FixMe.IT Reviews & Product Details - Page 17

We really like the fact that we can set up unattended access into machines that our customers want us to access regularly. Some of the other programs we have used in the past didn't allow this to happen. Furthermore, we have not run into any issues with firewalls/content filters blocking fixme.it Review collected by and hosted on G2.com.

I wish the process for transferring a session to another support rep would be easier. It is doable, however, the second person needs to create their own unique session simultaneously. Review collected by and hosted on G2.com.

Reasonable price, easy to use with non-technical clients. Review collected by and hosted on G2.com.

Does not yet work on Apple Mac computers. Review collected by and hosted on G2.com.

The product works as advertised. It is very intuitive and I was able to brand it to my company logo. I do believe my favorite aspect is the customer service. Any time I have sent an inquiry, the response is quick, friendly and answers all of my questions. Remote access services like FixMe are not uncommon, however good customer service is. The price is very cost effective. Review collected by and hosted on G2.com.

So far, I have found nothing to dislike about this product. Review collected by and hosted on G2.com.

Fast and easy, simple solutions for my business needs! Review collected by and hosted on G2.com.

I have worked with this software for many years. it totally fits our needs and have had no issues so far. As far as a wish me list. I Phone support so can use the software while on the road. That would be awesome! I have to use Real VNC on my personal servers for that convince. Review collected by and hosted on G2.com.

I’ve been using fixme.it (techinline) for over 3 years now and wouldn’t use anything else, it’s easy to get clients connected and to add clients to unattended it does exactly what it’s supposed to, and it’s only getting better! Review collected by and hosted on G2.com.

Only thing I can say that I don’t like and it may be me, copying or transferring a file from the remote pc to my pc is as simple as cut and paste, I would like a dialogue box like you get when transferring from my pc to remote pc. Review collected by and hosted on G2.com.

Ease of deployment. And I can deploy the unattended client from a 1 on 1 connection which is a handy benefit. Copy and paste/drag and drop data transfer between local and remote is very handy as well. Review collected by and hosted on G2.com.

No dedicated screenshot button. Seems like an obvious one. Does NOT recover well in some cases when a video issue or networking issue occur. A client can appear offline afterwards and there's no way to recover other than to kill the agent or reboot. I would also like more branding flexibility. The icons and program itself still appear at "fixme.it", although I can brand the web appearance of it. Review collected by and hosted on G2.com.

It is an easy process for my customers to follow in order to allow me to remotely connect to their computer. All they have to do is go to www.fixme.it and provide me with the Client ID number. With a few extra clicks by my customer, they can allow me a one time connection to their computer. I am able to see their computer screen and remotely fix the issue. Review collected by and hosted on G2.com.

I really don't have any dislikes about the program. As stated above, it works well for me. Review collected by and hosted on G2.com.

Responsiveness. A simple email or phone call and they are working on a resolution or an answer immediately. Also, they are constantly adding to and enhancing the product. Since we have been a customer, they have taken several of our suggestions and put them into production. They truly listen to their customers. Review collected by and hosted on G2.com.

Not really applicable. There is nothing negative that I say about the product or the company. Review collected by and hosted on G2.com.

The ability of the software to reconnect if a connection is lost. Review collected by and hosted on G2.com.

No one answers the phone. On a few occasions in the past when I have been in the field and I needed to chat briefly with someone, it appears that email is the only way. This is a minor issue.

I'm not fond of the requirement to pay for full access for a second technician to briefly log in to solve another technician's issue. I would like to see a discounted rate for a second license. Review collected by and hosted on G2.com.

We do not need this type service often so I did not want to spend a lot of money. The service does everything we want and does not break the bank. Review collected by and hosted on G2.com.

I have not found anything that I dislike about this product. Review collected by and hosted on G2.com.