FluentStream Technologies Reviews & Product Details

We were recieving orders and it was hard to manage all calls inhouse. The sales integration made it easy to manage and streamlined our flow. Review collected by and hosted on G2.com.

Compare Feature set, cost, and Service and I believe these guys will come out in the top choices if not significantly ahead of the pack Review collected by and hosted on G2.com.

With the addition of FluentStream to our call center I have greater visibility in to what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics. Using those metrics we identified some bottle necks in our processes and were able to using skill routing and auto-attendant features with in the FluentStream solution to bring significant improvement. Review collected by and hosted on G2.com.

The auto-attendant is a needed feature in my position as an office manager who is away from my desk frequently during the workday. I love the ease of recording greetings and an office directory as well as recording an emergency number for oil well emergencies, which is a necessary requirement in our industry. Review collected by and hosted on G2.com.

If you are on the fence about trying Fluentstream because their value seems too good to be true, don't be. They have hit the mark for me every time, and the people that answer the phone or receive the emails at Fluentstream are always capable of making the adjustments I need quickly and pleasantly. Review collected by and hosted on G2.com.

We are able to monitor all calls between two companies that operate from the same hub. One is insurance, and the other a plumbing company. Totally different needs, but FluentStream provided calls and fax service for both. Our office has grown and gone through several agents and laborers, but each one has been able to easily adapt to the phone system, and get just as much done out in the field as in the office...maybe more since outside of the office is where the clients are! I have done a conference call at a client's office, then sent a fax to wrap up that meeting, and called into another call on the way back to the office and finished that call as if I never left for the afternoon. When something does go awry, a service rep is prompt with updates and if it looks like it may take more than one person, or unforeseen amounts of time to fix a problem, a work-around is instantly given to me to choose what path is best. Billing is a breeze to understand and interpret, and when something is amiss there, it is the same attentiveness to the issue that the technical team gives me. I managed a 911 call center in a past career, and my downtime with FluentStream has been lower compared to what I experienced back then. Of course, VOIP was just being introduced into government areas such as 911 call centers, but the fact that FluentStream can provide me less downtime than what I have known, and does it for a reasonable cost means my business comes out the winner. Review collected by and hosted on G2.com.

Don't just look at pricing. Look at the level of service they provide. Although they were one of the best priced VoIP services, they have delivered immensely on the service and support. Review collected by and hosted on G2.com.

multiple calls, call quality. Able to handle more customers. We have a fax now. Call forwarding. Review collected by and hosted on G2.com.

The software is very easy to use and understand. If I ever have a question about their website they are there to happily answer all of my questions. Review collected by and hosted on G2.com.

There's intermitant webphone problems that I'm kept up to date on to know their progress. Thankfully it isn't too serious. Review collected by and hosted on G2.com.

Try them out. I think you'll be pleasantly rewarded And....I've never received better service anywhere. Review collected by and hosted on G2.com.

No problems to report. Any issue we might have in past years has always been resolved in rapid order. Review collected by and hosted on G2.com.

Give them a try! Their service is unparalleled. I have use 2-3 other VOIP services and I continually recommend FluentStream. Review collected by and hosted on G2.com.

Easy to use platform, great customer service Review collected by and hosted on G2.com.

Purchase phones that work best with your needs and with Fluentstream. Many VOIP phones are workable but if you ask FluentStream in advance of purchasing phones, you will have the best compatibility outcome. Switch as soon as you are prepared and able to do it. We saved a LOT of money, no contract, and we are only obligated to pay for actual performance that keeps us satisfied versus being locked into BAD service on a long-term contract. Review collected by and hosted on G2.com.

Our needs weren't particularly easy. We have two small companies at one location operating separately and answering the phones with 2 different business names (using shared personnel), accustomed to an old phone system, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly.

FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3 WOW! Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for the $ spent are VERY advanced. We tried several others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-eating, 8-phone-calls-later customer service. If you are like us, you will save thousands per year. For small businesses, and more importantly for large businesses, the savings is significant - for better service. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again! Review collected by and hosted on G2.com.

Ask questions, learn what you can before migrating. Although they will help you set up I encourage you to add the users and call flows IVR etc yourself, so that you can figure out the process up front and get all the snafu's out of the way. Review collected by and hosted on G2.com.

Full customization of IVR, queue, call flows, auto rollover, follow me functionality - a robust contact center infrastructure which even includes SMS functionality for DID's purchased through their interface. I have had above and beyond interactions with their engineers for support in configuration of our routers for best connection. Review collected by and hosted on G2.com.