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Flexible and efficient - does everything it needs to do
great product for support
221 FixMe.IT Reviews
Overall Review Sentiment for FixMe.IT
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I love how i'm able to show the end user my screen when i'm trying to explain how to properly do something. Review collected by and hosted on G2.com.
How i can't define on logins between my IT department what end users they can see when unattended access is put on those computers. Review collected by and hosted on G2.com.
FixMe has easy instructions to assist users in using their software.
We have not had occasion to contact FixMe online support or the online support documentation.
We spend less time in the setup of internet connections with our customers.
The software is very lightweight, robust, and adaptable to our way of doing business.
There is ample flexibility to create support tickets and use support narratives.
It works well across Microsoft Windows operating systems.
We have not used it on Apple computers as yet.
Lastly, FixMe is very cost effective for us. Review collected by and hosted on G2.com.
So far, we have no complaints or dislikes about the software. Review collected by and hosted on G2.com.
It is very easy to use for our help desk or any other IT person that will do the remote help Review collected by and hosted on G2.com.
Not a whole lot, it does what we are looking for in this particular case Review collected by and hosted on G2.com.
The unattended option is great for after hours access. Review collected by and hosted on G2.com.
That the unattended portion is limited to a dew computers without purchasing another package\user. The lack of other device\OS remote support other than Windows. This will most likely force me to select another remote support vendor as many of my clients are on multiple platforms. Review collected by and hosted on G2.com.
Fast and efficient I can support my staff members with ease. Review collected by and hosted on G2.com.
Occasionally screens of varying resolutions can cause conflicts with my screen resolution. Ultimately a minor problem. Review collected by and hosted on G2.com.
Fixme.IT is a very affordable solution for IT support professionals. It offers offline access, ad-hoc access, and file transfer at a much better rate than competitors. Review collected by and hosted on G2.com.
Wish there was support for IPAD / Adroid . Review collected by and hosted on G2.com.
This is a great piece of software that has helped me grow and expand my services. I started offering computer training and on-site repairs, FixMe.IT has enabled me to save time and money by resolving software issues remotely at a mutually convenient time for both myself and my clients. Other options on the market were just not cost effective. I especially love the unattended access and ability for clients to enter their login credentials without me having to see them. This is a huge plus for privacy & data protection, and I don't know of any other similar products that offer this feature.
Thank you FixMe.IT for a great product and service! :) Review collected by and hosted on G2.com.
Only supports the windows platform, which is fine for the majority of cases. However, it would be useful to be able to service Macs and view the screen on iOS / Android devices to offer a better service for my clients. Review collected by and hosted on G2.com.
Ease of use, just have client go to website and read me a number. Am able to connect and either share my screen or see theirs. Review collected by and hosted on G2.com.
Have not found anything yet that the product is lacking for me. Review collected by and hosted on G2.com.
FixMe.IT is a reliable tool that is also easy for users to connect to. The process is simple and once connected it makes it easy navigate a users computer through reboots and even connection issues. Review collected by and hosted on G2.com.
I have no complaints about FixMe.IT. It has been the most reliable on-demand remote support tool that I have used and the price is very competitive. Review collected by and hosted on G2.com.
