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Freddy Copilot
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Freddy Copilot
By Freshworks
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4.2 out of 5 stars
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Freddy Copilot Reviews & Product Details

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Freddy Copilot Overview

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Freddy Copilot Details
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Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Recent Freddy Copilot Reviews

Nikhilendra P.
NP
Nikhilendra P.Mid-Market (51-1000 emp.)
4.5 out of 5
"Superb AI assistant for agents"
We've found Freddy Copilot extremly helpful while dealing with customers tickets. It just makes your work much fasters with AI reply suggestions ...
Read more
Vishesh H.
VH
Vishesh H.Enterprise (> 1000 emp.)
4.0 out of 5
"Great AI tool for folks in customer service"
It's AI powered assistance is very helpful with repetitive tasks which helps in increasing efficiency. If you're working with any freshworks prof...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"A solid AI assistant"
Freddy has access to all my data and summarizes action items for me
Read more
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Freddy Copilot Media

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5 Freddy Copilot Reviews

4.2 out of 5
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5 Freddy Copilot Reviews
4.2 out of 5
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4.2 out of 5
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Here's how.
Nikhilendra P.
NP
Manager II - CRM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Freddy Copilot?

We've found Freddy Copilot extremly helpful while dealing with customers tickets.

It just makes your work much fasters with AI reply suggestions of customers question and queries.

It help is saving time. Review collected by and hosted on G2.com.

What do you dislike about Freddy Copilot?

It's not compatible with multiple languages. Review collected by and hosted on G2.com.

What problems is Freddy Copilot solving and how is that benefiting you?

Helping in reloving customers tickets Review collected by and hosted on G2.com.

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Adrianna T.
AT
IT Support Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Freddy Copilot?

The Freddy AI tool is really handy for those tickets that end up with 20+ different channels of communication. Freddy provides a summary of the important interactions that takes place as well as any actionables. All we need to do for this summary is click 1 button! It's very easy to use and a great resource. Review collected by and hosted on G2.com.

What do you dislike about Freddy Copilot?

With any AI, there are still some kinks to be worked out. The summaries aren't always the most intuitive, but Freddy is still learning, and we should not fault him for that. Review collected by and hosted on G2.com.

What problems is Freddy Copilot solving and how is that benefiting you?

Freddy makes our tickets easy to understand for all agents. The need for explanation has decreased, as agents can find the Freddy summary at the top of the ticket. Freddy allows the agents to be more productive in this manner, which is always a huge bonus. Review collected by and hosted on G2.com.

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Vishesh H.
VH
Account Executive
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Freddy Copilot?

It's AI powered assistance is very helpful with repetitive tasks which helps in increasing efficiency.

If you're working with any freshworks profucts, the integration is seamless. Review collected by and hosted on G2.com.

What do you dislike about Freddy Copilot?

Freddy copilot is restricted to only Freshworks products. Review collected by and hosted on G2.com.

What problems is Freddy Copilot solving and how is that benefiting you?

It's making my life simpler by taking care of the repetitive tasks.

I honestly don't have to rely on any other major tool while speaking to my customers. It's AI capabilities are pretty good. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Freddy Copilot?

Freddy has access to all my data and summarizes action items for me Review collected by and hosted on G2.com.

What do you dislike about Freddy Copilot?

Freddy needs a larger data set to learn from and I'm unsure of accuracy Review collected by and hosted on G2.com.

What problems is Freddy Copilot solving and how is that benefiting you?

It helps me and my team get better insights on performance and gives us guide on what action to take next Review collected by and hosted on G2.com.

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Syed R.
SR
Operations Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Freddy Copilot?

It helps our customer support manage generic and most common queries by responding to them directly reducing agent effort and also helps our agents work efficiently by providing materials based on its AI smart engine which helps us reduce turnaround time and improve agent level efficiency Review collected by and hosted on G2.com.

What do you dislike about Freddy Copilot?

Integration with 3rd party apps can be improved. Review collected by and hosted on G2.com.

What problems is Freddy Copilot solving and how is that benefiting you?

Agent Knowledge Base Automation

Ticket Attributes Management Automation

Self Serve via bot system

Advanced ticket routing based on data

Helps us understand the customer emotion Review collected by and hosted on G2.com.

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