FixMe.IT Reviews & Product Details - Page 15

fix general computer problems . I can save time and travel mileage. Review collected by and hosted on G2.com.

Just give it a try. It will beat your current support tool hands down. Review collected by and hosted on G2.com.

I use fixme.it to support medical customers all over the world. Being able to directly connect to their systems for hands on support helps us close trouble tickets faster and not having to follow our direction makes the customers far happier than trying to follow along with someone on the phone. Review collected by and hosted on G2.com.

If you have many more computers to remote into compare to users of the programs, this will be your cheapest option. It does no reporting of any kind. It tells you if the computer is online and who is signed in and NOTHING else. Don't expect more at this very low price. It has always worked for us flawlessly. It's greatly valued here. It does not work on Macs. Review collected by and hosted on G2.com.

Inventory tracking - we know when a person has not returned a computer because we add their name to the computer "computer name" field.

Remote desktop when the computer is off-site (instead of having to connect yet another VPN each time)

Remote training (remote into a users' computer and show them how to solve the problem themselves)

remote desktop support (our primary usage. It is mostly unattended but the one-time support code is invaluable)

debugging (if a monitor is not working, usually this still does). Review collected by and hosted on G2.com.

Don't pay per session, pay for a subscription. It's worth it as one end user can turn into 4-5 remote sessions very quickly. Review collected by and hosted on G2.com.

When dealing with software installation and configuration calls, FixMe.IT is a fast way to turn a support call into a remote session. Review collected by and hosted on G2.com.

If you're looking for an alternative to all of the larger software remote support tools out there - FixMe.IT is a great choice. Review collected by and hosted on G2.com.

With the ability to brand the product and deploy the stand-alone FixMe.IT Client - also, the speed of onboarding a new remote support tool is a win-win for us. Lots of other screen-sharing tools are becoming really expensive for the small shops that provide remote support. Review collected by and hosted on G2.com.

Give it a try. It's easy enough to use you won't have much of a time investment trying it out. Review collected by and hosted on G2.com.

We are providing general IT support to about 350 end users. The biggest benefit above their competitors is ease of deployment and cost savings. Review collected by and hosted on G2.com.

Good product that works for your needs. Support any computer any time if you already setup into it and support others fast and easy with a few steps.

Dose almost as good as LogMeIn, but much more affordable than others. Review collected by and hosted on G2.com.

Very helpful to support my customers and give online Demos as needed. Review collected by and hosted on G2.com.

Just helping employees at our office in another state, or updating their computers while they are not there. Review collected by and hosted on G2.com.

Ticketing system Review collected by and hosted on G2.com.

Using Fix me for all remote support sessions Review collected by and hosted on G2.com.

The Software is great, simple, lightweight, no overhead. The Console is very simple, user and admin friendly. In addition to being able to rename the computer as you see fit, you can categorize them by business or however you would like to keep multiple clients separate. It has the ability to not only view and take control of the other computer, but you can share your screen to them so that if there is something that you need to show them for future reference you can quickly within seconds switch from control to presentation. It has a built in chat feature that you can use once connected with the client PC. Even with the unattended installation, it requires a user permission to remote login so they can have the option always in the event they are working on something sensitive. On the other hand if you're working after hours, there is a only 5 second delay on the unattended setup before it automatically authorizes your entry so that even if the user isn't there you are still able to work remotely on the system with ease. Review collected by and hosted on G2.com.

This allows me to get onto a client's computer quick and fast and solve problems that previously would have required me to travel on site for something that were I able to get onto the system, can be solved in minutes. Review collected by and hosted on G2.com.