I think Freezerworks is a very capable sample management system. Adding samples into the database along with freezer positions is easy and retrieving the same data is just as simple. Most tasks can be completed manually or using an excel sheet import. Freezerworks works great with my Tecan as it is capable of importing the excel sheets I get after a sample run. Review collected by and hosted on G2.com.
The user interface of Freezerworks is lacking. Unless one is familiar with the system, it is very hard to figure out what how to accomplish a task. The user-defined fields are also extremely hard to use. So hard for us, in fact, that we have stopped using them entirely and switched to another program to keep that data. The customer service is also terrible. Every time I email with a question I either get no response or an answer that is no where close to the question I asked. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for Freezerworks
Overall Review Sentiment for Freezerworks
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The product is great, but the development team is what makes it the best. They listen to their customers and take their feedback to heart, they improve the application constantly based on needs and suggestions. Their support and reachability is impeccable. Their yearly user education conference is a must attend! Review collected by and hosted on G2.com.
The PC client is a little hard to use for some end users but their push towards a full fledge web client makes it a non issue Review collected by and hosted on G2.com.
Freezerworks is an easy to navigate, user-friendly product that's is incredibly customizable. The features and functionality are very intuitive. The support team is what I appreciate the most - always quick to respond and very helpful. Review collected by and hosted on G2.com.
Their web client lacks some of the functionality of their full desktop version, but is still easy to use. Review collected by and hosted on G2.com.
Freezerworks is me a biorepository software platform that allows me to keep detailed storage records for thousands of previoulsy collected human research biological samples, which are stored across multiple freezers. The software's ease of use, data implementation and data integration features makes it an outstanding biorepository software platform which is user friendly. Review collected by and hosted on G2.com.
The limitations of importing thousands of samples in one entry excel file (e.g., 30,000) without the software being disrupted and/or crashing. In my experience, the import of samples can be successful without error when only entering roughly between 2,500 to 5,000 samples. Review collected by and hosted on G2.com.
The ability to track samples throughout our workflows. Review collected by and hosted on G2.com.
There are always bugs when there is a new release. Sometimes they can have a great effect on our workflows. Review collected by and hosted on G2.com.
Hands down best program support staff I have interacted with in my professional career. I have collaborated with several staff from various levels of support, and no matter the request or challenge there is continual communication an d follow through with a resolution or next steps to take. They are intentional in understanding the specific needs of the client and the capacity in which Freezerworks is being utilized, and are continually exploring ways to maximize efficiency and functionality for how their program is built. It is a company governed by the needs of the clients, and this is apparent in the personal ownership the staff have in ensuring their customer needs and ideas are heard and acted upon. Review collected by and hosted on G2.com.
There are opportunities for advancement in customizable features within the program, and incorporating additional integration with other lab equipment and applications, more specifically in relational conditional formatting that can span multiple tables and fields. Review collected by and hosted on G2.com.
I enjoy that the functionality withing the tool actually works as designed Review collected by and hosted on G2.com.
We manage a number of labs/groups and we have multiple test and production environments. We would like the ability to be able to promote data and configuration from test/validation to production environments Review collected by and hosted on G2.com.
Freezerworks allows us to catalog all of our laboratory inventory in a way that best allows us to capture details that are most relevant to our work. The customer service provided by everyone has been phenomenal, from sales all the way through implementation. A state of the art solution with a top notch team in place for execution! Review collected by and hosted on G2.com.
There really has not been any issue that we have not been able to successfully overcome with the help of the Freezerworks team! Review collected by and hosted on G2.com.
Freezwerworks makes it easy to organize and find information regarding stocks kept in our freezers. The customer service people are very helpful. Review collected by and hosted on G2.com.
The software could be more intuitive. I often have to review instructions or contact customer service for help. Review collected by and hosted on G2.com.
allows us to keep more accurate freezer inventories. excellent customer support! Review collected by and hosted on G2.com.
limited fields allowed when having to share between labs Review collected by and hosted on G2.com.
The customer service provided by Freezerworks support staff is exceptional. I have reached out with so many questions over the years, from questions about the software itself, to brainstorming sessions about how to best represent/model certain kinds of data. They are always willing to help. The company is pretty small, so the staff routinely discusses any issues that come up. From the support staff to the developers, testers, and sales teams - everyone is in the loop. I've found them to be really responsive when it comes to suggestions for software improvement or on those occasions when I've found a bug. They are constantly looking forward and improving the product and the interface. Review collected by and hosted on G2.com.
There can be a steep learning curve when starting out with Freezerworks. Also, since it is so customizable, I think that users can make a lot of errors when configuring their user-defined fields, making the database clunky and ineffective. The web client has been a great addition to the software in recent years, but it still needs a bit of fine-tuning. Review collected by and hosted on G2.com.
