a very traditional brand and we always like to do offline promotions, be it in-store or newspapers, brochures, kiosks, etc. That got us a lot of traction but we could never really track the engagement. Froogal allows us to track our offline promotional activities as easily as we track our online ones. Review collected by and hosted on G2.com.

IR
Growth Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

Froogal delivers the results that it promises. The ROI they have always given us with all of our programs and campaigns has been more than satisfactory. Each process is so quick, you never have to wait and worry about anything. They will take care of everything. We have been able to save a lot of time and money. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

Nothing. I like everything about the product. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Our revenue was never recurring and never incremental. Froogal has implemented strategies that are giving us industry leading results and our entire customer experience has got so much better. Review collected by and hosted on G2.com.

VP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

The way Froogal has allowed us to create a very personalized and customized referral program is something that I like the most. You can reward both the referrer & the referee and it’s a win-win. I never thought that referral programs would get us so many new customers which in fact turn into loyal customers with the platform’s consistent engagement and great experience. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

Good experience. The are good to say nothing to dislike Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Our CAC used to be very high but since we have partnered with Froogal, their referrals have become a great , low-cost acquisition channel for us. Review collected by and hosted on G2.com.

RS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

Froogal tracks all the data in real-time, easily integrates with your existing systems and the customer support that they offer is really top-notch. It’s like having a second team. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

Nothing. Even if I want a functionality tailored, Froogal’s team is always willing to fix it based on my requirements. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Froogal is helping us to build brand loyalty by creating emotional connections with customers through personalized experiences and rewards. The platform helps us to create omnichannel experiences that are seamless and consistent across all touchpoints, which is helping to improve customer satisfaction and loyalty. Review collected by and hosted on G2.com.

AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

What I like most about the Froogal platform is that everything i ever need to stay connected to my customers is in one single dashboard which makes things very easy for my team. The way it integrates with POS systems is seamless. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

There is nothing that I dislike about Froogal, really. I compared other competitors while buying the product and this is the which stood out. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

When you choose Froogal as a vendor, you get a team instead that works with your inhouse team and takes care of everything from building the best loyalty and retention strategies to executing them through the platform. Review collected by and hosted on G2.com.

YA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

One of the standout features of Froogal.ai's customer data platform is its ability to aggregate data from multiple sources, including POS, Forms, ecommerce, call center, lead management and more. This allows businesses to create a holistic view of their customers and gain insights into their behavior across different touchpoints. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

I have nothing that i dislike about Froogal. Loyal Customer. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

1) 360 degree customer understanding

2) Anticipation of customer needs and preferences

3) Data enrichment

4) Customer Insights

We have been able to make major changes in our marketing efforts and streamline everything. Froogal platform has helped us in all areas, right from understanding the customers, retaining them, engaging with them, and growing. Furthermore, the platform's advanced analytics capabilities, real-time reporting, and insights make it a powerful tool for businesses of all sizes and industries. Review collected by and hosted on G2.com.

SI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

Froogal provides brands with a comprehensive set of analytics and reporting tools, enabling us to track our loyalty program's success and make data-driven decisions.

The platform also enables us to offer VIP treatment to our most loyal customers, which helps to build brand affinity and loyalty. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

There is nothing I dislike about Froogal, it exceeds my expectations Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

We have been spending a lot in retention marketing due to using multiple tools for loyalty, engagement, CRM. Froogal has helped us save a lot by providing a one stop solution. Froogal is also helping us to build brand loyalty by creating emotional connections with customers through personalized experiences and rewards. The platform helped us to create omnichannel experiences that are seamless and consistent across all touchpoints, which is helping to improve overall customer satisfaction and loyalty. Review collected by and hosted on G2.com.

RK
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

What I like best about Froogal.ai is the platform's ability to provide real-time insights. The analytics dashboard provides up-to-date information making it easier for me track and manage the business.

Another thing I appreciate the most about Froogal.ai is the platform's ability to identify customer behaviour patterns. This information can be further used to tailor products and services to meet customers' needs. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

I have nothing to add here. I'm more than satisfied with the product and the service extended by Froogal. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Real-time data insights and marketing automation was major challenge for me, but Froogal has helped me address the problem and has also introduced me to various other features and functionaties in Marketing which I can use to maximise my efforts, save time, and boost KPIs. Review collected by and hosted on G2.com.

MU
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

Froogal has helped us enable a positive and rewarding experience through various solutions of theirs. One such aspect that I like is - gamified experiences that keep customers engaged and excited about earning rewards Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

NA. But we are surely keen on more updates from Froogal. Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Getting your customers excited about your program is crucial. We tried implementing a Loyalty program through many other vendirs but we were never succesful and almost lost hope. But with Froogal, we are very happy. They helped us implement beyond points and added a fun element to customer's experience - creating custom rewards and incentives with gamified experiences. So yeah, Froogal is helping us keep our customers engaged and excited about us, thus building customer loyalty. Review collected by and hosted on G2.com.

SM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Froogal - Customer Loyalty & Engagement?

We were initially hesitant about implementing a loyalty program, but Froogal.ai's Customer Loyalty and Engagement product made the process easy and straightforward. The platform's intuitive interface and robust features have helped us to create a more engaging and rewarding experience for our customers, while also improving retention and revenue. Review collected by and hosted on G2.com.

What do you dislike about Froogal - Customer Loyalty & Engagement?

Nothing to mention here . i dont have issues to update Review collected by and hosted on G2.com.

What problems is Froogal - Customer Loyalty & Engagement solving and how is that benefiting you?

Customer engagement and loyalty

Data analysis and insights

Setting up and managing a loyalty program can be challenging for brands. Froogal.ai's platform provides an easy and straightforward solution for implementing and managing a loyalty program. Our team and I have saved tons of time and effort due to Froogal and have achieved 3x results within a short span of time. Review collected by and hosted on G2.com.