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Flexible and efficient - does everything it needs to do
great product for support
221 FixMe.IT Reviews
Overall Review Sentiment for FixMe.IT
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The customisation of the client page and the ease that my customers can request emote support. Review collected by and hosted on G2.com.
Lack of support for multiple host screens. I know I can flick through the screens, or open them all up in one big window. However, when you connect to a client who has 3 different sized screens, using one window to view them all is really awkward. It would be nice to be able to have separate windows for separate screens at a single host. Review collected by and hosted on G2.com.
Ease of use for customer to connect me. Being able remotely reboot computers and access task manager Review collected by and hosted on G2.com.
Doesn't work on Macs. Also when a UAC screen pops up would like to see that screen Review collected by and hosted on G2.com.
fixme.IT was easy to get started, simple and fast to get clients connected, and their customer service has been highly responsive and answered all our questions.
They have all the features you would expect for the price, and then some nice additional ones you don't see at this price-point like 2FA, non-admin rights required for install, and two-way desktop.
And we've found it's at least as fast and simple as teamviewer to get a client connected to us. Review collected by and hosted on G2.com.
I'd like to see a separate one or two line chat window for when I only have one screen. Review collected by and hosted on G2.com.
Quick and easy connection through any firewall system allows me to assist clients immediately and professionally. The Unattended feature allows me to fully support clients no matter what other issues they may be having. I've used this program for more than 3 years now and would not be without it. Review collected by and hosted on G2.com.
Basically nothing - sometimes my mouse cursor jumps around a bit, but that mostly only occurs when I am accessing a virtual machine on a server in Australia that is linked to servers in Germany and I am seen to be on a laptop in Wellington (NZ) but I am really 800 kms away in my office in Waihi (NZ). All legit with the user on the phone. So a bit of mouse jump is to be expected. Review collected by and hosted on G2.com.
This app is great whether you are supporting someone for the first time or long time clients!
There are several ways to use this remote support app, either by one use ( where it goes away after the session) or unattended clients who rather you work on their pc after hours. There are many features that allow for support of my clients, one of them is the ability to click on a UAC prompt and answer the question, many remote support apps don't allow for this and this is where Techinline shines. Review collected by and hosted on G2.com.
The only thing that I would wish for a feature is something like a cross between a unattended client and a one time use client where my customers don't have to answer prompts to allow me to connect to their PC and also to control. Make that happen and I'll be a very happy user!
Also if you can make this App FIPS compliant that would be even better! Review collected by and hosted on G2.com.
I like the unattended access and the grouped list of PC's. Ideal for support Review collected by and hosted on G2.com.
Would be great to have an Ipad/Iphone app so I could give support on the move. Review collected by and hosted on G2.com.
FixMe downloads and installs a very small file on the client computer. The steps to do this are super simple, mostly automatic and can be done by anyone. The tools are clear and functionality is superb, such as drag and drop files. Review collected by and hosted on G2.com.
There is very little to dislike about this software. Review collected by and hosted on G2.com.
We love the feature set that FixMe provides - it is comparable to the larger titles out there. We also liked the price point a lot. Support is also good which is important. Review collected by and hosted on G2.com.
Noting to comment here. Noting to comment here. Review collected by and hosted on G2.com.
First of all, the performance of the application was what first intrigued me about it. It's as if I am sitting in front of the remote PC and it's jam packed with great remote support features. I had tried other remote support applications but was not satisfied with their performance. There always seemed to be a slight lag in screen movements with the others. Review collected by and hosted on G2.com.
I've found nothing to dislike with the application as yet. Review collected by and hosted on G2.com.
