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FixMe.IT Reviews & Product Details - Page 9

FixMe.IT Overview

What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.


Seller Details
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®

Dan K.
DK
Overview Provided by:
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
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1 person requested security information

FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
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Video Reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
221 FixMe.IT Reviews
4.7 out of 5

FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Travis R.
TR
Business Owner & Technician
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about FixMe.IT?

Honestly, the pricing. It is far less expensive and other remote software solutions. It does everything the other guys do, but for less money. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I really wish there was an app for Android and iOS. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

This is the best software for the price. Does exactly what they state. I have used on many, many, different types of computers without issue. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Techninline saves us so much time and money. We can easily log into computers that are miles away saving on gas, money and time. Review collected by and hosted on G2.com.

Aaron F.
AF
Network Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The ability to remote to multiple clients at one time. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I don't like that I don't have the ability to lock the keyboard and mouse from the user because they will keep using the mouse and keyboard and its frustrating. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We solve everyday issues by using FixMe.IT to support our customers. The benefit is not having to drive to the customer site to fix many issues. Review collected by and hosted on G2.com.

Mitchell R.
MR
IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

It does everything I need. Remote control. Unattended access. File transfer. And it is so easy to use and set up. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I can't think of any downsides from my experience using it. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Worth looking into. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Remote desktop support for my customers. Review collected by and hosted on G2.com.

RL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Works well, license model works for how I use it.

I am one user who uses many computers, the ability to do support from wherever I am is very useful to me. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I dislike the lack of Apple support.

I would like mobile device support. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Easy remote support where the user being helped can see what I am the technician am doing. Review collected by and hosted on G2.com.

Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Great tool.

Easy way to provide support with many customers with just a click. Saved me a lot of money helping my

customers from my office.

Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

phone apps would be helpful.

It would be helpful of Linux or android were also supported. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I believe this product is the best value for those with a busy portfolio needing support. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I provide support for all of my tech users. Product gives me status and access to the tools I need to keep

my customers running. Many times I am aware of a customer's issues before they are!! Review collected by and hosted on G2.com.

KG
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The interface is very easy to use and works flawlessly Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only thing I dislike is that fix me is not compatible with Apple products. I have customers I need to support that have MAC computers and I need to use team viewer. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

This software saves me from traveling to customers locations when the “fix” they need will only take a few minutes. This saves me a great deal of time , gas money,etc. Review collected by and hosted on G2.com.

JC
Director of IT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Simplicity of use. I have many unattended clients I need to access and the tool is always ready. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No dislikes the product checks all the boxes. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Just keep adding features Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Remote access to avoid vpn connections. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Ease of application use and software interface Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Cannot lock end-user's mouse / keyboard while in a support session Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I recommend it. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Reduced on-premise support needs tremendously (less travel time / cost) Review collected by and hosted on G2.com.

Chris R.
CR
owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

EAse of use, restart, easy to get an end user set up quickly Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

desperatley need wake up command for unnatended clients , would be a complete gamechanger Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

wake command for unattended clients.... REALLY NEEDED Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

i.t. support , customer assistance Review collected by and hosted on G2.com.

RB
Principal
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The ability to set up unattended remote sessions is not feature often found at this price point. Ease of setup and management make this an ideal solution for a small to mid or even large IT organization Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Im over all really happy and have no complaints. Added features continually address issues or features I am looking for Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

N/A Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Ability to support clients and even family across the country. Review collected by and hosted on G2.com.