Top Rated Freshworks Customer Service Suite Alternatives
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4.4 out of 5
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4 Freshworks Customer Service Suite Reviews
3.3 out of 5
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VR
versha r.
Assistant Manager - Inside Sales
Enterprise(> 1000 emp.)
What do you like best about Freshworks Customer Service Suite?
Well freshwork is providing with the software according to our needs to manage our internal lead management system. Helps in easy integration of email id with the freshwork account. We can maps contact details also. There are many features which helps in daily record making. The dashboards of freshwork is quite interesting. we can have all the data in a glance. Review collected by and hosted on G2.com.
What do you dislike about Freshworks Customer Service Suite?
It needs to work on some of their features by making the user experience smooth. Needs to do their integration of fiels in less work flows. Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
"Efficient CRM for handling leads and for marketing campaigns, but the support tends to quite slow."
What do you like best about Freshworks Customer Service Suite?
The software is incredibly easy to use. We were able to get up and running with the CRM in just two days. Overall, it’s a reliable and effective CRM tool. Review collected by and hosted on G2.com.
What do you dislike about Freshworks Customer Service Suite?
The integration with WhatsApp and other software relies on third-party tools, as there’s no built-in support, making it a frustrating and time-intensive process. While their support team can be reached via email or phone during business hours, resolving issues often involves lengthy back-and-forth communication. Each concern is assigned to a different representative, requiring separate meetings for every problem, which adds to the inefficiency and frustration. Review collected by and hosted on G2.com.
PJ
Prerak J.
Associate team lead
Education Management
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Freshworks Customer Service Suite?
it is easy to understand and navigate through the platform Review collected by and hosted on G2.com.
What do you dislike about Freshworks Customer Service Suite?
Custom report creations is little tricky. Review collected by and hosted on G2.com.
PS
Pooja S.
Senior Consultant on behalf of LinkedIn
Small-Business(50 or fewer emp.)
What do you like best about Freshworks Customer Service Suite?
the tool was simple, not too many fields/custamization Review collected by and hosted on G2.com.
What do you dislike about Freshworks Customer Service Suite?
not easy to upload leads, had to convert the sheet in CSV Review collected by and hosted on G2.com.
There are not enough reviews of Freshworks Customer Service Suite for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Zendesk Support Suite
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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
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Salesforce Service Cloud
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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
3
Intercom
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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
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Genesys Cloud CX
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The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Drift
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Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI.
Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel.
Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone.
Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
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