FixMe.IT Reviews & Product Details - Page 7

FixMe.IT is a great application to access computers remotely. The program is easy to configure and has two applications, a client version and an expert version, thus allowing the software to be used by any type of user. I also like its messaging features, because it is intuitive and simple. On the other hand, its log tool is also very useful to know that the entire connection procedure is being carried out successfully. Review collected by and hosted on G2.com.

I have had some inconveniences with this service because of its connection stability since it is not always completely optimal. I have tried others software with the same Internet connection speed and they generate better results. I also consider that a better audio experience is required, because there are customers who have complained about their poor condition. Review collected by and hosted on G2.com.

How fast i can connect to each machine, the unattended section is far more superior than log me in Review collected by and hosted on G2.com.

Dislike nothing, its better than joinme.com Review collected by and hosted on G2.com.

I like the ease of use, and the unattended clients features. It is really easy for my customers to get into, just a few clicks on their end and I can start assisting with their problem. If I need to work on a computer after hours for some reason, I can set up the unattended client feature and can get in when I need to. Review collected by and hosted on G2.com.

I guess the only thing I don't like about it is if I have a customer who has two or more monitors, I can only use one of mine to see all of theirs. For example, if they have 2 monitors, I'd like to be able to use my 2 monitors and see their 2 monitors, one on each of mine. That would be a neat feature to add! Other than that, it's a great product! Review collected by and hosted on G2.com.

I love the fact that I can just install the unattended client on each of my users' workstations, which allows me to connect to them without any input from them. If they don't have the unattended client, it is usually easy for the users to activate the support client from the fixme.it website and grant me access to their workstations. Review collected by and hosted on G2.com.

I wish that they would create an Expert client for iOS so I could effect repairs using my iPad or iPhone. As well, it would be great if this product could be used to manage mobile devices (iOS/Android) as well as MacOS devices. The limitation of only being able to manage Windows-based devices and only being able to use the Expert software from Windows are my only complaints. Review collected by and hosted on G2.com.

Simple interface with all the basic features you need. Easy to remotely support a lot of computers (~100). Great tool for IT tech support or people who want to be able to help their parents out with computer issues from afar. The price is extremely affordable for the features it provides. Review collected by and hosted on G2.com.

I would like some more features, but cannot be picky at this price point compared to other solutions. One basic feature that should be added is the ability to add Columns to the Client screen so you can easily view more information about your clients, other than the default list: 'Computer Name', 'Logged in User', 'Activity', 'Status', 'IP Address', 'Installed On', 'Last Connected'. I would love to be able to put a Notes field on each client. Currently we store the hostname, serial number, and full users name all in the 'Computer Name' field. The ability to add other fields and populate them with WMI data from the client would be AWESOME! Even if the data was only updated on connection it would be useful. Review collected by and hosted on G2.com.

The most helpful thing about fixme.it is the convenience of sending customers to a simple website, and after running a small app, they provide you with a 6 digit passcode and you're off. Also, unattended access is a very useful feature. Review collected by and hosted on G2.com.

Occasionally, if your client who you are supporting has multiple monitors, it can get confusing switching between them, as monitor 1 and 2 aren't always the left and right ones respectively. Review collected by and hosted on G2.com.

This remote tool is honestly really easy to use for me so far. I love this tool as it is very user friendly and provide easy instruction as well as easy file transfer and efficient use of the remote session. So far this tool is really light weight and doesn't consume a lot of computer memory or ram. Fast and efficient tool compared to other heavy remote softwares. Review collected by and hosted on G2.com.

What I really don't like about this software its that it really has limited features. This tool is really great and smooth, don't get me wrong but it has very limited features and quite buggy especially during the remote session it doesn't go well and smooth during that situation unless if both parties have a good internet speed connection. Review collected by and hosted on G2.com.

FixMe.IT is extremely easy for my clients to use. Other tools, not so much. It is also very affordable and it has worked flawlessly for me for many years. I also really like to ability to service clients through the unattended client option. Review collected by and hosted on G2.com.

I have no complaints or dislikes whatsoever. Review collected by and hosted on G2.com.

It has a simple interface and I like how it lets you know if the user is "working" or not before you remote in. Cool feature as sometimes I don't want to disturb the user. Drag and drop file transfer dead simple. More reliable than TakeControl, MSPAnywhere or Splashtop IMO. It allows for branding as well. Nice. Review collected by and hosted on G2.com.

I wish there was a mobile app and even a Mac app. That's really my only complaint. Review collected by and hosted on G2.com.

I like the ability to save time and gas by being able to remotely offer client id protected support to my remote users. This gives me the opportunity to get more things done in a day. Review collected by and hosted on G2.com.

It would be neat if this solution worked with Apple computers and/or Android Review collected by and hosted on G2.com.