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FMX Reviews & Product Details

MD
Auxiliary Systems Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

FMX is very user friendly and when showing collegues how to navigate their features they are not overwhelmed by the user interface. When I have a question FMX offers great customer support in a very timely manner. We use different features frequently and we like to have our users to find easily navigate the software with out feeling overhwhelmed. Review collected by and hosted on G2.com.

What do you dislike about FMX?

At times FMX takes a while to load a page. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

FMX is making it easier for us to use their inventory module, and work orders utilizing the maps. Review collected by and hosted on G2.com.

FMX Overview

What is FMX?

FMX is a Computerized Maintenance Management System (CMMS) that allows organizations to increase operational efficiency and leverage data to justify additional resources. One of the most significant problems plaguing facility leaders is a lack of actionable, insightful information. To solve that problem, FMX brings together asset management, work order and preventive maintenance management, capital planning, and event management to give you the information and data you need to advocate for your team, the department, and the funding required to do your jobs well. At the use case level, this looks like: Asset management: Add all equipment and assets to FMX to digitize your data. Record information such as asset location, condition, cost, expected lifespan, and any other information you want to add. Store all documents, images, and videos to ensure all equipment information is easy to find in one place. Work order management: With intuitive, configurable work order forms, the entire organization can easily submit tickets. On the backend, Maintenance teams can quickly resolve work orders on their mobile devices from the field and add resolution information such as inventory used, time spent on the job, and additional costs. This information is rolled up to your asset and equipment data for real-time reporting. Preventive maintenance: Whether using time- or meter-based preventive maintenance, your team can set up scheduled maintenance tasks for all your equipment and assets. Add configurable, unique instruction sets to each item to simplify inspections for your team, reduce process variation, and maximize equipment lifespan. Interactive mapping: View asset location, inventory, upcoming work, events, and other points of interest on maps to visualize your organization. Plan efficient maintenance routes, quickly locate inventory, and spot event disruptions before they happen. This lets you easily plan work for your team and reduce back-and-forth trips. Capital planning and forecasting: Leveraging the asset and equipment data in FMX, gain access to a dashboard that shows the expected useful life of each asset, its expected replacement date, and its expected replacement cost. With this tool, you can see expected capital expenditure costs by years, make adjustments to accommodate scenario planning, and add funding sources to identify which years may be over or under-budgeted. Rental and reservation management: Allow your community and staff to reserve rooms or entire buildings within your organization. Ensure all departments know event needs and streamline communication in one system. Process payments through FMX and drive additional revenue for your organization. FMX eliminates tedious tasks from your team’s plate and allows them to focus their time on their areas of expertise. On top of this, FMX stores the data necessary for your team to prioritize work, justify additional resources, and showcase their impact. An investment in FMX is an investment in operational efficiency and optimization.

FMX Details
Product Website
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FMX Community
Languages Supported
English
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Product Description

Facilities Management eXpress (FMX) is a cloud-based, facilities management software solution that enables facilities managers to more efficiently and effectively track work orders, schedule resources, and plan maintenance to help control costs and preserve asset value.

How do you position yourself against your competitors?

FMX has been focused on asset and facility management since day one. They are experts in the needs of maintenance and facility leaders and focus time and attention on staying up-to-date with this group’s most pressing priorities. The platform is designed with direct input from facilities professionals, ensuring it aligns with their needs first and foremost.

FMX offers configurable workflows, intuitive dashboards, and mobile access, enhancing efficiency. Their customer support includes data migration, continuous training, and fast response times, helping users achieve a smooth implementation and long-term ROI. With a 98% customer satisfaction rate, FMX is a trusted partner and solution provider.


Seller Details
Company Website
Year Founded
2012
HQ Location
Grandview Heights, Ohio
Twitter
@FMXpress
198 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
Description

Facilities Management eXpress (FMX) is a comprehensive software solution designed to streamline and enhance the management of facilities and operations. With a focus on user-friendly interfaces, FMX offers features for work order management, asset tracking, scheduling, and preventive maintenance. The platform is tailored for various industries, including education, healthcare, and corporate environments, enabling organizations to optimize their facilities management processes. For more information, visit their website at https://www.gofmx.com.


Marc S.
MS
Overview Provided by:

Recent FMX Reviews

JS
John S.Mid-Market (51-1000 emp.)
5.0 out of 5
"FMX is a useful, web-based MMS that has useful standard and customizable features."
FMX benefits include: Web-based, search filters on home screens, custome fields. It is easy to seach for past or present requests. I am able to cus...
PT
Pat T.Mid-Market (51-1000 emp.)
4.5 out of 5
"FMX has consistently been very pleasant to interact with and excellent customer service"
They are local in Ohio and easy to contact by email or phone and they respond within a very reasonable time.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Valuable system, but not perfect ...neither are we:)"
I appreciate the comprehensive nature of FMX. There is a lot packed into the base package and can be enhanced with additional module at a cost.
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FMX Media

FMX Demo - Manage capital projects and extend equipment lifespan
Leverage robust dashboards to plan out various scenarios for your buildings and assets to ensure funds are allocated properly. Track equipment conditional assessments, measure remaining asset lifespan, and calculate upcoming replacement costs.
FMX Demo - Manage fixed assets and inventory
Track asset condition, measure remaining lifespan, and calculate upcoming replacement costs and accounting. Monitor status, condition, and fixed asset utilization to manage the asset lifecycle.
FMX Demo - View assets, maintenance tasks, and events on a map
View upcoming work orders, preventive maintenance, and events to efficiently plan technician routes. Quickly search, filter, and locate assets on a map. View a map of all upcoming events in your organization.
FMX Demo - Manage work orders with ease
Configure your work order form to meet the needs of your organization and track all reactive work in a single system.
FMX Demo - Manage preventive maintenance tasks
Schedule time- or meter-based maintenance activities on a central calendar and get notified of upcoming tasks.
FMX Demo - Manage internal and community events
Empower community members and staff to schedule, modify, or cancel a booking on their own. Communicate event details with requesters directly in the system. Manage invoices, outstanding balances, and payment collection.
Check out FMX's most powerful products and features in our comprehensive product tour.
Play FMX Video
Check out FMX's most powerful products and features in our comprehensive product tour.
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Have you used FMX before?
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17 out of 18 Total Reviews for FMX

4.7 out of 5
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17 out of 18 Total Reviews for FMX
4.7 out of 5
17 out of 18 Total Reviews for FMX
4.7 out of 5

FMX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FMXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JS
Assistant Facility Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

FMX benefits include: Web-based, search filters on home screens, custome fields. It is easy to seach for past or present requests. I am able to customize portoions of the system to include fields that are specific to our organization. The staff have been very knowledgable about the abilities and limitaitons of their product. If I were given the opportunity to choose a MSS again, it would be very dificult to persuade me to choose something other than FMX. Changing over to FMX was a good experience, and the FMX team were major contributors to the success. Review collected by and hosted on G2.com.

What do you dislike about FMX?

There are some features that I have used on other platforms that would be nice to implement in FMX. I would like to track purchases and labor hours seperatly from a responce, or have a dedicated messaging feature and have responces be strictly for logging KPI seperating them from messaging. Another thing that would be nice in the maintenance requests is to activate a customized alert to notify on specific dates and times that is not associated with a due date. The work around on these two items are a little cumbersome but not a deal breaker. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

FMX makes it possible for staff members to request repairs. We can track logs of which maitenance items have been finalized. I was able to eliminate several different paper request forms and have everything avaialble on one home page. Review collected by and hosted on G2.com.

Brian L.
BL
Director of Facilities and Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

We’ve been using FMX Work Management Solution for over four years, and it has transformed our entire approach to maintenance and facility management. The platform is incredibly user-friendly and flexible, adapting seamlessly to our needs. Scheduling preventive maintenance tasks, tracking work orders, and managing our assets has never been easier. FMX's real-time reporting and analytics give us valuable insights into our operations, allowing us to make data-driven decisions that have boosted our team's productivity and efficiency.

One of the standout features is the level of customization FMX offers. We can tailor the system to align perfectly with our workflows, which has streamlined communication and improved coordination across departments. Our technicians appreciate the mobile-friendly design, which lets them access work orders and update statuses directly from the field.

The customer support from FMX has been exceptional, with quick response times and knowledgeable staff who genuinely care about helping us get the most out of the platform. Thanks to FMX, we've been able to reduce downtime, cut costs, and maintain a smoother, more organized workflow.

FMX Work Management Solution is a game-changer for anyone looking to elevate their maintenance and facility management processes. Highly recommended!

Brian Leonard

Three Rivers Community Schools

Three RIvers, Michigan Review collected by and hosted on G2.com.

What do you dislike about FMX?

The implementation process could benefit from additional flexible customer support options as an added feature. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

One of the standout features is the level of customization FMX offers. We can tailor the system to align perfectly with our workflows, which has streamlined communication and improved coordination across departments. Our technicians appreciate the mobile-friendly design, which lets them access work orders and update statuses directly from the field. Review collected by and hosted on G2.com.

PC
Central Building Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about FMX?

We have their Maintenance and Scheduling modules for our 8 locations, and we could not be more impressed with the process of designing workflows, disciplined communication, and support. FMX staff has bent over backward to help us set up and improve our solutions. Their support team and account managers are always available to help us work through issues and provide clarity on potential workflow improvements and training. I have been in the corporate world for over 50 years, and without a doubt, FMX support is the most professional and exceptionally responsive I have ever dealt with. You can not go wrong with their offerings. Review collected by and hosted on G2.com.

What do you dislike about FMX?

It might sound contrived, but I can't offer anything. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

We are improving our maintence work order submission forms. As we expand the use of the work order process, we have identified a need to simplify the form to make participation less challanging. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

I appreciate the comprehensive nature of FMX. There is a lot packed into the base package and can be enhanced with additional module at a cost. Review collected by and hosted on G2.com.

What do you dislike about FMX?

While doing many things, there are opportunities to have more feature rich modules. In particular, the technology and maintenance requests. I have given suggestions and requests, but they just go on a list. As a tech director, I left a solid helpdesk software application to adopt FMX since it was a part of the suite and we wanted to minimize the number of systems for our employees. It was taking a step or two backwards. The speed of FMX could be improved as well. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

The scheduling of events and the integration of our hvac system works wonderfully! This saves time and money! Review collected by and hosted on G2.com.

LM
Maintenance
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

FMX is very user friendly. I love that it can be customized to be as simple or as complex as you want it to be. Review collected by and hosted on G2.com.

What do you dislike about FMX?

The cost to add on additional features is pretty pricey, especially for small school like us, and especially when a lot of our money coming in is defined by the state and not us. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

Staff communicating issues through the work order system instead of just telling us word of mouth or texting us. Review collected by and hosted on G2.com.

Donna S.
DS
Administrative Assistant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

Easy to use, customizable fields so that I can collect specific information Review collected by and hosted on G2.com.

What do you dislike about FMX?

I'm not able to create a maintenance request directly from the schedule REQUEST module (I can in schedule OCCURRENCES, but I don't use that function as much as I do the request screen) Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

It allows us to track work completion; provide organized scheduling of events and vehicle use Review collected by and hosted on G2.com.

BS
Office Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

The paperless work order system and ease of entering work orders. Review collected by and hosted on G2.com.

What do you dislike about FMX?

I feel the reports do not detail out all the info we are looking for but I am sure each organization is different with what info they need. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

None at the moment. Review collected by and hosted on G2.com.

PT
Fixed Asset Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about FMX?

They are local in Ohio and easy to contact by email or phone and they respond within a very reasonable time. Review collected by and hosted on G2.com.

What do you dislike about FMX?

I have not experience anything negative with FMX. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

FMX software allows us to handle all of our inquiries from 50 buildings to myself in very organized and efficient manner. It immediately solved the process we had prior to FMX which which me receiving inquiries very fragemently. Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FMX?

FMX is very user friendly for our requesters and technicians. Customer service is very prompt when having any questions or concerns with the system. Review collected by and hosted on G2.com.

What do you dislike about FMX?

FMX doesn't have any flaws. Work order system is simple and indepth. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

FMX is a very efficient system for day to day planned meintenace and work order request for our Buildings technicians. Review collected by and hosted on G2.com.

David D.
DD
facility manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about FMX?

It keeps me from forgetting needed tasks and makes scheduling flexible. Review collected by and hosted on G2.com.

What do you dislike about FMX?

I can't think of anything I object to off hand. Review collected by and hosted on G2.com.

What problems is FMX solving and how is that benefiting you?

organization and scheduling are a major help Review collected by and hosted on G2.com.