Freshdesk Gmail Gadget for G Suite Reviews & Product Details

All products of freshworks are loved by our employees. Review collected by and hosted on G2.com.

no bulk application, separate license fee for each application Review collected by and hosted on G2.com.

It allows me to keep track of new leads and business.

Set holdovers for tasks and follow-ups.

Organize contacts.

Automatically send emails to contacts.

Sales sequence.

Module for easy navigation. Review collected by and hosted on G2.com.

The user interface should be more intuitive and easy to use.

The technical support is not up to par. Review collected by and hosted on G2.com.

The best part of using Freshdesk and the Gmail integration is being able to reply and work on tickets through my Gmail interface. I have to send a lot of emails out of my Gmail, so using the Freshdesk integration is super nice! I love how this gadget helps tie all the communications and tickets from different contacts all in one place so I can get information on a communication I might have missed that will help me reply. Overall the best thing about this software is how it keeps all our ticket communications in one place, so we don't have to hop around a million applications to track down what happened. Review collected by and hosted on G2.com.

A disadvantage that I have noticed is you can only Cc additional people on a ticket or forward them the ticket, so you can't direct message the ticket to someone that the original sender Cc'd. This can be frustrating when a client just wanted to introduce someone else to us, and then the client is included in every communication after that. Beyond that, we are still learning all the integrations Freshdesk allows, and we've been very impressed! Review collected by and hosted on G2.com.

This is an overall good software. It is easy to connect to things, like your email. It is great to see what is going on in real time, to see and have that control and exact knowledge. You can also set up good practices and limitations for certain employees. Review collected by and hosted on G2.com.

It has some connectivity issues; some call problems at times, which is like most software at times. The reporting capabilities also need to be revised to be better. Review collected by and hosted on G2.com.

What I like best is the ability to have all issues and or tasks in one place. It allows for a workday to be more structured, for communication to be more centralized and for greater productivity. The way in which tasks fall into response times prevents anything from falling off of a radar and the reminders are more than helpful. Review collected by and hosted on G2.com.

I dont like the way in which old task managers stay on your account. Sometimes it can confuse clients when the name attached to a response is from a former employee. If it were easier to remove past employees so that responses are more updated, that would be a great help. Review collected by and hosted on G2.com.

Freshdesk is by all accounts proposed for help for programming organizations, not purchaser items. Thusly, it is extremely one-sided toward a semi-specialized client base. For instance, for a client to get bolster, they should tap the catch that says "make a ticket". In the product world, that is exceptionally evident language, anyway it confounds non-specialized clients (in my reality, the ones well on the way to require bolster). It would be more general to have the catch say something like "get in touch with us" for instance. I have had a great deal of negative input from my clients since they didn't know where to begin, with the goal that frequently results in a telephone call which is significantly less powerful and considerably costlier. Moreover, the Freshdesk framework wants to have clients make a record before presenting a ticket. That is a considerable measure to ask of clients who are simply searching for an answer. Since I enable clients to make a ticket without expressly making a record, Freshdesk accept the client name to be the initial segment of their email address - which makes for exceptionally indifferent starting reactions. Altering the client name requires an amazing number of steps. There are numerous other comparable issues with Freshdesk that I have answered to Freshdesk and they have guaranteed to react, however that was numerous months prior now - which influences me to think they are experiencing considerable difficulties overseeing bolster utilizing their own instrument. Review collected by and hosted on G2.com.

Freshdesk is a practical arrangement, yet isn't without issues. I presume the same could be said of any help arrangement, so at the cost Freshdesk is a sensible decision. Freshdesk seems, by all accounts, to be a generally youthful organization with potential for extraordinary change. In the event that they are effective, it will be great to develop with them, however the choice isn't without chance. Review collected by and hosted on G2.com.

With this application and could have a better tracking in the control of incidents without having to leave aside the use of my email Gmail, I love it because it generates a business domain giving formality to this area in addition to showing each ticket in an organized manner. that allows to locate any information without loss of time as well as share with any member of the team, streamlines the response to the client and can achieve customer satisfaction in less time thanks to the establishment of due dates once the ticket is generated, does not require download processes favors large-scale effective attention to customers and suppliers. Review collected by and hosted on G2.com.

Its only disadvantage is that it requires the use of internet to receive a ticket, but this is something that can not be solved. It is an excellent platform that speeds up the timely response, avoiding wasting time. Review collected by and hosted on G2.com.

I love the versatility of this application and the organization in the event log can be grouped in the same panel also easy to adjust to email Gmail for my work in the area of ​​Sales and Marketing caters personalized each situation presented by the use of services being this aspect of vital importance that has helped considerably in keeping the client satisfied in less time. Review collected by and hosted on G2.com.

It is a fairly complete and functional software in the reception, organization and tracking of incidents works great in the efficient response to the client, guarantees your satisfaction. Review collected by and hosted on G2.com.

The easy way to create canned response and check the tickets Review collected by and hosted on G2.com.

The writing email is not user friendly, the caps, bold, italic etc Review collected by and hosted on G2.com.

I like how each email for each person is organized into very neat and Identifiable categories and that each email is high accessible. Th search engine is also highly effective at finding specific emails. Review collected by and hosted on G2.com.

The only thing I really dislike about this email extension product is that the site runs a little slow. However, this may be due to the fact that our business has a-lot of emails to sort through. Review collected by and hosted on G2.com.