FluentStream Technologies
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FluentStream Technologies
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4.8 out of 5 stars
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FluentStream Technologies Reviews & Product Details - Page 2

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FluentStream Technologies Overview

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What is FluentStream Technologies?

FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

FluentStream Technologies Details
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Product Description

FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

Seller Details
Seller
FluentStream Technologies
Year Founded
2007
HQ Location
Denver, CO
Twitter
@FluentStream
657 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Tracy P.
TP
Overview Provided by:
Tracy Pullman

Recent FluentStream Technologies Reviews

MB
Mansour B.Small-Business (50 or fewer emp.)
4.5 out of 5
"Best price, Best quality, Best Support"
It integrates with Salesforce, auto attendants, call recording for further improvements, and the analytics feature are best things. They offered me...
Read more
George C.
GC
George C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent, reliable service with a human touch"
The service just works. If there is ever a change needed or any question, help is a phone call away. Fluentstream's service is very responsive.
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Fantastic Customer Service! Highly Recommended"
Very helpful staff members, customer service is amazing
Read more
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FluentStream Technologies Media

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12 FluentStream Technologies Reviews

4.8 out of 5
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12 FluentStream Technologies Reviews
4.8 out of 5
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FluentStream Technologies Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FluentStream TechnologiesQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Melissa A.
MA
IT Manager & Sales Executive
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about FluentStream Technologies?

As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation (we're primarily outbound). Review collected by and hosted on G2.com.

What do you dislike about FluentStream Technologies?

As inherent with and SAAS downtime can be a bummer. To be fair they have been very quick to respond to any outages and we have had only a few instances where the impact was more than a slow down of the interface.. i.e. VOIP calls not connecting for an hour or two... this is over the course of at least 3 years. Review collected by and hosted on G2.com.

Recommendations to others considering FluentStream Technologies:

Ask questions, learn what you can before migrating. Although they will help you set up I encourage you to add the users and call flows IVR etc yourself, so that you can figure out the process up front and get all the snafu's out of the way. Review collected by and hosted on G2.com.

What problems is FluentStream Technologies solving and how is that benefiting you?

Full customization of IVR, queue, call flows, auto rollover, follow me functionality - a robust contact center infrastructure which even includes SMS functionality for DID's purchased through their interface. I have had above and beyond interactions with their engineers for support in configuration of our routers for best connection. Review collected by and hosted on G2.com.

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JC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about FluentStream Technologies?

The Customer Service team was very helpful in guiding us through the new transition process and answered all of our many questions. They went above and beyond to make sure we were satisfied and followed up each time. Review collected by and hosted on G2.com.

What do you dislike about FluentStream Technologies?

I did not dislike anything from FluentStream. Review collected by and hosted on G2.com.

Recommendations to others considering FluentStream Technologies:

None at this time. Review collected by and hosted on G2.com.

What problems is FluentStream Technologies solving and how is that benefiting you?

Better phone quality, smooth transferring of calls, dialing extensions. We are a small company so the little things really mattered. But FluentStream offered far more than we expected and in the event when our company grows, I am sure our needs will be met if we stay with them. Review collected by and hosted on G2.com.

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