FoodStorm Reviews & Product Details

FoodStorm WAS an amazing piece of software with customer centric approach. They were genuinely game changers in their day. Sadly. since the takeover by Instacart there is no longer any account management, support is almost non-existant and the site is no longer PCI compliant. Review collected by and hosted on G2.com.

Lack of support and account management. Not PCI compliant. Review collected by and hosted on G2.com.

The fact that when we need support they will answer usually within the hour, the same day, even though they are in the are in a different country. Jump on call with you best customer service she provides Review collected by and hosted on G2.com.

At this point nothing they are very helpful Review collected by and hosted on G2.com.

Easy, intutive user experience resulting in less need for customer support. The Foodstorm team is very responsive and fun to work with. Review collected by and hosted on G2.com.

Was hoping for Foodstorm to be integrated with Storefront Pro by now. Review collected by and hosted on G2.com.

-Ease of entering invoices

-Automatic daily payments Review collected by and hosted on G2.com.

It is not accounting friendly.

-You cannot credit an invoice. You have to create a separate credit invoice with a completely different number. It confuses the customers and does not reflect in the original invoice.

-When a customer cancels an order that has already been paid for, it comes over as an expense that doesn't break down what the expense is for. It simply comes over as AR. However, the credit memo credits food, delivery, gratuity, etc. That causes an issue because we have a credit to the different income accounts, but the expense does not come over the same way. We have to delete the expense and create an invoice for the exact same things as the credit memo so that they properly offset each other. This costs us time and money (labor cost) to fix.

-You cannot export a single invoice. It must be done by day, which can cause issues if you do not want to export everything on that particular day.

-Exporting to QuickBooks takes an excessive amount of time (very slow). They claim this is a QB issue, but our previous software did not have this issue with QB.

-Reports do not include a Sales Log with payment information. Review collected by and hosted on G2.com.

The integrations with last mile delivery Review collected by and hosted on G2.com.

It is not embedded with either a branding or shopping apps Review collected by and hosted on G2.com.

I really like how customizable everything is from the item side. I can change items, prices, add items, add pictures, in seconds. I also like the clean look of the layout of the web page and all the different functions we can do ourselves to add buttons, pages, and categories. I like being the one to manage the website instead of going back and forth with an outside company. The Orders page is also laid out very well. I love the calendar view and the way we can check on, edit and print the orders with the click of a button. I also like that whenever I find or see a problem, our customer success manager at FoodStorm is very responsive and will get the problem fixed, give me an answer ASAP, and will jump on a call or screenshare with me whenever I need. For stores our size (very small), this is a great option for integrated catering platform and easy to use website. Review collected by and hosted on G2.com.

While FoodStorm is great for catering trays and platters, some important grocery items are hard to add to the site, like by the pound items. Items that need modifiers, such as sIngle sandwiches or salads with toppings, or cakes with different flavors/colors/options, are also difficult although we have found ways to work around that. I've also found that ordering for a different recipient than the person placing the order online is somewhat confusing. Do-able, but not very clear in terms of the verbiage on the checkout page that I cannot change. Some customers are unwilling to give credit/debit card information to our deli and bakery staff when placing an order, and would prefer to check out through the register, which is difficult since all FoodStorm orders must have payment in FoodStorm. Our customers are unable to use EBT payments, only credit and debit, which has had some pushback from our customers and has resulted in us cancelling orders in the system, since they need to check out through the register. However, we are working on an integration with our front end system ECRS that will hopefully solve some of those payment issues. Review collected by and hosted on G2.com.

- Have an email communication feature within the same platform as Tripleseat does, so we don't need to use MS. Outlook.

- Showing grand total amount from the last two columns (total payment + balance) - Custom Event Order Report Review collected by and hosted on G2.com.

- Not capable of creating subtitles within the main group document titles without picking up the dollars amount

- Basic events report by segments capability to be added for free in the future perhaps Review collected by and hosted on G2.com.

I love the entire system. Everything is so well thought out and functional. It helps you get into a daily rhythm and keeps those processes front of mind, so nothing critical is forgotten. It makes the catering operations so much easier, I honestly don't know how we managed it before FoodStorm. Review collected by and hosted on G2.com.

I don't dislike anything per se, but sometimes I would love more functionality to search for orders. If we could search by parameters other than client and company that would be very useful. I would like to be able to search by cost or item or something else and it can be frustrating that I can't do that....yet. I'm sure they will find a way! Review collected by and hosted on G2.com.

The ease of foodstorm for admin and also for the client is phenomenal. Review collected by and hosted on G2.com.

I like it all. Would love to be able to generate end of day reports on mobile also for ease Review collected by and hosted on G2.com.

Foodstorm runs our entire business from shopping cart to deliveries. Without it we would struggle to do 120 functions a day. It saves us time and money while reducing mistakes and errors. We can enter order directly from a phone call and the system organises our entire kitchen with 8 sections. We highly recommend Foodstorm for anyone in the hospitality business. Review collected by and hosted on G2.com.

No system does everything, but this one does the most. Review collected by and hosted on G2.com.