- User Interface.
Slick, well put together user interface marketing automation tool. Easy to navigate your way around and pick up. There is so much you can do with it and they are continuously looking at ways in which they can improve it.
- Web Activity
I really like being able to see who out of our contacts and what new/potential clients look at on our website. Helps to monitor this daily and reach out to those who keep coming back onto the website. Like the quick LinkedIn feature too which enables you to do some spying and find your contact/lead.
- Friendly & Helpful Staff
I have had numerous training sessions with the team and have found them all beneficial. They go through it in details and help you understand it better if you don't catch it the first time around. Can always pop a session in the diary too.
- Easy to use
The system is pretty self-explanatory. I just ask a team member on email/intercom if I am not sure.
- Good Customer Support
Always someone there to support you or answer your questions on Intercom.
-Customer journeys.
So many variations, love this feature. So handy!
Worth every penny in my opinion! Review collected by and hosted on G2.com.
- Contact Section.
I find this is not so easy to go through and understand. There are so many drop-down options I find it slightly overwhelming sometimes. If it was easy to use or understand it would not be an issue.
- Web activity does not link with Google Analytics.
This would be really beneficial but maybe I am asking too much!
- Logging Out
Sometimes it randomly logs me out of the system when I am halfway through doing something. However. this does not mean I lose my work, just a tad irritating.
- No undo button.
Would be great if this was a feature when creating emails. Review collected by and hosted on G2.com.
191 out of 192 Total Reviews for Force24
Overall Review Sentiment for Force24
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It takes some time to get used to this tool, but when you use it constantly, it is great way to increase your sales, keep profesional communication to your audience. And the best part is you can see your reached contacts website activity Review collected by and hosted on G2.com.
Email templates validation takes some time as it is not visible at once which block area needs to be fixed. But after addressing the issue to customer support, we get this issue solved very quickly. Review collected by and hosted on G2.com.
Simple platform with quick and efficent support and tutorials Review collected by and hosted on G2.com.
Nothing so far. Implementation was a bit slow but that was due to a misunderstanding by me Review collected by and hosted on G2.com.
Deep integration with CRM
"Mistake-proof" set up
Endless options to automate
Product's improving all the time
Great account management Review collected by and hosted on G2.com.
Sometimes slow to implement integrations Review collected by and hosted on G2.com.
it seems to be a solid platform for managing marketing campaigns and customer engagement. Review collected by and hosted on G2.com.
i don't have personal opinions, so I'm unable to provide a review of dislikes in Force24 Review collected by and hosted on G2.com.
We were recommended Force24 through our business partner, and given the pain points of the system we were using, we jumped at the opportunity. We were immediately impressed with the UI; it was far more intuitive and accessible. Furthermore, the aspect of automated journeys and the journey manager was way ahead of anything we had seen or used before. This is probably the defining feature; now we have an integration live with our CRM, and we are running several fully autonomous campaigns, which churn out lists of warm leads for our business. With a careful set-up, guided by the plethora of available training material, we found our feet quickly and are already seeing ROI, which we expect to increase as we continue to learn. Review collected by and hosted on G2.com.
We found the editor to be an improvement on our previous system, but still, it can be a little painful. We found the workaround to this, and a very welcome feature is the ability to edit the RAW HTML of the email. While this offers full control over the design, it does require a beginner level of HTML knowledge. Some training on this would be beneficial, mainly as your usual graphic designer or marketer is not likely to be well-versed in HTML and/or CSS. Review collected by and hosted on G2.com.
Force24 has allowed us to take our email campaigns to the next level by integrating with HubSpot, meaning we can not only sync up our CRM but allow our website, CRM and F24 so work seamlessly and remove the manual intervention which has dragged us down in the past. Review collected by and hosted on G2.com.
It's too early to say at the moment as we are fairly new to the platform. The only dislike has come from one or two of our content marketers when first using the platform to build emails but this was purely due to the usual teething problems of learning the platform and how it's laid out, the terminology etc which is slightly different to what they are used to. However, this isn't even a problem now since they are becoming more accustomed to it as we ramp up our usage. Review collected by and hosted on G2.com.
The automatic filtering and creation of lists from our CRM is particularly useful. We deal with a diverse range of customers, and by being able to segment them as to how we've done so on our CRM, we're able to tailor content accordingly to their potential purchasing considerations. Review collected by and hosted on G2.com.
The integration process with Netsuite has been quite time-consuming; we began the process back in June, however, have only just got properly integrated in October. This was partly my fault for causing some delays between stages due to other commitments, but it is a particularly long process. It also felt that the integration of the API of Netsuite was a little bit of guesswork, with a lot of trial and error taking place. Review collected by and hosted on G2.com.
The template snippets for the email campaigns were worth the investment. If you plan out your typical email structures and aspirational items, you can get great value from this extra add-on, particularly in time saved and achieving consistency. The layout of the journey manager dashboard makes it easy to understand active and completed count with a health status, equally the layout our the journey is straight forward. It definitely offers more to a 'standard' automation platform, which is why it is an attractive option, we hope to be able to take advantage of these features soon. Review collected by and hosted on G2.com.
The list grouping is more complex than it needs to be, which makes it slightly undesirable. Integrating onto our chosen CRM platform with unique requirements proved a challenge and resulted in a delay in onboarding. The admin/finance side of things could do with being improved too. Review collected by and hosted on G2.com.
The platform allows you to customise your emails quickly and easily. For example, we use the genius blocks function so we don't need to create 10 different templates. Review collected by and hosted on G2.com.
Sometimes there can be bugs within the platform that make formatting the templates difficult. We also ask the team to create custom templates for us, which they always do to a high standard but are never editable. This means if we want to make changes to the templates, we have to ask the dev team, which can cause delays. Review collected by and hosted on G2.com.
The people - you can always get in contact with a member of the team who can help. George was especially useful with several questions we had around the platform but specifically the type of campaigns we are running and what we should be doing more of. Review collected by and hosted on G2.com.
Sometimes sending a test email takes an age.
The other area is amending an image size for an email - it would be really helpful if you had a tool or video explaining how to crop an image so it displays correctly. Review collected by and hosted on G2.com.
