FluentStream Technologies Pros and Cons

It integrates with Salesforce, auto attendants, call recording for further improvements, and the analytics feature are best things. They offered me best price for this, that suits our needs and budget. Review collected by and hosted on G2.com.

Call forwarding at the off time abandon calls some time. Review collected by and hosted on G2.com.

We utilize Fluent Stream for our inbound Call Center. Having looked at several options available we found FluentStream could meet our needs at a much lower cost then competitors offering similar features. We have been using FluentStream for over a year now and when ever we have questions, concerns, or need assistance they bring it! Customer Service from them is beyond my exceptions or today's norms. Quick, responsive, caring, effective are all words I would use to describe the service we have received. Review collected by and hosted on G2.com.

We hit a few minor bumps as we first rolled out, nothing that impacted our ability to serve our customer. We all wish everything we used never hit a bump or challenge, although the reality for us was those existed for us at start up. Some of it was us, some was them. What I disliked was that we had bumps, however even in this dislike FluentStream never missed a beat in taking care of us and reacting with the needed level of responsiveness and service we required. Review collected by and hosted on G2.com.

This service has been seamless. The dashboard is easy to use. When I HAVE had to call the support line over the course of our subscription, they are always super friendly and helpful. Review collected by and hosted on G2.com.

I really cannot think of anything I dislike. Review collected by and hosted on G2.com.

The service just works. If there is ever a change needed or any question, help is a phone call away. Fluentstream's service is very responsive. Review collected by and hosted on G2.com.

No real downside. There are technologies I've never taken the time to learn -- that is probably the only downside -- what I use works great, but there could be more that would be useful that I'm not using because I haven't taken the time to learn how. Review collected by and hosted on G2.com.

When we found FluentStream, we were a two-person operation, but of course with plans to expand. FluentStream was the least expensive and invasive system we could find. Our city has one reliable internet provider, and they have a product that was going to cost twice as much and require thousands in equipment and installation costs. FluentStream was easier to set up and maintain than building a secure network and platform for it to run on. Other carriers and options also had to try and sell me on using a separate fax function. With FluentStream, tracking voicemails, incoming and outgoing faxes, and even turning my vehicle into a mobile office is attainable with just an internet connection. Just as robust in the field as in the office was our goal, and FluentStream helped us get there affordably. Review collected by and hosted on G2.com.

We went through a horrible trial period several months ago when we decided to try and consolidate a couple of services and see if they could compete with what we have already been provided by FluentStream for the past three years. They couldn't, but there is always a feature you end up wishing you could have. From that, we discovered that Fluentstream's mobile app is not quite as robust as some others. Feel like I am nitpicking here a little, but an easier way to group text, calls, and faxes on the app would be great. The natural jump also is to have the app able to send a fax. You have an image processer on your phone, a pdf convertor standard on any business device, please incorporate a fax function on the app. Review collected by and hosted on G2.com.

Support is immediate through chat. They will work with you until the issue is resolved. Review collected by and hosted on G2.com.

The only issue I have is the iphone app. After the most recent iOS update, it doesn't have full functionality Review collected by and hosted on G2.com.

The chat option on the FS Mgr site! They are very quick to respond! Review collected by and hosted on G2.com.

Don't dislike anything at all; maybe cost. Review collected by and hosted on G2.com.

We have been with FluentStream for over 6 years and their attention to us as clients has been nothing short of stellar. They deliver on their promise of reliable service and they always respond to us for any service needs in a very timely manner. I wish we would have connected with FluentStream many years ago. Review collected by and hosted on G2.com.

I'm happy to state that we do not have any dislikes to report. Review collected by and hosted on G2.com.

Very helpful staff members, customer service is amazing Review collected by and hosted on G2.com.

Texting platform - could be easier to use and allow for mass texts. Aside from this, the service is wonderful! Review collected by and hosted on G2.com.

Stand-Out Customer Service, Technology & Programming Options, PRICE, NO CONTRACT, Ongoing Support, Simplicity, Flexibility in working with a variety of phones, Friendly People with Good Can-Do Attitudes, In almost all cases - fast responses. Review collected by and hosted on G2.com.

The company seems to be growing and developing at a rapid pace - maybe a few little growing pains in terms of work overload and internal systems development - yet with their optimistic problem-solving approach, our Rep didn't make us feel that way. Review collected by and hosted on G2.com.