Friendbuy Pros and Cons

-amazing support (shoutout to Ryan Caviston)

-Shopify integration

-Tremendous integration

-Simplicity of its widgets

-Safety features to prevent non-compliant use of its widgets Review collected by and hosted on G2.com.

-Widget builder is a bit clunky at times

-analytics could be better, although not bad

-The code bank feature is not working as it should

-pricing is a bit steep compared to some of the competitors

-Only $ currency supported natively

- Review collected by and hosted on G2.com.

After the tool is setup properly by the developers, as marketers, you can arrange a 0 code referral and loyalty campaigns, edit the widgets via ui and decide the email desings you'll use. Review collected by and hosted on G2.com.

Sometimes while doing changes on the campaigns, you might miss some text since they're split by the tabs. Review collected by and hosted on G2.com.

The Friendbuy onboarding and setup process was greatly aided by their account and onboarding managers' patience and willingness to try out new things. We hit a few bumps in the road but their team was always on call to help figure out how to resolve and keep our team updated. Review collected by and hosted on G2.com.

The referral tool is tried and true, but as they release the loyalty tool even internally they are still learning what it is capable of and what their customers want from it, which can lead to some frustration. Review collected by and hosted on G2.com.

Super easy to set up and manage. Easy to track monthly and daily success and their customer success team is one of the best I've worked with. Review collected by and hosted on G2.com.

Nothing that I can think of. There are a few features that I'd like to have but are restricted to the higher tier. That's not a bad thing though..it's just a reason to upgrade. Review collected by and hosted on G2.com.

I like the ability to create new/different promotions as well as A/B testing. This allows us to figure out what works for our audience. Review collected by and hosted on G2.com.

I wish the emails were more customizable. If we could add different blocks and feature areas I think this would increase email engagement and increase the incentive to share/purchase. Review collected by and hosted on G2.com.

Friendbuy's onboarding process is second to none. Their team walks you through every part of the implementation, and makes every next step clear. Also, they're quick to respond.

Beyond that, we love how configurable Friendbuy is. We can easily reward based on different events/criteria, and they have some really useful integrations (we use Segment and Tremendous). Review collected by and hosted on G2.com.

These are both minor quibbles:

1) Their widget editor is a little unintuitive. This is mitigated by the fact that you can provide a design file and their team will build your widgets for you

2) There isn't an easy way for us to assign new referrals to the same salesperson who helped the Advocate (referrer) Review collected by and hosted on G2.com.

It is a robust platform. It is well priced and their customer support is fantastic. They helped me with my project (a bilingual one) on a daily basis to make it happens. I am very pleased and would recommend. Review collected by and hosted on G2.com.

The back-end of the widgets could be polished but once you understand how it works, it is all good. Review collected by and hosted on G2.com.

- Easy to use, intuitive platform

- Simple customer UX

- Seamless setup process Review collected by and hosted on G2.com.

- Nothing! I have yet to encounter any features/aspects I do not like Review collected by and hosted on G2.com.

Overall they have the best technology out there for companies looking to integrate with referral. They play nicely with developers and offer a wide variety of program placements allowing a great customer adoption of the program. Review collected by and hosted on G2.com.

They were on the pricier side when getting different partners. Review collected by and hosted on G2.com.

The customer support is helpful though a little slow at times to fix things that we need regarding dev stuff. Easy to onboard and easy integration Review collected by and hosted on G2.com.

Slower dev team when it comes to fixing problems that involve code Review collected by and hosted on G2.com.