Its a little user friendly , i like that i can change budgets overtime and the notifications are good Review collected by and hosted on G2.com.
I found setting up Fluency to be pretty difficult initially, as it is primarily used for work. Review collected by and hosted on G2.com.
Having a dashboard to summarize the performance across all accounts and the ability to make bulk changes. Review collected by and hosted on G2.com.
The recent update. I just learned about where everything is so I'm not particularly happy to re-learn where everything else is now. Review collected by and hosted on G2.com.
Hi Theo, thank you for your review and how Fluency is helping you scale your PPC ads and make bulk changes across accounts. We're sorry to hear our recent updates have impacted you, but promise our customer service team can assist you with any questions or hurdles you may be facing!
Fluency is the perfect solution for small teams looking to scale their results, without having to expand their team. The onboarding and implementation phase is seamless and the team provides all the support you could need to get up and running in the platform. Review collected by and hosted on G2.com.
There isn't anything about the platform or the team that I have disliked! Review collected by and hosted on G2.com.
Fluency does budget pacing extremely well, offering many pacing strategies. Their reporting and data pages also allow for great overview of multiple accounts in a cross-platform manner. Their support team is very attentive and always willing to work to figure out solutions and improve the platform. The notifications tab also provides valuable alerts that can be frequently missed in platform when you're managing many accounts. Review collected by and hosted on G2.com.
Blueprints on social media have room for improvement but the team is constantly making strides to make the platform work for the end user. The AI built into the program has room to learn and often hallucinates data that was not ingested properly. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience with Fluency! It's great to hear your experience working with our support team and also your experience with budget pacing and notifications. We also appreciate you highlighting the areas where you feel we can improve. We're dedicated to addressing any areas of improvement with the platform to provide a better user experience - we encourage you to submit any feedback to our user forum if you haven't done so already.
What I like most about Fluency is the ability to save time with builds and being able to look at all data at wide scope. I also enjoy the budget management tool as it saves times with calculating underspend and etc. Review collected by and hosted on G2.com.
Setting up the software was a bit of a hurdle and teaching and standarizing the team/procedures is a bit of a work around. Review collected by and hosted on G2.com.
Ability to look at PMax and FB ads without going into the respective platforms Review collected by and hosted on G2.com.
Hard to look at scheduled end date of PMax asset groups Review collected by and hosted on G2.com.
The technology allows for tremendous flexibility by vertical needs while providing scaleable advertising solutions. Both the Customer Success and Product teams are extremely responsive and supportive. Review collected by and hosted on G2.com.
It's a double edged sword, because the technology provides so much flexibility, new users require focus and direction to ensure they are best leveraging all the technology has to offer. Review collected by and hosted on G2.com.
Thanks so much for the thoughtful review—it means a lot coming from you! I’m glad to hear the flexibility and scalability are hitting the mark, and I’ll pass your kind words along to our CS and Product teams. Totally hear you on the learning curve too—that’s exactly why we launched Fluency Academy, to help users dive in faster and get even more out of the platform - check it out as it's for new and existing users! Thanks again, Erica.
With the number of accounts our agency manages, it was vital that we had a tool that could help our team of analysts ensure that our accounts' spend was on track with their budgets. Instant adjustments, accurate tracking, and instant adjustments make Fluency a must-have for our team. Review collected by and hosted on G2.com.
The learning curve and UX isn't alawys super intuative, but nothing that isnt overcome once you and your team have used it for a little while. Review collected by and hosted on G2.com.
Hi Mike. Thank you for your review! We're so glad Fluency has helped streamline budget pacing for your team, and we appreciate your feedback on the learning curve and UX, which we'll continue working to improve.
-Navigating to different tools and settings can be done in numerous ways. Useful shortcuts often appear by simply hovering over the subject.
-The new UI is very easy to get familiar with, and logically structured. Review collected by and hosted on G2.com.
-This is miniscule, but when searching for an account, I have to change the drop-down from 'Show Active' to 'Show All' everytime I reload Fluency. This may also be a browser setting, unrelated to Fluency.
-The multi-select checkboxes reset if a settings/tool pane is opened. For example, if I select multiple campaigns by clicking the check box, then decide to open the 'Campaign Targeting' pane for any campaign, all the checkboxes are cleared. Review collected by and hosted on G2.com.
Hello! Thank you so much for your review and for sharing how Fluency is helping you streamline your processes and save hours of manual work!
We also really appreciate your feedback. We've addressed the checkbox and drop-down issues you mentioned, and those should now be fixed. If you're still encountering any problems, please let us know, but they should be resolved.
If anything else comes up, feel free to share it directly in our user forum so we can prioritize the most important updates. Thanks again!
it's easy to use and really efficient in term of monitoring budget for example Review collected by and hosted on G2.com.
a little bit hard at the begining to understand every fonctionalities Review collected by and hosted on G2.com.
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Averages based on real user reviews.
3 months
8 months
7%
