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Flexible and efficient - does everything it needs to do
great product for support
221 FixMe.IT Reviews
Overall Review Sentiment for FixMe.IT
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I like the fixed yearly cost. I like the ease of getting my customers connected Review collected by and hosted on G2.com.
I wish I could push files down to my customers. I would like the option to present to a group of customers at the same time. Review collected by and hosted on G2.com.
That I can access Multiple computers , Make it look custom. It is great. Always being updated too. Review collected by and hosted on G2.com.
There is nothing that I can think of about this product that I dislike Review collected by and hosted on G2.com.
My customers are not always the most tech-savvy people and simplicity in launching the app is key. Review collected by and hosted on G2.com.
There is probably additional functionality for more high tech businesses but I can't think of anything I particularly dislike. Review collected by and hosted on G2.com.
The interface is simple and intuitive. Review collected by and hosted on G2.com.
I'd like to have more detail and ability to edit in reporting functionality. Also, sub-grouping in Console. I'd also like 2FA linked to phone or GoogleAuthenticator Review collected by and hosted on G2.com.
The software is very easy to use on the user end and very easy to instruct patients on how to get the connection code. Review collected by and hosted on G2.com.
Some patients are not able to use the system if they're work computer blocks it. Also, to my knowledge, it still does not work on a Mac. Review collected by and hosted on G2.com.
Never have had a problem using fixme.it. I have been using this service for over ten years so I am not sure if this is the original platform but in this many years it has never failed me. It is a solid connection. Review collected by and hosted on G2.com.
Nothing I like using this product it just works. Review collected by and hosted on G2.com.
FixMe.IT's take on remote support is very streamlined. The simplicity on the end user side is wonderful, and they don't even have to be an admin on the computer! They have also clearly considered the technician's experience as well. Unattended access is a breeze to set up (you can't even call it 'configuring', it's so simple!). The ability to create a branded page is fantastic and I will definitely be setting that up. The reporting feature is also a welcome tool. Having the ability to remotely reboot a computer and send files to the remote computer are also fantastic features. Review collected by and hosted on G2.com.
The only downside that I can think of is the Windows only support. I know that they are actively working on the ability to support Mac, which I definitely look forward to. Linux compatibility would also be great. Review collected by and hosted on G2.com.
