FixMe.IT
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FixMe.IT
By Techinline
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4.7 out of 5 stars
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FixMe.IT Reviews & Product Details - Page 12

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FixMe.IT Overview

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What is FixMe.IT?

FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world. Starting at just $25 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 150 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more.

FixMe.IT Details
Discussions
FixMe.IT Community
Languages Supported
English
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Product Description

FixMe.IT is a remote desktop application designed for fast and easy on-demand and unattended remote support.

How do you position yourself against your competitors?

With near-zero downtime recorded in 2022, FixMe.IT is the most reliable remote desktop solution that enables support teams to provide better, faster technical assistance at an unbeatable price.

Seller Details
Seller
Techinline
Year Founded
2007
HQ Location
Toronto
Twitter
@techinline
791 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Dan K.
DK
Overview Provided by:
Dan Kukarsky
Software Product Manager | Digital Marketing Manager at Techinline

Recent FixMe.IT Reviews

Mark M.
MM
Mark M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Most cost effective remote support application I have ever used"
Easy to use, especially for the end user
Read more
Jessica K.
JK
Jessica K.Small-Business (50 or fewer emp.)
5.0 out of 5
"I use FixMe.IT every day. I can't work without it!"
I like that FixMe.IT is very user-friendly so I have no issues connecting with clients quickly. Most of my clients have zero issues opening a brow...
Read more
J.J. A.
JA
J.J. A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Remote Support Application!"
This app is great whether you are supporting someone for the first time or long time clients! There are several ways to use this remote support ap...
Read more

FixMe.IT Pricing

FixMe.IT subscription
Starting at $32.50
1 Seat Per Month
See FixMe.IT pricing
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1 person requested security information

FixMe.IT Media

FixMe.IT Demo - FixMe.IT Expert App - Home Tab
FixMe.IT Expert App - Home Tab
FixMe.IT Demo - FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Remote Desktop Control Toolbar
FixMe.IT Demo - FixMe.IT Unattended Client List
FixMe.IT Unattended Client List
FixMe.IT Demo - FixMe.IT Client app's interface
FixMe.IT Client app - Chat window
FixMe.IT Demo - FixMe.IT Client app on start
Start FixMe.IT Client app in browser (Edge)
FixMe.IT Demo - FixMe.IT Expert app - My Account tab
FixMe.IT Expert app - My Account tab
Answer a few questions to help the FixMe.IT community
Have you used FixMe.IT before?
Yes

Video Reviews

Review by Christopher F.
FixMe.IT review by Christopher F.
Play FixMe.IT review by Christopher F.
Flexible and efficient - does everything it needs to do
Review by Marc M.
FixMe.IT review by Marc M.
Play FixMe.IT review by Marc M.
great product for support
See all video reviews

221 FixMe.IT Reviews

4.7 out of 5
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221 FixMe.IT Reviews
4.7 out of 5
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4.7 out of 5
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FixMe.IT Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FixMe.ITQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Online Media
AO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

I like the fact that I can setup unattended access and keep them all organized and it syncs whether I am at the office or on the go. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The way I use the support I regularly click the wrong button because the drop downs are hover over menus instead of click menus.

¯\_(ツ)_/¯

That is the worst issue I have and it really isn't the software's fault. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I can easily remote into mutliple computers which is great for DC / workstation support Review collected by and hosted on G2.com.

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Dan M.
DM
Owner
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

I am able to setup unattended access to all my clients workstations and servers for assistance. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I dont really see a downside on the application, it seems to do everything i need it to do Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Server issues, windows updates etc. fix outlook and office issues Review collected by and hosted on G2.com.

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AA
President
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Ability to organize clients by company and individual computers. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

How the updates generally fail to update and consequently require re-installation of the software entirely. (minor irritation) Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

support for Mac's Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Clients IT needs Review collected by and hosted on G2.com.

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Verified User in Wholesale
AW
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about FixMe.IT?

Easy to use and the unattended access feature is particularly helpful. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I really cant find anything to complain about. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Just do it! Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

We support many customers who own their own PC. Using fixme allows us to connect to their PC and fix problems without driving to their site. Review collected by and hosted on G2.com.

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KH
Owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Nice and easy system. Easy for my clients to install, simple remote access Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Not Mac/Apple/Android/linux based systems, products support yet (would be amazing if it supports multi os) Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Software issues, user issues, backup monitoring, system support, patching systems and many more Review collected by and hosted on G2.com.

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Verified User in Computer Networking
CC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about FixMe.IT?

Great for easy end user support, maintenance of servers and databases during off times. Easy to use and with unattended access and timers to track support history. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Could use a couple of more features and able to work on Mac Os or provide support from a Android or OS tablet. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Used for client support, network and server support, server and database maintenance. Review collected by and hosted on G2.com.

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Verified User in Construction
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

The product works well. I used it for several years without any problem. It is easy to get remote clients connected. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

They did away with the per session licensing. You sign up for a year or not at all. I am winding down my IT work and just need to have it available. Way to expensive to renew again for occasional use. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Unless you are going to be using it often, look somewhere else. They are not the only game in town. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Everything from installing printers to removing malware. Review collected by and hosted on G2.com.

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Response from Dan Kukarsky of FixMe.IT
Editedit

Hello,

Thank you for taking the time to review FixMe.IT. First, let me point out that the information you provided about the product's pricing is not entirely correct. Currently, we offer monthly ($30/month) and yearly ($300/year) subscriptions, which means that you have the option to subscribe for either a monthly or an annual service. Second, although we did discontinue our per-session offering almost two years ago, all our users who had signed up before August 2017 are still able to purchase, renew, or switch between multiple per-session plans. This means that if you know about our per-session offering, then you still can use it without any limitations. Whether you have any other questions regarding FixMe.IT's pricing and licensing, please contact our sales team directly at sales@techinline.com.

Best,

Dan | Techinline

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Verified User in Warehousing
AW
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

its so easy to get new clients to install the client and even easier when they are existing and unattended access is enabled! Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

there is nothing about this product i dislike. any bugs it had have been removed. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

try it. you will switch. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

24/7 access to servers and end users. clean unhindered access to all operating systems. with auto reconnect on reboot. Review collected by and hosted on G2.com.

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Cindy M.
CM
partner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

It's easy to use, easy for our customers to navigate when we want to log in. We can brand it with our company logo and name. Love the reports we can generate so billing is easy. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The price, I'd like to see it a little less but all in all it is a great product. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

jump in and try it Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

connect to customers when they are having a small problem and even a big problem Review collected by and hosted on G2.com.

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AS
owner
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about FixMe.IT?

Ease of use, File transfer, Desktop console viewing and control. I use this to remote control customers PCs and laptops and clean up & start up issues. Very easy to use. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No Mac support which is a little bit of a pain but I don't get a lot of requests for Mac support . Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Great product easy to use Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Mostly business e-mail and accounting software problems. Remote support is easily accomplished using Fixme.it. Review collected by and hosted on G2.com.

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